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An on-call schedule is a type of employee schedule that ensures your business has enough of the right staff to respond to increased customer demand, day or night. Companies in certain industries use on-call scheduling for a variety of reasons, like keeping medical or technology

Businesses that regularly collect customer feedback outperform businesses that don’t. Using CSAT surveys is easy and can give you immediate, actionable feedback.

Learning how to do payroll in Texas is a much easier process than in other states. There’s no income tax, businesses aren’t required to purchase workers’ comp insurance, and employers only pay state unemployment taxes (SUTA). There are some special laws concerning overtime and minimum

Learning how to write a brand positioning statement isn’t hard, but it will take some time on your part. First, research examples and competitor positioning. Next, identify your core customer, create an overarching goal, figure out what sets your brand apart, and list the pain

Customer service problems can harm your business, affecting customer satisfaction, trust, and loyalty. Some of the most common issues in customer service are slow response time, rude communication by the support staff, and lack of real-time engagement. Continue reading as we discuss the reasons for

A shift differential policy is a set of guidelines and rules for handling non-mandatory premium pay offered to eligible employees for working hours that deviate from the standard or regular work schedule. A strong policy outlines the details of how the pay is calculated, who

Content marketing is one of the most effective strategies for growing a business. It boosts your website’s ranking in search, earning you more traffic, leads, and sales. And, it establishes you as a leader in your field—all while offering value to your readers. But effective

Product descriptions are key to building customer trust and successfully selling your products. To be effective, product descriptions need to go beyond simply describing the product. They should also inform your customers, convey your brand, and get your store visited by searchers—bringing in sales and

Point-of-sale (POS) reconciliation is the process of manually checking your POS sales records against your cash on hand and credit card processing statements to ensure there are no discrepancies. Not difficult but often tedious, it is a key part of the cash-handling process and helps

Chargebacks cost merchants nearly $80 billion annually. Providing the right supporting documents is one of the best ways to win that revenue back.

There are some nuances to remember when learning how to do payroll in Wisconsin. It has a progressive income tax system, which means the math for calculating payroll taxes won’t be as straightforward as it is with a flat-tax system. In addition, it has special

Product pricing is the process of determining the cost of products you sell to consumers. When you are figuring out how to price a product for retail, you are facing a delicate balance — price your items too high, and no one will buy; price