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monday.com is an AI work platform known for its visually intuitive interface, which helps users manage and organize tasks efficiently.
Monthly plans follow per-group pricing, starting at $9 per user. Notable features include task automation, custom templates, multiple board views, AI-assisted workflows, and rich integrations. Our monday.com review highlights its high level of customization, making it suitable for a wide range of workflows and projects.
monday.com at a glance
When to Use monday.com
- Customizable project management tool: monday.com is our top free project management software for flexible project needs due to its extensive custom features, such as templates, automation, and columns. This works for teams that prefer to modify their tools to adapt to their unique project needs.
- Customer-facing teams: The broader monday.com platform includes monday CRM, a dedicated product for helping teams manage sales cycles, lead generation, and customer data in one place. With its all-around functionality, monday.com is our top task management software.
- Product development: monday.com tops our list of the best team management apps as it supports large-scale project implementations like product development. It supports Scrum methodology and offers custom boards for bug tracking, feature backlog, and epic roadmaps.
When to Use an Alternative
- Affordable and simplified pricing: If monday.com’s per-group pricing does not align with your team size and budget, Trello is a better choice. Trello is less expensive per user, with its Standard plan starting at $5 per user per month billed annually ($6 when billed monthly). See our Trello alternatives guide for a closer look at how Trello compares with other project management tools.
- Intelligent project management tool: Between monday.com vs Wrike, both platforms now offer AI-assisted work management. monday.com has expanded into Sidekick, AI workflows, and agents, while Wrike remains a strong alternative for teams prioritizing resource planning, capacity management, and advanced reporting.
- High-level team collaboration: ClickUp works for teams that want a project management tool with multiple ways to communicate and collaborate in one workspace. Options include real-time chat, in-app recording, and assigned comments. See how ClickUp ranks against monday.com.
monday.com deciding factors
monday.com transforms traditional spreadsheets into simple, color-coded grid-style boards, letting users see their roles and project status at a glance. The platform’s building blocks include columns, views, widgets, automation, and integrations, all customizable to fit a variety of project needs and use cases.
| Best For | Cross-functional teams needing a customizable project management tool |
| Standout Features | 200+ custom templates; Colored statuses; Customizable dashboards |
| Pricing Plans | 14-day free trial; Free plan for up to two users; Work Management: Monthly: $12 to $24; Annually: $9 to $19 (custom pricing available) |
| Annual or Volume Discounts Available | Discounts are available for larger team sizes |
| Integrations | Over 200 third-party apps |
| Customer Service | 24/7 support through live chat and support tickets |
monday.com alternatives
monday.com offers promising features for any workflow type, but it’s not perfect. The level of customization comes with a learning curve, and several advanced capabilities for managing large, complex portfolios are concentrated in higher tiers. If you’re seeking other options, here are the best monday.com alternatives worth considering:
ClickUp | Wrike | Asana | |
| Best For | Detailed task management | Enterprise-level project management with AI features | Multiple and complex projects |
| Monthly Starting Price (per user) | $10 | $10.00 | $13.49 |
| Learn More | Visit ClickUp | Visit Wrike | Visit Asana |
monday.com pricing
4.25 / 5
monday.com pricing scored high points because it provides multiple plan options for different business sizes and budgets. The free version and free trial inclusions are enough for very small teams that want to explore monday.com without a financial commitment.
As you move up to higher tiers, monday.com unlocks more project views, automation actions, and integrations. We recommend the Pro plan to enjoy monday.com as a full-featured project management tool and access key features like time tracking, guest access, and task dependencies.
monday.com displays per-seat rates, but sells paid subscriptions in seat groups, with a minimum of three seats. Seat buckets then increase in set increments, so some teams may have to pay for more seats than they currently need. For example, if you have 17 team members, you must pay for a 20-seat plan. However, that extra capacity can be useful if you expect to keep adding members to your team.
