Square Payments Review: Is Square Payments Right for Your Business?

Square Payments provides mobile payment processing and aggregated merchant services. Its features include instant setup with no application or approval process, free invoicing software and mobile payment app, next-day deposits, and chargeback management. Standard card-present transaction fees are 2.6% + 10 cents, with volume discounts available. Generally, Square is best for new and occasional sellers processing under $10,000 monthly.

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What We Recommend Square Payments For

After spending years reviewing merchant services, we can say that Square Payments offers the most convenient way for new and small businesses to start accepting payments. The free point-of-sale (POS) app and online payment solutions offer an excellent value, and the entire system is incredibly easy to use.

In particular, Square Payments is best for:

• Mobile payment processing: Square Payments includes a free mobile card reader and POS app for iOS and Android. Users can process payments with or without an internet connection, including adding tips, issuing printed or digital receipts, and even split sales between different payment methods. Square is even our top pick for the best mobile card readers on the market.
• Multichannel payment processing: Square Payments allows users to accept payments made online, in-store, and through mobile. It comes with a free Square Online account that lets you create your own website, integrate with popular website builders, create and send payment links, or accept payments through social media accounts. Square can also manage invoices and recurring payments, making it one of the best omnichannel payment processors for small businesses.
• All-in-one payment processor for low-volume sellers: Square Payments offers the most affordable credit card processing rates for businesses that process less than $10,000 in total transactions per month. It has no monthly fee, cancellation or chargeback fees and does not require application or approval to sign up. We also recommend Square Payments the cheapest payment gateway for small businesses.
• Small businesses needing a virtual terminal: Square tops our list for the best virtual terminals because of its free software and user-friendly interface.

Square also offers the best POS software for small businesses. Every free Square Payments account includes access to the free POS system. To learn more about that, read our Square POS review.

When Square Payments Would Not Be a Good Fit

• Businesses processing over $10,000 in total transactions per month: Square Payments charges a flat fee of 2.6% + 10 cents per transaction, while its closest credit card processing competitors charge a low interchange plus rate. Square’s model is ideal for new and small sellers, but established businesses can save money by switching to a cheaper credit card processing company with an interchange-plus model.
• High-risk business: While Square Payments offers one of the best chargeback policies for merchant accounts, it does not serve this type. High-risk businesses will need to apply for an account with a merchant services provider that specializes in high-risk merchant services.
• B2B payment solution: Square Payments charges for instant deposits and does not offer ACH or digital check payments processing. These reasons prevented Square from earning more points in our evaluation of B2B payment solutions.

Square Payments Overview

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It takes only a few minutes to sign up for Square Payments, as there is no application or approval process involved. Users can immediately start taking payments in-store, online, or through mobile, create an online store, and set up recurring payments for free. Square also provides a step-by-step Start Up Guide on its website.

Square Payments Pricing

Square Payments’ pricing guide shows transaction fees that start at 2.6% + 10 cents, and actual rates depend on your customers’ payment type: Card-Present or Card-Not-Present (your free account enables you to accept both). The main difference between the two is the need for additional hardware. There are no monthly fees, processing requirements, and payment card industry (PCI) fees.

Square Transaction Fees

• Flat-rate transaction fee: 2.6% + 10 cents per transaction
• Invoices: 2.9% plus 30 cents per transaction
• Ecommerce sales: 2.9% plus 30 cents per transaction
• Recurring billing and card-on-file transactions: 3.5% + 15 cents per transaction
• Keyed-in payments: 3.5% + 15 cents per transaction
• Volume discounts: Square will create custom pricing packages for any business processing over $250,000 in credit card sales

Square Card Readers

Square Reader for Magstripe	Square Reader for Contactless and Chip	Square Stand for Contactless and Chip
First free, additional $10	$49	$169 or $16 per month for 12 months
Available with lightning or audio jack input. Accepts payments via magstripe (swiped)	Connects via Bluetooth. Accepts payments via EMV (chip), or NFC (Apple Pay, Google Pay)	Connects via Bluetooth and accepts EMV and NFC payments. Optional receipt printer, cash drawer, and bar code scanner
Best for: Occasional mobile sales	Best for: All-purpose payment processing	Best for: Using iPad for a countertop POS
Buy Magstripe Reader	Buy Contactless Reader	Buy Square Stand

Square Full POS Systems

Square Terminal	Square Register
$299 or $27 per month for 12 months	$799 or $39 per month for 24 months
All-in-one credit card machine with POS, card reader, and receipt printer	Full POS with touch-screen monitor, detachable customer-facing display, and credit card machine
Best for: Any business looking to upgrade from a standard credit card terminal or wanting a portable POS machine	Best for: Retailers, boutiques, specialty shops, or cafes wanting a sleek countertop system
Buy Square Terminal	Buy Square Register

For a breakdown of Square’s software pricing, see our Square pricing guide.

Square Payments Alternatives and Fees Comparison

Looking for the lowest rates? The payment processing rates you will pay can vary based on your business’s size, type, and average order value. To find the most affordable option and compare multiple processing rates, read our guide on the cheapest credit card processing.

