Square Invoice is a financial service that gives small businesses a free and simple platform to send invoices, and also allows customers to pay those invoices online using a credit card.
People typically think of Square as a credit card processing company, however, in this article we will be focusing on the company’s invoicing services.
We compiled reviews from around the web to determine what Square Invoice customers think about the company. We also compared the most popular pricing options for small business owners.
Square Invoice Customer Reviews
Summary of User Reviews
We scoured dozens of reviews and found that Square Invoice has generally positive ratings. Here’s what we found:
What Square Invoice does well:
From the reviews we read, users found the platform easy to use and navigate. It also had a lot of features for a free service.
What Square Invoice does not do well:
While most users were content with what Square Invoice offered, some said it lacked flexibility and could use more customization options for different industries.
Most Helpful Positive User Review
One user who gave Square Invoice a 5-star review said that it had all the tools a small business like them would need. Some specific things he pointed out were:
- The platform allows you to do your invoicing and credit card processing all in one system.
- The interface is very intuitive, so he can send invoices quickly.
- The service has mobile capabilities, so he can send invoices while not in the office.
Most Helpful Negative User Review
One user who gave Square Invoice a negative review said they wanted to customize their templates more. According to him, the templates look obviously generalized and pre-made and he wished he could edit some parts of the templates to make it look unique and related to his business.
Other Square Invoice User Reviews From Around the Web
While Square Invoice does not have many reviews around the web, we were able to find good quality reviews from Capterra. The website had 20 reviews on the service, with an average rating of 5 out of 5 as of Feb. 2, 2017.
Capterra is a lesser-known review site, but it does have an adequate amount of reviews of the service. Reviewers are asked to give the pros and cons of the products, as well as give additional comments on it.
Square Invoice Pricing
| Invoicing Software | FREE |
| Credit Card Processing Software | FREE |
| Credit Card Processing | 2.9% + 30¢ per transaction |
Square Invoice allows small businesses to send invoices for free. When a customer pays the invoice via debit or credit card, there’s a fee of 2.9% + 30¢ per transaction. Small businesses can also take advantage of recurring payments, which happens when clients give the businesses permission to keep their card details on file. This is so businesses can charge clients instantly without the need for authorization for recurring and repeat payments. Recurring payments have a transaction charge of 3.5% + 15¢.
Compare Square Invoice Competitors
Not sure if Square Invoice is the right invoicing service for you? Check out our comparison of three top providers: FreshBooks, MHelpDesk and PayPal.
Leave a Review
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Monique McHugh
Ease of use, easily transferrable between different users, and great on the go!
Haven’t dealt much with their customer service and it can be difficult to find a square reader for purchase in retail stores. I ordered on through their website as the free add on and never received it! Then had to go on a last minute hunt for one in a retail store for purchase which was a headache.
The difficulty to find a reader in person.
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Krista Fabregas
Hello!
You can pick up a Square reader at many stores like Walmart, Target, Apple Stores & Best Buy — here’s where you can find one close to you: https://squareup.com/where-to-buy
Good luck!
Krista
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Kyla O'Neill
I’ve been using Square invoices since they launched. I run a product-based business and using the invoice feature at wholesale trade shows has been amazing! I use the program on my iPad so I can quickly scroll through products with a buyer and select the items for their order. Since a lot of wholesale orders are not paid upfront, I can send the invoice in an email to be paid at a later date. I can easily edit the orders after the show and send reminders as the due date approaches.
On the buyer’s end, the process is really simple. They receive an email with the itemized order and your customized note. With a click on the “Pay” button, they can quickly enter their payment information and submit–no need to sign in or create an account.
One new feature that I love is saving a credit card on file. Again, this is huge at trade shows where I want to create the invoice and save a card with it to charge when I ship at a later date. It helps me know that I will get paid and it makes things super easy for them.
I loved that the processing rate for invoices was the same as running a credit card in person, but unfortunately the rate increased in the fall 2016. Because of that change, I direct customers to place orders through my online store instead, but I still can’t beat the ease of use in the busy trade show setting, so I will continue to use invoices for that. The credit card on file feature also incurs a higher fee, so I don’t love that, but it saves me and my customers time and headache trying to track down payments.
Some of the notifications were an issue for me at first. For example, I would try to cancel or update an order and it would automatically send a notification to the recipient. Square has since updated this, so you can choose whether or not to send a notification, which is great!
Sometimes it’s hard to tell what a customer sees when you send something out, whether a receipt from point of sale or an invoice. I can always send tests to myself, but I wish there was an easier way to see the end result. I also would love to be able to create different return policies for different types of customers (invoice vs. point of sale) since my wholesale sales are different from retail sales.
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Timothy Irvin
The one thing I would add to what was said above is that Square charges the same rate for invoices sent internationally. I live in Canada and if I send an invoice to the US or Europe (which I do often), it is the same transaction fee. With Pay Pal I would have to pay a much higher fee for international invoices.
It serves the needs of small businesses that don’t sent enough invoices to need a subscription service like Freshbooks
not sure…
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Mary B
It is very easy to use, we send invoices to individuals or companies that they can then pay at their convenience. Lowers the risk of credit card fraud by not having to share credit card information with vendors. I love the “duplicate” feature – if sending another invoice to the same group, you can simply hit “duplicate” and just edit the quantities/items listed on the invoice (and save time by not having to enter all other information). It is quick and convenient to invoice, and easily helps you track and identify which invoices have been paid, or are overdue. One click sends a reminder email. The invoice email itself is clean, simple and easy to use. Credit card processing fees are similar to others. Saves me time not having to call customers for updated credit card information – just lets them pay on their end. Love that there is no monthly service fee.
I wish there was a way to change the sales tax settings while creating an invoice. If you have a sales tax rate indicated on your POS device, it will automatically apply that same rate to your invoicing (and you have to leave the invoice and go into settings to change it). Because we charge sales tax on retail sales, but not on wholesale, we are constantly turning that feature on and off. Also, I wish all functionalities were available across devices (not just computer, but phone too).
Nothing! The nice thing about Square Invoicing is that it is free to get started and use. Yes, you pay a transaction fee per paid invoice, but no monthly subscription to use.
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Jacob Hill
If you are already using the Square credit card reader to collect payment from customers, this is a decent solution especially if you are looking to work with as few vendors as possible. Not to mention, it is free. The Square Invoices features I like: recurring invoices, auto-charge a credit card and ability to segregate invoices by location.
Square Invoices is OK, but I’m using a better software solution. Square does not allow you to: collect ACH payments, send automatic reminders and doesn’t send receipts for cash, check or ACH payments. Square clearly wants the payment to go through their merchant credit card account. This is why it’s “free.”
Nothing. I’m a Square customer because I use the card reader. I only started using Square Invoices because it was free and I had a customer who wished to pay invoices via credit card.
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