RingCentral vs Grasshopper: Which Is Best for Your Business?
This article is part of a larger series on VoIP.
Grasshopper and RingCentral are two top voice-over-internet-protocol (VoIP) platforms that differ in cost, features, and benefits for small businesses. Grasshopper offers a budget-friendly, no-frills VoIP solution, while RingCentral is packed with advanced capabilities in terms of call management, communication channels, and integrations, making the cost per user more expensive.
Based on our comparison, the best use cases for Grasshopper vs RingCentral are as follows:
- RingCentral: Better for companies willing to pay more for a feature-rich VoIP solution
- Grasshopper: Best for startups that only require the basics of a VoIP platform
In case you’re looking for a business phone system that offers metered and unlimited plans, a la carte add-ons, and extensive features even in basic packages, check out these cheap VoIP services. These solutions are ideal for microbusinesses, including solopreneurs and freelancers.
RingCentral vs Grasshopper at a Glance
$29.99 per user*
14-day free trial
(inclusive of five phone lines that can be configured with 50 free outbound minutes per line)
7-day free trial
(inclusive of one dedicated number with three extensions and 100 minutes)
Ease of Use
Call Management Features
Auto receptionist, answering rules,call screening,call tracking and reporting, advanced call forwarding, and call transfer
Auto receptionist, simultaneous call handling,call screening,call reporting,call forwarding, call transfers, and instant response
VoIP calling, voicemail, automated greetings, business texting, video meetings, audio conferencing, and outbound and inbound fax
VoIP calling, voicemail, automated greeting, business texting, and virtual fax (inbound)
Analytics & Reporting
For More Information
*RingCentral pricing is for one to 20 users, billed monthly. Save up to 33% by paying annually.
**Grasshopper pricing includes one phone number and three extensions, billed monthly. Save 10% with annual billing.
Take our quiz to find out which is better for your business: RingCentral or Grasshopper.
RingCentral or Grasshopper: Which is best for your business?
Best for Pricing: Grasshopper
Grasshopper Monthly Pricing:
All plans come with unlimited calls within the U.S. and Canada, business texting, voicemail, and one or more toll-free or vanity phone numbers.
RingCentral Monthly Pricing (per User):
All plans come with business phone or toll-free numbers, unlimited calls within the U.S. and Canada, business texting, team messaging, file sharing, call management, and mobile apps for iOS and Android.
RingCentral pricing is on a per-user basis, while Grasshopper has a flat fee for the number of phone extensions. It may seem like the RingCentral service is more budget-friendly, but looking closely, Grasshopper wins in terms of cost per user and significant savings.
Consider Grasshopper’s Small Business plan, priced at $89 for five phone numbers and unlimited extensions with annual payment. Following RingCentral’s pricing structure, it will technically cost $18 per user, lower than RingCentral’s Essentials plan, which costs $29.99 monthly.
Instead of choosing a RingCentral plan upgrade to accommodate more users in your team, consider Grasshopper packages that provide unlimited extensions. It’s a cost-effective solution, especially for those who have team members who don’t necessarily need a dedicated line.
However, take note that adding phone numbers on Grasshopper costs $10 a month. You’re free to choose local, toll-free, and vanity numbers. For RingCentral, you’ll pay $4.99 for toll-free numbers and $14.99 for international toll-free numbers.
Best for Call Management: RingCentral
In the area of call management, we choose RingCentral over Grasshopper. RingCentral has all the advanced call management features you want in a VoIP service, which also explains its higher price point. It accommodates higher call volumes because of its robust interactive voice response (IVR) and automatic call distributor (ACD) systems. And with an efficient call distribution system, your business creates a better customer experience. Read our RingCentral review to learn more about its call management features.
Aside from the capabilities listed above, the platform has open APIs and extensive integrations, expanding what you can do on the VoIP system. For instance, with customer relationship management (CRM) integrations, you’re able to respond to customer queries better.
In contrast, Grasshopper is more straightforward than RingCentral, offering the basic VoIP features businesses look for in a phone system. While this is a letdown for some, those transitioning to a VoIP system would find the no-frills platform easy to navigate and use. Its call capabilities include Ruby receptionist, which automatically sends a text to callers when the business can’t respond to a call.
Grasshopper also offers simultaneous call handling, wherein the virtual receptionist forwards the call to the next available number when a caller reaches a busy line. This setup works best for businesses with low incoming call volume. Check out this comprehensive Grasshopper review to learn if its basic features fit your needs.
Best for Communication Capabilities: RingCentral
Because of its unified communications features, RingCentral wins in this category. It seamlessly integrates voice, video, personal and team messaging, and file sharing, allowing businesses to perform all their communications on one platform. You’ll be able to hold video meetings without switching to Zoom or Skype. If you use these tools frequently, you save money as you do away with third-party platforms.
On the other hand, Grasshopper accommodates essential communication channels: calls, SMS, inbound fax, and audio conferencing for a small group of people. If your business only requires basic texting and calling, it’s worth considering Grasshopper’s straightforward offering. With this, you won’t need to pay more for features you won’t use.
