IT Retail prides itself as a POS system by grocers for grocers. It’s been around for over 26 years and used by thousands of grocery, market, butcher, general store, and specialty retailers nationwide. With open-source software designed for optimal checkout flows and a selection of hardware built for speed and convenience, it’s a good choice for food-based retailers.
What We Recommend IT Retail For:
We’ve examined several POS software for many businesses such as dress shops, hairdressers, gas stations, and restaurants. IT Retail is one of the few with such a dedicated focus—in this case, grocery stores. Nonetheless, its feature set works great for other industries, and its customer base ranges from small pet stores to Lowe’s, as well as local and chain supermarkets.
Specifically, we recommend IT Retail for:
Designed for markets and grocery stores, it offers excellent functions for tracking food inventory, ID checks, and speedy sales. It’s also one of the only POS systems with integrated online sales features built specifically for grocery businesses, earning it a top spot among our recommended grocery POS systems. However, these features make it a great fit for most food retailers including butchers, delis, cheesemongers, general stores, and natural food stores.
In addition to solid inventory management features and age-verification, IT Retail is also a great fit for convenience stores because of built-in employee scheduling and theft detection features.
ID check and age-verification tools along with solid inventory management features to track by case, six-back, or bottle also make IT Retail a good fit for liquor stores.
IT Retail is also a good fit for thrift and dollar stores. With quick scanning, anti-employee theft tools, and detailed inventory functions, it meets the needs of Dollar Store-modeled businesses.
When IT Retail Would Not Be a Good Fit:
- Service industries: IT Retail lacks scheduling tools and has many functions that might be extraneous to salons, hotels, and repair and handyman businesses. See our recommendations for salon-style businesses.
- Boutiques and fashion retailers: These stores would be better served with a retail POS system that offers matrix product inventory and back-office tools built for their specific needs.
- Restaurants: Our recommended restaurant POS systems have features for table mapping and coursing and tools built for serving guests tableside.
- Event industries: IT Retail does not handle tickets or events. Storefront businesses needing a full-feature ticketing POS may find KORONA POS to be a good fit.
- Mobile businesses: IT Retail is designed for storefronts. Though they have a new integration with FutureProof Retail for in-store self-service mobile checkouts, this feature is meant for in-store mobility. See our top picks for mobile POS systems and food truck POS systems for more portable checkout options.
Looking for something different? See our guide to the best POS systems for small businesses to find a solution that matches your needs.
IT Retail Overview
Age verification tools
Steep learning curve
Inventory includes low-stock alerts and breakdowns by bottles or cases
No email marketing
Scale integration with onsite installation
Reports of software glitches, downtime, and general system functionality issues
Rugged and flexible hardware options
IT Retail Pricing
Starting at $79 per month
EMV, NFC, Gift Cards, and EBT Payments
Full Back-Office Reporting
Wholesale Import Utility
Android App for Inventory
Import Price Changes from Vendors
Centralized Data On-Premise/Cloud Synced
You can also pay to have on-site installation, product importing, geo-replicated data backups, and payment processing evaluations.
You can select your own payment processor or use IT Retail Payments (its payment processor is integrated directly into the software). The website does not list prices but says it can offer better rates than its competitors, so contact IT Retail for more information. To get the lowest rates, shop around and get a few quotes from merchant service providers ahead of time and see if IT Retail can match or beat the lowest ones.
IT Retail sells registers, scanners (including scanner scales), PIN pads, self-checkout kiosks, and more. Its tools are designed to work with the software and to be quick, reliable, and ergonomically optimized for cashiers.
The software is also compatible with third-party hardware. Unlike more generic POS systems that run on iPads, IT Retail offers more rugged hardware options designed to last in high-volume businesses like grocery stores.
IT Retail Features
IT Retail offers hardware and software to get your store up and running quickly. Its technical team can assist on-site (may cost extra) or remotely, including coordinating with states on eWIC and other issues if needed. Inventory can be added individually or in bulk, and IT Retail offers on-site or video training for employees.
