2022 BambooHR Review: Is It the Right HR Software for Your Business?
Charlette has over 10 years of experience in accounting and finance and 2 years of partnering with HR leaders on freelance projects. She uses this extensive experience to answer your questions about payroll.
Juvy has over 10 years of content writing experience and was a licensed teacher. She has evaluated and written about dozens of payroll and HR software solutions for small business to provide the best answers to your software questions.
This article is part of a larger series on Payroll Services.
BambooHR is a popular and highly customizable human resources (HR) software ideal for small to midsize businesses (SMBs). It has features to track applicants, manage employee information, monitor paid time off (PTO) requests, measure staff engagement, and conduct performance appraisals. Before purchasing, you can check out BambooHR’s seven-day free trial to learn more about its features.
BambooHR Overview
BambooHR
What We Like
- Easy to use with customization options
- Performance management tools
- Centralized employee database
- More than 50 integration options with open application programming interfaces (APIs)
What's Missing
- Pricing isn’t transparent
- Access to its TRAXPayroll integration requires an additional fee
- Time tracking and performance management tools are paid add-ons
- Phone support, advanced workflows, and custom access levels are available only in the highest tier
Deciding Factors
- Pricing: Custom; 7-day free trial
- Features: Strong reporting tools, user-friendly interface, and wide array of integration partners
- Implementation time:
- Around 4–6 weeks, depending on the number of employees
- Awards: Finalist for various software awards given by review websites, such as G2, Software Advice, and TrustRadius
What We Recommend BambooHR For
With BambooHR, you get a user-friendly platform and a suite of cloud-based solutions for managing day-to-day HR processes—from tracking applicants to monitoring performance appraisals. Its HR management module lets you capture and store employee information and provides access levels and workflows for approving requests such as PTO and employee information changes and customer service. Because of its advanced features, BambooHR earned a spot in our best HRIS software guide, scoring 3.85 out of 5.
In short, BambooHR is best for:
- Small businesses that need an all-in-one, easy-to-use HR software: One of our best HR software for small businesses, it provides companies with a simple and affordable platform to manage employee HR processes. There are many canned reports you can run so that you don’t have to create from scratch. It also has a range of HR services, including payroll, onboarding, recruitment, time tracking, and performance appraisals.
- Office managers or executive assistants handling HR and payroll: It streamlines HR processes and integrates the different systems it offers, so you don’t have to enter the same data twice. It also gives each employee access to its mobile app, allowing them to view their employee information without going through you.
- Companies that need HR tools that supplement what they currently have: BambooHR can integrate with more than 50 third-party applications, most of which are HR solutions like recruitment, time tracking, training, and compensation systems. It also integrates with communication and identity management tools such as Slack, Idaptive, OneLogin, and Okta. In addition, it has an open API.
- HR managers who primarily work via mobile: Not all employee management systems come with a mobile app, but BambooHR does and earned a spot in our best HR app guide. The mobile app allows users to access the company calendar, track employee progress, approve time-off requests, and view the employee directory. Both managers and employees can use the mobile app to ensure communication and access to essential information anywhere.
When BambooHR Would Not Be a Good Fit
- Mom-and-pop companies looking for payroll software: You have to pay additional fees to access its payroll tool, which isn’t proprietary but rather from partner TRAXPayroll. If payroll is your main concern, consider Patriot Payroll, which offers an inexpensive, do-it-yourself (DIY) payroll service.
- Businesses with contractors, freelancers, and global or remote workers: BambooHR doesn’t have tools to simplify the process of working with contractors, freelancers, or temporary employees. Also, although BambooHR is excellent for companies with US and―more recently―Canadian employees, it’s not designed to cover global employee management needs. In this case, you may check out Rippling, which lets you track employee work hours and process payments in the appropriate currency.
- Startups looking for a free HR tool: BambooHR doesn’t offer a free plan. Therefore, you may instead want to consider Zoho People, which has a free plan for organizations with fewer than five employees.
Are you looking for something else?
Check out our guide to the best payroll services for small businesses if payroll is your primary need.
Top BambooHR Alternatives
 |  |  | |
|---|---|---|---|
Best for | Mom-and-pop businesses | Businesses with remote or global workforce | Startups (with up to five employees) that want basic, free to use HR tools |
Monthly fees | $17 to $37 (base fee) plus $4 per employee | $35 base fee plus $8 per employee (for required core employee management module) | Free (up to five employees); $1.50 per employee if more than five |
BambooHR Pricing
BambooHR has two plans: Essentials and Advantage. The pricing details for these aren’t available on its website. You have to contact the provider to discuss your business’s requirements and request a quote. The Essentials plan has basic HR features, including benefit tracking, employee records, and time off management. The Advantage plan has additional hiring tools such as onboarding and training tracking. It also has more advanced features such as company branding and high-level reporting.
