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Showing a customer satisfaction survey.

September 11, 2023

Customer Satisfaction Survey Templates & Top Questions to Ask

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Businesses that regularly collect customer feedback outperform businesses that don’t. Using CSAT surveys is easy and can give you immediate, actionable feedback.

Payroll books with pencils.

September 8, 2023

How to Do Payroll in Texas: What Employers Need to Know

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Learning how to do payroll in Texas is a much easier process than in other states. There’s no income tax, businesses aren’t required to purchase workers’ comp insurance, and employers only pay state unemployment taxes (SUTA). There are some special laws concerning overtime and minimum

September 7, 2023

How To Write a Brand Positioning Statement in 8 Steps (+ Template)

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Learning how to write a brand positioning statement isn’t hard, but it will take some time on your part. First, research examples and competitor positioning. Next, identify your core customer, create an overarching goal, figure out what sets your brand apart, and list the pain

Customer service problems and how to resolve them.

September 4, 2023

12 Common Customer Service Problems & How to Resolve Them

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Customer service problems can harm your business, affecting customer satisfaction, trust, and loyalty. Some of the most common issues in customer service are slow response time, rude communication by the support staff, and lack of real-time engagement. Continue reading as we discuss the reasons for

Businesspeople working at night.

September 4, 2023

Shift Differential Policy: Small Business Guide (+ Template)

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A shift differential policy is a set of guidelines and rules for handling non-mandatory premium pay offered to eligible employees for working hours that deviate from the standard or regular work schedule. A strong policy outlines the details of how the pay is calculated, who

Content marketing services concept.

September 4, 2023

7 Best Content Marketing Services for Small Businesses

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Content marketing is one of the most effective strategies for growing a business. It boosts your website’s ranking in search, earning you more traffic, leads, and sales. And, it establishes you as a leader in your field—all while offering value to your readers. But effective

Woman paying using credit card.

September 1, 2023

How to Write a Product Description [+ Template & Examples]

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Product descriptions are key to building customer trust and successfully selling your products. To be effective, product descriptions need to go beyond simply describing the product. They should also inform your customers, convey your brand, and get your store visited by searchers—bringing in sales and

Showing POS in a bakery.

August 31, 2023

POS Reconciliation: How It’s Done in 7 Steps (+ Free Template)

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Point-of-sale (POS) reconciliation is the process of manually checking your POS sales records against your cash on hand and credit card processing statements to ensure there are no discrepancies. Not difficult but often tedious, it is a key part of the cash-handling process and helps

Financial concept of chargeback.

August 30, 2023

How to Dispute a Chargeback: Small Business Guide

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Chargebacks cost merchants nearly $80 billion annually. Providing the right supporting documents is one of the best ways to win that revenue back.

Payroll Wages Money Salary Calculator Accounting

August 30, 2023

How to Do Payroll in Wisconsin: Guide for Employers

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There are some nuances to remember when learning how to do payroll in Wisconsin. It has a progressive income tax system, which means the math for calculating payroll taxes won’t be as straightforward as it is with a flat-tax system. In addition, it has special

Best price tag.

August 29, 2023

How to Price a Product in 5 Steps (+ Profit Calculators)

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Product pricing is essentially the process of determining the cost of products you sell to consumers. When you are figuring out how to price a product for retail, you are facing a delicate balance—price your items too high, and no one will buy; price them

Employees working.

August 24, 2023

Employment Reference Check: Guide for Small Businesses

An employment reference check refers to calls you make to at least two references (they may be personal or professional) where you ask about the candidate’s qualities, qualifications, and work habits. While most references that an applicant provides are biased in their favor, asking the

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