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An employee holding a phone, duty on call.

September 11, 2023

On-call Scheduling: Implementation Steps (+ Free Template)

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An on-call schedule is a type of employee schedule that ensures your business has enough of the right staff to respond to increased customer demand, day or night. Companies in certain industries use on-call scheduling for a variety of reasons, like keeping medical or technology
Showing a customer satisfaction survey.

September 11, 2023

Customer Satisfaction Survey Templates & Top Questions to Ask

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Businesses that regularly collect customer feedback outperform businesses that don’t. Using CSAT surveys is easy and can give you immediate, actionable feedback.
Payroll books with pencils.

September 8, 2023

How to Do Payroll in Texas: What Employers Need to Know

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Learning how to do payroll in Texas is a much easier process than in other states. There’s no income tax, businesses aren’t required to purchase workers’ comp insurance, and employers only pay state unemployment taxes (SUTA). There are some special laws concerning overtime and minimum
Brand positioning statement

September 7, 2023

How To Write a Brand Positioning Statement in 8 Steps (+ Template)

Free Template

Learning how to write a brand positioning statement isn’t hard, but it will take some time on your part. First, research examples and competitor positioning. Next, identify your core customer, create an overarching goal, figure out what sets your brand apart, and list the pain
Customer service problems and how to resolve them.

September 4, 2023

12 Common Customer Service Problems & How to Resolve Them

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Customer service problems can harm your business, affecting customer satisfaction, trust, and loyalty. Some of the most common issues in customer service are slow response time, rude communication by the support staff, and lack of real-time engagement. Continue reading as we discuss the reasons for
Businesspeople working at night.

September 4, 2023

Shift Differential Policy: Small Business Guide (+ Template)

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A shift differential policy is a set of guidelines and rules for handling non-mandatory premium pay offered to eligible employees for working hours that deviate from the standard or regular work schedule. A strong policy outlines the details of how the pay is calculated, who
Content marketing services concept.

September 4, 2023

7 Best Content Marketing Services for Small Businesses

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Content marketing is one of the most effective strategies for growing a business. It boosts your website’s ranking in search, earning you more traffic, leads, and sales. And, it establishes you as a leader in your field—all while offering value to your readers. But effective
Woman paying using credit card.

September 1, 2023

How to Write a Product Description [+ Template & Examples]

Free Worksheet With Template

Product descriptions are key to building customer trust and successfully selling your products. To be effective, product descriptions need to go beyond simply describing the product. They should also inform your customers, convey your brand, and get your store visited by searchers—bringing in sales and
Financial concept of chargeback.

August 30, 2023

How to Dispute a Chargeback: Small Business Guide

Free Template

Chargebacks cost merchants nearly $80 billion annually. Providing the right supporting documents is one of the best ways to win that revenue back.
Payroll Wages Money Salary Calculator Accounting

August 30, 2023

How to Do Payroll in Wisconsin: Guide for Employers

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There are some nuances to remember when learning how to do payroll in Wisconsin. It has a progressive income tax system, which means the math for calculating payroll taxes won’t be as straightforward as it is with a flat-tax system. In addition, it has special
Employees working.

August 24, 2023

Employment Reference Check: Guide for Small Businesses

An employment reference check refers to calls you make to at least two references (they may be personal or professional) where you ask about the candidate’s qualities, qualifications, and work habits. While most references that an applicant provides are biased in their favor, asking the
A hand answered a call on a red telephone.

August 23, 2023

How to Calculate Call Abandonment Rate in 4 Steps (+ Calculator)

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Call abandonment rate is the percentage of incoming calls terminated before a customer speaks to a live customer service representative. A high abandonment rate indicates that callers may be waiting too long in the call queue, experiencing connection problems, or not getting the information they
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