Squarespace is a website builder that allows small business owners to create, launch and maintain a website without any technical knowledge. We compiled Squarespace reviews from our own website plus user reviews from around the web to determine what Squarespace customers think about the company. We also compared the most common pricing options for small business owners.
Squarespace Customer Reviews
Pricing: Good
Ease of Use: Good
Customer Service: Great
Summary of User Reviews
We scoured hundreds of reviews and found that Squarespace has generally positive ratings. Here’s what we found:
What Squarespace does well:
Users who gave Squarespace a positive review said that the service was easy to use. They were happy with the fact they could make modern and professional-looking websites without knowledge of coding or HTML.
What Squarespace does not do well:
Users who gave a negative review cited Squarespace’s slow customer service. They also complained about the fact that Squarespace only offers email support.
Most Helpful Positive User Review
“As someone who is relatively new to blogging, I was worried about making the switch from Blogger to Squarespace as I didn’t have much experience in designing my own website and just in general, I wasn’t sure whether it was too soon to change. How wrong was I! I could not be any happier with my switch to Squarespace, It’s the best decision I’ve made in blogging so far. My blog looks professional and sleek with a clear layout that is visually pleasing and easy to navigate.”
— Jasmine Harding
Most Helpful Negative User Review
“I had heard about Squarespace and thought about trying it out, but even trying to register and login was a nightmare from the very beginning. Customer service was only via email, and it was slow (although to their credit they posted a banner saying that they were having technical problems and should expect delays.)
I never even really got the chance to explore the functionality of the different templates because the intro experience was completely jacked up. I will never give them any of my business!”
— Colin Bridges
Other Squarespace User Reviews From Around the Web
Here are a few other resources for finding helpful Squarespace customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Feb. 23, 2017
How We Determined Quality of User Review Websites
- G2 Crowd has several reviews on the service. Each user is asked what they liked and didn’t like about the service to ensure that reviews are fair and unbiased.
- PCMag has a staff review of Squarespace on its website. The review is detailed and informative, but one person’s perspective does not speak for everybody.
- Merchant Maverick also has a detailed staff review on Squarespace. Users can post comments at the bottom of the staff review to share their experience with the service.
Squarespace Pricing
| Personal | Business | Basic Online Store | |
|---|---|---|---|
| Pricing per month | $16 | $26 | $30 |
| Number of Pages | 20 | Unlimited | Unlimited |
| Free Custom Domain? | Yes (ex. www.yourwebsite.com) | Yes (ex. www.yourwebsite.com) | Yes (ex. www.yourwebsite.com) |
| eCommerce Transaction Fees | 3% | 2% | None |
| Professional Email? | No | Yes | Yes |
| Analytics | Website Analytics | Website Analytics | Website and Commerce Analytics |
| Inventory and Order Management | No | No | Yes |
Squarespace has 4 plans ranging from $16 to $46 per month. Its Personal and Business plans are their general industry plans while the Basic Online Store and Advanced (not included in table) plans are specifically for online stores. As its name suggests, the Personal plan is geared more towards individuals who want to create a blog-like website for their hobbies, ideas or causes. The Business plan is for businesses and organizations that provide services (no selling involved). The Basic Online Store plan is for small businesses that want websites focused on selling products online. Unlike the Personal and Business plans, Squarespace does not charge a fee for each online transaction made on your website with the Online Store plan.
Best Pricing Option for Small Business Owners
The best plan for your business depends on what kind of business you run. If you are a charitable organization, or a professional services type of business, the Business plan is the best choice for you. This plan will provide you with a professional email and unlimited pages for your website. However, if you want an online store, then the Basic Online Store plan is a better choice with its zero transaction fees and fully-functioning mobile checkout.
Compare Squarespace Competitors
Not sure if Squarespace is the right fit for you? Check out our comparison of three top providers: Weebly, Wix and WordPress.
Monique La Barr
Squarespace is good because it offers many website options for users. There are free options available as well as paid options. You can customize a website however you would like with a wide choice of colors, fonts and layouts. It is a click and save system, so you don’t have to know HTML, or be an advanced web designer to create a really good website. Plus, many of the newest designs and layouts that are offered are very modern and on-trend with the designs of today.
With the free website options, there are pop-up ads that can be annoying, and there are also limited layouts available with the free website options as well.
I wish I had known before to pay for a small package instead of going with the free package. While getting something for free sounds good in theory, in this case, the low-cost website options are better than the free options. Also, the main thing to remember when creating a website with Squarespace is to have patience and to pre-plan design choices. There are so many different options to choose from on Squaresapce in regards to websites that it can become daunting once you start to actually build your site. It’s best to pre-plan a little bit, and have somewhat of an idea of what you want to create before you sit down and create it. If not, it’s easy to become overwhelmed.
alex
Keep it simple and to the point. I love that square space is always there to help you for whatever you might need without long wait times. Additionally there are hardly any outages or problems with service.
Cost can be a hinderance for some as it’s a bit more prices and layouts/templates are few. Additionally, there can be some limits with widgets or customizing various options like other platforms.
There also is some odd issue with domains (bringing over one or transferring it out) with square space. I have found purchasing several square space domains with the company directly ends up being much more expensive than if outside.
I think it’s best to compare what you need before. IF you are not big on changing a lot on a website or want to have simple orders sand a web store, then this is perfect for you. I love the look and simplicity of sqaurespace as a wordpress user and for any issues, I simply can call one number instead of multiple ones. I wished I had know that I can’t bring over my own site or the issues one has when owning or purchasing a domain outside of square space.
Jordan McMillen
Squarespace really is designed with the customer in mind. I wanted an easy to build a personal webpage and it really gave me what I wanted. I was able to pick a super simple easy layout and still customize it with my colors and work to really make it me.
Honestly, squarespace does everything I need it to do. I have used it for a little over a year and have yet to run into any problems. It is very user friendly and mobilized for quick page loads
How easy it really is. I have zero coding experience but have an eye for design. I held of and launching an online portfolio for years because I thought it was too challenging but squarespace gave me the platform to have a beautiful page and have it maintained very very easily
Katie Betts
Squarespace good for simple layouts. It’s a great option for a client who wants to set up their own website and doesn’t require lots of customization.
You can’t customize the way that you can with other platforms. But that’s probably best for the average person who doesn’t know much about coding and other complicated integrations.
Nothing.
Morgan Scofes
They are extremely user-friendly and when they make updates, it is not difficult to figure out how to continue using the platform.
While their customer service has always been helpful, it would be nice to have a chat feature instead of just email! Also, I know others in my company have expressed wishing they could have the blog pages live elsewhere on our actual website and changing the domains more easily.
SquareSpace is super easy to use and really great for just beginning a blog or having a lot of pages/different blogs that you want to keep all in one location. It\’s very user-friendly for design work, especially with not having much knowledge of coding or web-design outside of SquareSpace as well!