Based on a quote we received, BambooHR charges per employee. The more employees you have, the lower the pricing. For businesses with 20 employees, it charges $8.75 per employee monthly for its Advantage plan. For those with 30 employees, pricing is at $8.37 per employee. At 200 employees, pricing per employee is $5.59 monthly.
Features | Essentials | Advantage |
|---|---|---|
Pricing | Custom-priced | Custom-priced |
HR Information System (HRIS), Document Storage, and PTO Management | ✓ | ✓ |
Employee Directory and Org Chart | ✓ | ✓ |
Employee/Manager Self-Service | ✓ | ✓ |
Applicant Tracking and Onboarding | N/A | ✓ |
Software Integrations and Company Branding | N/A | ✓ |
Reporting Tools | Standard reports | Customizable reports |
Workflows and Approvals | Standard workflows | Customizable workflows |
Customer Service | Email support | Email and phone support |
As for its add-on tools, the performance management module costs $5.25 per employee monthly while its time tracking tool is priced at $3 per employee monthly. We were also quoted $75 plus $4.05 per employee monthly for the TRAXPayroll solution as well as one-time fees for payroll implementation ($241.25) and “QuickStart Training” for new clients ($299).
BambooHR Features
With BambooHR’s suite of HR solutions, you can streamline and automate hiring, onboarding, and performance management processes while providing employees with self-service tools for updating personal information and tracking attendance-related requests. Let’s look at some of BambooHR’s important features.
Employee Data & Analytics
BambooHR helps automate and simplify employee management with features such as employee records, workflows, reporting, and analytics. With the software, you have access to a secure and centralized database that allows HR teams to manage employee data efficiently. Given that it integrates with BambooHR’s other modules, including its marketplace of third-party partner software, you need only to manage one database in which all employee information updates are shared across all solutions.
You get to see the latest HR updates for your business from the dashboard.
When it comes to reporting and analytics, you can generate different kinds of reports, including PTO usage, equal employment opportunity (EEO) reports, and employee turnover. Should you get the Advantage plan, you can create custom templates and reports for more detailed analysis.
BambooHR’s reports are easy to organize and read, which HR managers can use to make informed decisions.
Access reports snapshots from the BambooHR dashboard
Hiring & Onboarding
BambooHR also has an applicant tracking system, which helps everyone involved in the recruitment process to stay in the loop with its collaboration tools. The software centralizes employee hiring and tracking systems, which allows users to have access to data along each step of the pipeline. BambooHR helps save time by allowing you to streamline applicant tracking and hiring.
You can view open jobs and track applications from the Hiring dashboard.
When onboarding new hires, you’ll have to deal with compliance, checklists, and paperwork, which can be simplified with BambooHR. Its preboarding and onboarding solutions let users set up welcome emails and to-do checklists for new hires and enable the digital signing of electronic documents.
Onboarding can vary across industries, and BambooHR allows you to customize checklists, processes, and permissions as required by your company. You can use its welcome templates and customize these for different jobs or departments.
Time Tracking & PTO Management
BambooHR has PTO, time tracking, and payroll tools, which lets you automate and simplify paying employees.
You can view employee’s benefits, time off, and other information from the People dashboard.
Available as a paid add-on, BambooHR’s time tracking tool can capture employee clock-ins/outs, display time sheets, and calculate regular working and overtime hours for payroll reporting. It also has project tracking capabilities to help you log and monitor working hours for specific clients and tasks.
With its time-off management solution, your employees may easily file and monitor leave requests online. HR administrators can also set up several PTO types in BambooHR, from standard leaves, such as vacation and sick leaves, to unlimited PTO for a single team to custom time-off policies for specific individuals.
See who’s out with the company calendar.
In addition, BambooHR has a “Who’s Out Calendar” to see employees on PTO easily. This also allows managers to ensure that their department is adequately staffed during holidays.
Benefits Administration
You can deliver employee benefits while accounting for rank, seniority, and time schedules. The software can help you administer benefits together with the payroll. You may also set benefit administration in advance. For instance, you can schedule the benefits delivery for an employee who’s a month or two away from getting a specific benefit so they can receive it on time.
Employees can easily view their benefits from the dashboard.
Payroll Administration & Tax Filing
The software has a payroll processing and administration partner system known as TRAXPayroll, which allows users to automate payroll. Designed to process the salaries of US-based employees, TRAXPayroll comes with unlimited pay runs, digital paystubs, and comprehensive payroll reporting. It also offers full-service payroll tax filing for federal, local, and state taxes.