Best for Integrations: RingCentral
RingCentral outperforms Grasshopper in this category, given its extensive range of integrations. Aside from the software listed above, the platform integrates with tools for automation, calendaring, customer support, developer tools, marketing automation, SMS, and storage. Moreover, with RingCentral APIs, you have the option to customize apps and support different business requirements.
Meanwhile, Grasshopper integrations only consist of Google Voice and Skype. If your business relies on other tools, like CRM, you get more value when choosing RingCentral. Consider these top Grasshopper alternatives if you’re looking for a VoIP system equipped with more integrations.
Best for Ease of Use: Grasshopper
Both RingCentral and Grasshopper are easy to use, as they feature a simple, intuitive design. Since Grasshopper offers only the basics of a VoIP platform, navigating it is pretty straightforward. On the left side of the Grasshopper app, you’ll readily see all its functionalities: the dialer, messages, recent (history), and inbox.
As for RingCentral, the advanced feature set means more tabs and icons you need to be familiar with. You also need to set up routing and answering rules and connect your apps, including CRM, productivity, and collaboration tools, to make the most of the system. It will take time to get used to using the platform and maximize the features it offers. If you’re looking for other feature-rich platforms, consider these RingCentral alternatives.
Best for Hardware Options: RingCentral
For this round of Grasshopper vs RingCentral, the latter beat the former in its hardware offerings. The options include:
- Poly, Unify, Cisco, Yealink, Polycom, and Avaya IP desk phones
- Poly Rove and Yealink cordless VoIP phones
- Unify, Polycom, Avaya, Cisco, and Yealink receptionist IP phones
- Poly Trio, Polycom Trio, and Yealink conference phones
- Poly, Jabra, and Yealink headsets
The plug-and-play IP desk phones cost $100 to $600, while the conference phones can go up to $1,200. While Grasshopper supports third-party hardware, you’ll save more money with RingCentral devices’ bundle discounts.
Best RingCentral & Grasshopper Alternatives
Although RingCentral and Grasshopper are top choices for a VoIP platform, there are many more options on the market to select from to fit your needs. Perhaps you’re looking for a solution with more advanced unified communications features or a lower price point for your small team. Consider these Grasshopper and RingCentral alternatives:
- 8×8: This VoIP solution is cheaper than RingCentral and Grasshopper. Its basic plan costs $15 a month, per user. While affordable, it has a rich feature set, especially in call handling and management. It supports calls, messaging, and video meetings. Read our extensive review on 8×8.
- Vonage: This phone system packs several features, as it has unified communications capabilities, like RingCentral. Its most basic plan includes unlimited calls and SMS. The video conference can host up to 100 people and is available on its $29.99 Premium plan, slightly more expensive than RingCentral’s Standard plan. To know more about this VoIP solution, see this Vonage review.
- Google Voice: An ideal solution for solopreneurs, this platform allows you to get a free local business number for inbound and outbound calls, voicemails, and texts. If you’re eyeing this platform, let this Google Voice review help decide.
How We Evaluated RingCentral vs Grasshopper
To provide a comprehensive evaluation of Grasshopper vs RingCentral and help you decide which one’s better for your business, we looked at different important criteria points.
Here’s a complete breakdown of these factors:
25% of Overall Score
RingCentral’s plans and pricing is per user, while Grasshopper charges a flat fee for the number of extensions. To level the field, we evaluated value for money based on the estimated per-user cost, charges for add-ons, and overall savings.
25% of Overall Score
Both Grasshopper and RingCentral provide local, vanity, and toll-free numbers. The plans cover voicemail and unlimited calls and business texting in the U.S. and Canada. To differentiate offerings, we focused on features related to VoIP’s core function: the calls. We took note of the most important call management capabilities of each service.
25% of Overall Score
Grasshopper and RingCentral support communication channels other than calls. In our evaluation, we considered tools for messaging, audio and video conferencing, and voicemail.
25% of Overall Score
Aside from our firsthand experience with these VoIP systems, we considered what users say about each product. We specifically looked into reviews talking about ease of use, helpful features, and value for money.
Frequently Asked Questions (FAQs)
Can I port my existing number to Grasshopper & RingCentral?
Yes, it’s possible to port existing numbers to the VoIP systems. For Grasshopper, there’s no cost for transferring numbers within the vendor’s coverage area. However, if the numbers are not in their coverage area, you need to order a new local number. Meanwhile, RingCentral shoulders the cost of number porting.
Which provider is more reliable: Grasshopper vs RingCentral?
Both providers offer a 99.999% uptime guarantee in their service level agreement (SLA). This equates to less than 26 seconds of downtime a month.
Do you need a VoIP phone to use Grasshopper & RingCentral?
No, these VoIP systems can be used over web-based softphone applications. Even without a dedicated VoIP phone, you can access Grasshopper and RingCentral on your desktop and mobile as long as you have the software and a reliable internet connection.
The answer to the question, which is better: Grasshopper vs RingCentral, largely depends on your unique business requirements. In general, Grasshopper is the better option for a small team that only needs basic calling and texting features. Without the extra features found in other business phone systems, you save more in the long run and allow team members to become familiar with the platform quickly.
On the other hand, choose RingCentral for dealing with a high call volume to take advantage of the advanced call management features. The platform is also ideal when you want a VoIP system that supports other communication channels, including team messaging and video meetings. Explore more business phone systems available in the market today.