monday.com Plans | Free | Basic | Standard | Pro | Enterprise |
| Best For | Solo and duo users on a budget | Small teams with low-level use | Medium-sized teams and growing businesses | Large teams needing advanced automation | Organizations needing enterprise-level security |
| Monthly Pricing ($/User/Month) | Free | $12 | $14 | $24 | Custom pricing |
| Annual Pricing ($/User/Month) | Free | $9 | $12 | $19 | Custom pricing |
| File Storage | 500MB | 5GB | 20GB | 100GB | 1,000GB |
| Activity Log | 1 week | 1 week | 6 months | 1 year | 5 years |
| Integrations & Automations | ✕ | ✕ | 250 actions/month | 25,000 actions/month | 250,000 actions/month |
| Guest Access | ✕ | ✕ | 4 guests billed as 1 seat | ✓ | ✓ |
| 200+ Templates | ✓ | ✓ | ✓ | ✓ | ✓ |
| Timeline, Calendar & Map Views | ✕ | ✕ | ✓ | ✓ | ✓ |
| Time Tracking | ✕ | ✕ | ✕ | ✓ | ✓ |
monday.com general features
5.00 / 5
monday.com offers all the essential tools you need for project management. We gave it a perfect score due to its strong customization, unlimited dashboards, and task management features. After signing up, you can start creating boards from scratch or use a premade template. Boards consist of groups, items, subitems, and columns.
You can customize almost everything to your needs, starting with columns that hold various data types like people, timelines, numbers, and status. Each row can hold tasks, customers, or projects. The update section keeps all conversations about a specific task in one place.
Here are other features you can find on monday.com:
- Unlimited docs
- Whiteboards
- Shareable forms
- Dependencies
- Formula column
- Custom fields
- Custom notifications
- Unlimited messages
monday.com niche features
3.75 / 5
While monday.com offers a range of features across plans, some of its more advanced capabilities for complex project and portfolio management are concentrated in higher tiers.
A few points were deducted because niche features like time tracking and budgeting unlock at higher tiers, which are typically available in lower-tier plans from other providers. Enterprise adds portfolio management, advanced resource management, cross-project dependencies, and AI risk insights.
Still, you can find other useful features, such as advanced reporting, private boards, formula columns, and premium integrations.
Project Views
monday.com’s board views let you visualize your project information in multiple ways, including table, Gantt, timeline, files gallery, map, workload, chart, calendar, form, Kanban, cards, and pivot boards. The calendar view organizes tasks by date or timeline in a single calendar, the chart view creates reports on a specific board using various charts, and the timeline view displays tasks across a chronological timeline so teams can see duration and overlap.
Add filters and save multiple views to a board to access the most relevant insights when you need them. You can also share your views publicly, export board views, and even restore deleted views.
Time Tracking
monday.com works as time-tracking software that shows how much time you spend on tasks and projects. Track exact time frames by switching the timer on and off or entering time manually. Flexible reports provide detailed breakdowns of time allocation by clients, tasks, and projects. If you’re working remotely, the monday.com mobile app includes on-the-go tracking.
AI & automation
monday.com’s AI is better suited to repeatable business processes than occasional AI tasks. Small businesses can use AI to extract information from submissions, classify requests, summarize text, or detect sentiment, then incorporate those actions into their workflows. When a business processes a steady volume of requests or updates, these capabilities can reduce repetitive sorting and data-entry work.
Businesses can also start with a single AI-powered column for a specific task before moving to more complex automation. As processes become more involved, AI Workflows can combine AI actions with other workflows, while AI Board Suggestions recommends potential uses based on board content.
However, each AI action consumes credits, which introduces a usage-based cost consideration. Small businesses will get more value from these credits when they apply AI to frequent processes with enough repetitive work to justify the additional usage.
Customer service
5.00 / 5
monday.com earned a perfect score in this category because of round-the-clock support and extensive self-service resources. Users can reach support 24/7 through live chat and support tickets; phone is not listed as a standard support channel in monday.com’s current support guidance.
Paid users have access to demos and webinars (both live and on-demand), containing strategies to get the most out of the monday.com platform. Join the community forum for additional support or enroll in the academy to level up your skills in using monday.com. Upgrading to the Enterprise plan adds 24/7 assistance from a dedicated Customer Success Manager and a 99.9% uptime SLA.