Checkout and Register
With a neatly organized screen that includes buttons and pop-up menus, as well as a search bar, IT Retail makes it easy for cashiers to sign in, run transactions, handle loyalty programs or layaway/tabs, and even put a transaction on hold so they can ring up a different customer. The POS system is designed to accommodate the fast pace of a busy grocery store. Other functions include:
- EMV, NFC, gift cards, eWIC, and EBT payments
- Cash, credit, check, and contactless payments
- Offline mode, so you can keep selling even when the internet is down
- Integration with the latest scanner/scales from Zebra and Datalogic
- Price overrides
- Programmable in-store charge limits
- Safe drops
- Product editing or addition on the front end
- Customer displays
- Integration with other apps for coupon optimization and more
The loyalty program is highly customizable, with discount settings that let you offer rewards by product, percentage, and days of the week. You can set up points earned per dollar, as well. The rewards program is easily accessible from the front end. In addition, IT Retail integrates with AppCard, which can learn your customer’s buying habits and deliver marketing messages to increase return visits.
You can add products individually or in bulk on the back-end or add them at the register from the manager dashboard. You can also make batch changes such as to price. The software even has low stock alerts as it tracks inventory count in real time, so cashiers know if they are low on an item. The platform also enables you to generate purchase orders and receive against an order or on the fly.
One of IT Retail’s best inventory features is the mobile scanner app. Employees and managers can use this app to receive stock, perform inventory counts, add and change products on the fly, adjust pricing in batches (for sales), generate and send purchase orders, and compile lists of shelf tags to print.
IT Retail is good for many kinds of retail stores, but it offers tools designed with groceries in mind such as self-checkout kiosks, customer-facing displays, and the ability to switch a lane from self-checkout to cashier-assisted checkouts. Other useful tools include:
- Calculating by weight or quantity
- Product lookup
- Gesture controlled scrolling
- Multiple-scale integration
- Bottle deposit
- WIC considerations
The pandemic has made online grocery shopping more than just a convenience, and stores that can accommodate it see increased sales and customer satisfaction. IT Retail has joined with several online grocery and delivery services to help you process orders.
For example, by using Mercato via IT Retail, you can offer products like specialty, fresh, and branded items. Mercato monitors orders and deliveries and manages payments and refunds. IT Retail also integrates with Local Express, Freshshop, My Cloud, and Instacart.
You can set employee permissions for the back-end or front-end. Employees clock in and out directly from the register, and the software creates timecards and tracks their activities. In the reports section, you can use this data to see your top performers, compare employees against an average, and even identify suspicious activity. It also offers rapid onboarding for multiple employees.
The sales dashboard is optimized for mobile, so you can track your store’s performance at any time. The reports include visual graphs or spreadsheet listings so that you can explore the information in a way that’s best for your needs. You can examine data by stores, departments, and even individual sellers. Get high-level analysis like how price changes affected sales or profits, or drill down to specific transactions by viewing the original receipt. IT Retail’s data downloads directly to Excel or QuickBooks for accounting or deeper analysis.
IT Retail Ease of Use
This company is so dedicated to ensuring a smooth checkout experience for grocery stores that its hiring process includes making new employees work in a grocery store for a day to understand the challenges. It’s built for speed and reliability, so you don’t lose customers because of slow or glitchy systems.
In addition to 24/7 technical support, it offers on-site training during the product rollout, as well as through a library of videos. There’s an emergency number posted on its website—not something we’ve seen for other software companies. Regular support hours are from Monday to Friday, 8 a.m. to 5 p.m.
IT Retail Alternatives
Best for: Low-cost POS that can handle schedules, payroll, and more
Best for: Gas stations, convenience stores
Best for: Ticket sales
Monthly fee from: $0 with payment processing; some features add on
Monthly fee from: $99
Base monthly fee from: $49
If you’re not sure IT Retail POS is right for you, see how it compares with our top POS systems.
What Users Think of IT Retail
I looked at user reviews across multiple sites, and overall, users like the software. While some said it was more than they had wanted to spend on the system, they also noted that it was worth the price. Most praised the ease of use and the grocery store features, although a few mentioned that they had some glitches in the back-end.
Those that loved its customer service said they had developed a strong relationship with them. However, customer service also had the most complaints with those not liking it, explaining that they were slow to respond. One user expressed that they could not find an operating manual.
Here’s how IT Retail scores across popular review sites:
Users Don’t Like
Made by grocers for grocers
Glitchy back end
Support slow to resolve issues
Strong relationship with customer support
If speedy transactions are a priority, IT Retail is worth looking into. Designed for busy grocery stores, its hardware and software is optimized to create the most efficient workflows, whether for cashiers or customers at a self-serve kiosk. Real-world users say that the interface is smooth and easy and generally praise the customer support. Contact IT Retail for a demo today.