Square has many competitors, including:

• PayPal: Square’s closest direct competitor, PayPal, also offers user-friendly merchant services for small sellers. Though it has fewer software solutions, PayPal has stronger one-click checkout, nonprofit discounts, and support for international sellers. See how PayPal compares to Square.
• Payanywhere: Another mobile payment processor, Payanywhere offers low transaction fees. See how Payanywhere compares to Square.
• Stripe: A popular online payment processor for startups like SaaS companies and direct-to-consumer retailers. See how Stripe compares to Square.
• Shopify: Geared more toward ecommerce-first businesses, Shopify also has a POS app for accepting payments. See how Shopify compares to Square.

Square Payments Features

Square Payments offers solutions for streamlining the process of collecting payments for products and services—both in-person and online. It also provides additional features that you would not always see from top payment processing competitors. Let’s take a look at some of Square Payments’ features below:

• Square Dashboard: This lets you manage your invoices, finances, inventory, and multichannel sales all in one place. It also enables you to track your team and view detailed reports among others.
• Chargeback and dispute management: You can easily manage chargebacks and disputes from the Square Dashboard. Instead of having to write a chargeback rebuttal letter, Square sends an Information Request Form to fill up and handle the chargeback process for you.
• POS: Square Payments integrates with Square POS, Square Retail, and Square Restaurant for a more streamlined purchasing and payment processing experience.
• Invoicing: You can create, send, and track invoices online or via Square Payments’ iOS and Android apps. You can also utilize automatic payment reminders, advanced reporting, and recurring billing.
• Fund deposits: Money is credited to your bank account as soon as the next business day. For an extra fee, you may opt for same-day or instant transfers to your bank account.
• Ecommerce: Square Payments enables you to sell your products online (on social media and ecommerce stores), manage shipping and delivery, offer curbside pickup, offer discounts and gift cards, and more.
• Site builder: If you’re an online merchant, then you can build and publish an online store—even without coding knowledge—by accessing Square Payments’ drag-and-drop site builder. It also integrates with popular web builders such as WordPress and Wix.
• Customer relationship management (CRM): You are given access to the customer directory, where you’ll find all customer information for use in marketing, analytics, and more. Customers also have a platform for leaving feedback whenever needed.
• Customer support: You may send an email anytime or reach out to Square Payments’ in-house phone support team from 6 a.m. to 6 p.m. Pacific time, Monday through Friday.

Square Payments Ease of Use

• Easy sign up: Square Payments offer an easy sign up process and does not require any approval process to start accepting payments.
• Flat-rate transaction pricing: With flat-rate transaction pricing, users find it easy to understand monthly credit card payment processing expenses.
• All-in-one management platform: Square Payments users can manage all their business processes, sync inventory, and track sales through Square Dashboard.
• Mobile payment: Square Payments’ mobile app is compatible with Android and iOS devices and comes with a free magstripe reader that can be mailed immediately to the user after successfully signing up for an account.

Square Payments offers a number of integrations such as WordPress, Wix, Woocommerce, and Ecwid for web builders and ZohoBooks and QuickBooks for accounting platforms. Payment APIs are also available for users who prefer to use Square Payments with their current website, either by building their own Square checkout page or redirecting buyers to a Square-hosted checkout page.

Square Payments Customer Support

Customer support is one of the few downsides to using Square Payments. Only active accounts are given access to phone support, and even then, you will require a customer code when calling. You will need to log in to your account to get a “Call Support” option, including your own customer code.

However, if your account is active, you can also access support through chat in the Square POS app—a handy feature. Square’s phone customer support is available from 6 a.m. to 6 p.m. Pacific time, Monday through Friday.

What Users Think of Square Payments

Square Payments users have mostly positive things to say about the platform. Overall, users agree that it is convenient and easy to use since they can take payments, create invoices and manage their business operations all in one place.

• Capterra: 1,305 users rated Square Payments an average 4.7 out of 5 stars.
• G2: 109 users rated Square Payments an average of 4.6 out of 5 stars.

On the other hand, there is a handful of negative feedback about the platform. The most common downside mentioned by users is the need for better customer service and additional customizations and that transaction fees can be quite expensive. If your business requires more customized features (beyond what’s available in Square’s retail, restaurant, and appointment software) and processes high-volume transactions, Square is likely not a good fit for you.

Bottom Line

Square Payments is a free, membership-based payment platform perfect for small businesses selling online, in-store, and on-the-go. It doesn’t require an approval process, so users can simply start accepting payments after setting up their merchant accounts. Aside from zero monthly fees, Square Payments also come bundled with notable features such as fraud prevention, automated chargeback disputes and management tools, free invoicing, ecommerce integration, next-day funding, and an all-in-one management dashboard. Visit Square to create a free account and test it out.

Visit Square Payments

Need Help Getting Started?

• Follow our step-by-step guide to signing up with Square
• Then, follow our tips on using Square to process credit card payments and run your business