Ease of use
4.56 / 5
monday.com pairs straightforward project management with more advanced workflow, portfolio, and AI capabilities. We gave it a high score because the core interface remains approachable for teams seeking an intuitive project management tool, even as more advanced features are layered on top.
While monday.com has a fairly intuitive interface, setup takes time because of its extensive customization. There are plenty of ways to configure the platform, but it gets hard once you start using intricate features like widgets, automation, and plugins. Still, monday.com is a delight to use for any user with its color-coded boards, big buttons, and drag-and-drop functionality.
Expert score
4.69 / 5
Based on our experience, we gave monday.com a high score for its sleek interface, visual appeal, and features tailored for small businesses. However, we reduced the score by a few points because the setup process has a minor learning curve, largely depending on how you customize the platform to match your team’s workflow.
Still, monday.com's extensive use of visual elements made navigation easy and supported a wide range of task management functions. The platform isn't overwhelming because its features support the straightforward project management needs of small teams.
Here’s a breakdown of some of the monday.com reviews from various internet-based platforms:
- G2: 4.7 out of 5 based on 17,197 reviews
- GetApp: 4.6 out of 5 based on about 6,100 reviews
- TrustRadius: 8.3 out of 10 based on 5,062 reviews
In terms of customer feedback, monday.com received high ratings across various review websites. Most positive reviews highlighted its customizable, user-friendly features. Users particularly liked its flexibility in accommodating unique workflows and its ability to organize multiple tasks in an easy-to-understand way. However, some negative comments find monday.com expensive and difficult to set up.
How we evaluated monday.com
This monday.com review specifically focused on its work management platform, examining its pricing structure, features, usability, and use cases. We based our evaluation on the software specifications, the experience with the platform, and customer feedback from reliable review websites. Click on the tabs below to view our criteria breakdown:
For monday.com pricing, we awarded points for a free plan and annual/volume discounts. We reviewed the number of included features and whether they offer excellent value for the price. We also compared the monthly starting fee with competitors and considered pricing flexibility.
We looked for key features essential to basic project management, such as scheduling and task management. We tested customization options for dashboards, templates, and task fields. We also considered the types of real-time communication features.
We assessed higher plan tiers for specialized features designed for unique project management needs. These include budgeting, time tracking, and formula columns. We also checked the type of project views offered, including Kanban, Gantt, calendar, and timeline. For automation, we examined available options, such as task triggers and conditional actions.
We evaluated monday.com’s customer support by reviewing response times, knowledge base resources, and available support channels, including live chat and support tickets. We awarded points for 24/7 coverage and multiple support options.
To assess the overall user experience, we tested monday.com’s user interface in both the web browser and the mobile app. We checked for learning curves during setup and how easy it is for users to customize the platform to their workflow.
We created our unbiased expert score for monday.com by drawing on our extensive experience reviewing project management platforms. We reviewed the vendor’s website for comprehensive information and considered feedback from previous and current users. This process helped us identify monday.com's strengths and weaknesses as a work management solution.
Bottom line
In this monday.com project management review, the provider scored highly for scalable pricing, comprehensive features, a visually appealing interface, and responsive customer support.
Its customization options make it the best project management tool for small businesses seeking a tailored solution for their unique workflows. Take advantage of its 14-day free trial to determine if its functionalities align with your project management needs.
Frequently asked questions (FAQs)
Can I create recurring tasks on monday.com?
Yes. monday.com lets you repeat certain actions, groups, board structures, or notifications for multiple projects. Use the custom automation builder and select the every time period trigger to create an item or task on your preferred cadence instantly.
Is monday.com secure?
Yes. monday.com employs various security measures, including two-factor authentication, password policies, AES-256 encryption for data at rest, and TLS 1.3 (with TLS 1.2 minimum support) for data in transit. If you’re a large organization needing enterprise-grade security and governance, upgrade to the Enterprise plan.
Can I invite external users to access our monday.com boards?
Yes. However, the number of guests varies by plan. For instance, the Standard plan accommodates up to three guests for free. Going beyond the limit is billed as a team member. Create a shareable board before adding guests to your account.