What’s also great about this integration is that you don’t have to manage employee data for two separate systems. TRAXPayroll syncs automatically with BambooHR, allowing it to get essential payroll information, such as personal staff data, direct deposit bank details, wages, and time in/out information, seamlessly.
Performance Management
BambooHR’s performance management add-on includes online tools for creating and tracking employee work goals. It comes with automated reminders, notifications, and built-in reporting such as talent management data and goals status reports.
You can plan employee assessments using its review cycle questionnaires. With it, you can have 30-, 60-, or 90-day check-ins. Depending on your priorities, you can skip or reschedule assessments.
Employee Engagement Tool
BambooHR’s employee satisfaction system combines Net Promoter Scores and intelligent feedback analysis methods. Aside from letting HR professionals measure staff engagement and better understand workforce issues, this can help you create employee programs to address problem areas.
Employees can log in to BambooHR and answer questions related to their managers and work at set intervals across the year. Employees and managers can also collaborate on goals, which can be set with due dates. The software tracks completion percentage and offers a commenting function.
Employee/Manager Self-service & Mobile Apps
With its employee/manager self-service tool, your employees can view the company calendar, access the staff directory, check their personal information, file PTO requests, and approve requests online. For your mobile employees, BambooHR has apps for iOS and Android devices that have the same functionalities as its self-service tool. HR teams can even send company-wide communications through the provider’s mobile apps.
BambooHR Ease of Use
- Intuitive interface
- Employee self-service and mobile apps
- More than 50 integration options
- Standard and customizable workflows
- Library of webinars and how-to guides
BambooHR is easy to use and comes with a wide range of cloud-based solutions, including self-service tools, which allow you to manage essential HR processes more efficiently. With its intuitive and all-in-one HR platform, your HR team can spend more time on strategic business-related projects and less time handling day-to-day tasks.
The platform also comes with basic customization options. Aside from adding your company’s branding elements, BambooHR lets you create custom workflows and user access levels. Note, however, that these options are available only with the Advantage plan.
What’s also great about BambooHR is its marketplace of third-party partner systems, which consist mostly of HR-related solutions. With more than 50 integration options, BambooHR can help you manage your employees well. For reference, here are some of its partner software.
- Applicant tracking systems: Greenhouse, Workable, BreezyHR, ApplicantPro, JazzHR, Lever, Jobvite, LinkedIn Talent Hub, and SmartRecruiters
- Assessment tools: Criteria Corp, imocha, and Qualified
- Background check solutions: GoodHire, Checkr, Universal Background Screening, and Backgrounds Online
- Job board sites: Glassdoor and Indeed
- Video interviewing tool: Jobma
- Learning and training software: Litmos, Northpass, TalentLMS, Absorb, Travitor, and Traliant
- Performance management systems: Lattice, 15Five, Engagedly, 7Geese, GoalSpan, Primalogik, PerformYard, and PerformancePRO
- Recognition and reward tools: Bonusly, Gifted, Kudos, Applauz, Kazoo Recognition, and Reward Gateway
- Benefits administration solutions: Maxwell Health, Effortless Admin, PlanSource, and Benetrac
- Compensation software: Payfactors and PayScale
- Payroll systems: TRAXPayroll, Blue Marble Global Payroll, and CloudPay
- Time tracking and scheduling tools: Humanity, SwipeClock, Boomr, ClickTime, Deputy, MakeShift, stratustime, and Somroli
- Other business software: Slack, Okta, OneLogin, Idaptive, Zapier, OrgChart Now, Pingboard, and Orginio
What Users Think About BambooHR
| PROS | CONS |
|---|---|
| Intuitive platform | Integration choices and open API need to be improved |
| Simple to set up; implementation support includes extensive training for new clients | Customization options are not robust |
| Feature-rich software with all of the essential HR tools that SMBs need | |
Many BambooHR users are happy about its intuitive and simple-to-use interface. They also like that they have access to several HR solutions—from PTO tracking to employee information management and self-service tools. Meanwhile, some reviewers commented that its integration options aren’t robust. Some even wished that it offered more customization options for its performance management module and reporting tools.
At the time of publication, BambooHR reviews earned the following scores on popular user review sites:
- Capterra: 4.6 out of 5 based on more than 1,800 reviews
- G2: 4.4 out of 5 based on 800-plus reviews
If you’re not sure BambooHR is right for you, see how it compares with our best HR software for small businesses.
Bottom Line
Small and midsize businesses that want an integrated cloud-based HR platform should consider BambooHR. Aside from its wide range of HR tools, it has a user-friendly platform that can help streamline and automate HR tasks. Its monthly fees, based on the quote we received, are also reasonable. However, you do need to pay extra if you want payroll, time tracking, and performance management tools.
If you want to learn more about BambooHR’s features, sign up for a free trial—no credit card required.
