Best Touch-screen POS Systems for Small Businesses in 2023
This article is part of a larger series on POS Systems.
A touch-screen point-of-sale (POS) system operates on tablets and handheld devices, typically via an app. The biggest advantage of using a touch-screen or tablet POS is a streamlined interface for faster checkout. Plus, touch-screen devices are more portable than cash registers or hardwired countertop POS systems, allowing for mobile sales capabilities.
The best tablet and touch-screen POS systems are affordable and easy to use and have key business management features like inventory management and sales reporting.
Based on our evaluation of over a dozen options, the best touch-screen POS systems are:
- Square: Best overall and best free touch-screen POS
- Lightspeed: Best touch-screen POS for inventory management
- Shopify: Best touch-screen POS for ecommerce retailers
- Toast: Best touch-screen POS for restaurants
- KORONA: Best for high-risk and ticketed businesses
- Mindbody: Best for gyms, spas, and salons
This list features the expertise of our POS, retail, and restaurant experts Meaghan Brophy, Brigitte Hodge, and Mary King, who have a combined 20+ years of real-world experience using and evaluating POS systems.
Top Touch-screen POS Systems Compared
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Square: Best Overall & Best Free Touch-screen POS System
Pros
- Provides flexible payment options such as contactless and on-the-go mobile sales
- Free ecommerce and online ordering
- Can process card payments while offline
- Flexible hardware options
Cons
- Limited inventory management and basic reporting features
- Payment processing rates are not easily negotiable
- Limited customer support for free users
Square Deciding Factors
- POS software plans:
- Free: $0
- Plus: $60 per month
- Premium: Custom pricing
- Customer service: Free users can access phone, chat, and email support Monday to Friday from 9 a.m. to 9 p.m. Eastern time. Paying users can access support 24/7.
- Processing fees:
- Card-present transactions: 2.6% + 10 cents per transaction
- Ecommerce and invoice transactions: 2.9% + 30 cents per transaction
- Keyed-in and card-on file transactions: 3.5% + 15 cents per transaction
Volume discounts: Available for business processing over $250,000 in credit card sales
Every account comes with a free magstripe card reader.
Square is the ideal touch-screen POS solution for most small businesses, especially since its Free plans include many features for a single location, perfect for a new retailer, food truck, or cafe. Advanced features available in the affordable Plus plans at $60/month are ideal for quick-service restaurants (QSR), larger retailers, and sit-down restaurants.
Square leads our recommended touch-screen POS systems, earning a total score of 4.65 out of 5—the only software that scored perfect marks for touch-screen-specific features. While the lack of additional payment processing options and limited customer support kept Square from gaining a perfect score, its modest payment processing fee—combined with excellent features included in its free version—provides exceptional value, making Square the best touch-screen POS, the best iPad POS, and the best overall POS systems for small businesses.
Learn more in our Square POS review and Square for Restaurants review.
Lightspeed: Best Touch-screen POS for Inventory Management
Pros
- Extensive built-in inventory management features
- Automates purchase orders, receiving and returns
- 14-day free trial
Cons
- Requires use of Lightspeed Payments to get the best subscription pricing
- Only basic CRM and reporting features included in baseline plan
- Restaurant POS can get pricey
Lightspeed Deciding Factors
- Retail software subscription plans:*
- Basic: $69–$139 per month
- Standard: $119–$199 per month
- Advanced: $199–$319 per month
- Restaurant software subscription plans*:
- Essentials: $69–$90
- Plus: $189–$246
- Pro: $399–$519
- Enterprise: Custom-quoted
- Customer service: Phone, live chat, and email support are available 24/7.
- Processing fees:
- Lightspeed Payments: Chip, tap, and swipe payments: 2.6% + 10 cents per transaction; Keyed-in payments: 2.6% + 30 cents per transaction
- Also integrates with Vantiv and Cayan
*Pricing varies whether paid monthly or annually, and with enrollment in Lightspeed Payments.
Lightspeed is our best recommendation for retail businesses with large inventories and those running multiple locations. The system comes with ecommerce features and a free payment terminal with each subscription, but Lightspeed’s inventory management features—for both retailers and restaurants—are what make it stand out from competitors.
It can sort through items with searchable tags, automatically add to your inventory by scanning barcodes, check supplier lists, and draft purchase orders straight from the platform. All these make Lightspeed highly effective in handling thousands of unique SKUs, which also makes it our top choice for POS inventory management. Restaurant users get ingredient-level inventory tracking, suggested orders based on par levels, and one-click reordering.
Based on our evaluation, Lightspeed earned a score of 4.35 out of 5 with outstanding marks for its top-of-the-line inventory management and analytic tools and ease of use. It fell behind Square in terms of pricing, because while the monthly plans are within our pricing threshold, it’s hard to beat the free subscriptions offered by competitors Square and Toast.
Want to learn more about the Lightspeed POS ecosystem? Check out our full Lightspeed POS review and Lightspeed Restaurant review.
Shopify: Best Touch-screen POS for Ecommerce Retailers
Pros
- Includes top-notch ecommerce platform
- Excellent omnichannel selling tools including social channel integrations
- Includes marketing features in its baseline plan
Cons
- Lacks offline card payment processing
- No reporting features in the baseline plan
- Charges a fee for using third-party payment processors
Shopify Deciding Factors
- Shopify POS plans:*
- POS: Free; included in all ecommerce plans.
- POS Pro: $89 per month, per location, or free for enterprise users under the Shopify Plus plan.
- Shopify ecommerce plans: $39 – $399
- Hardware costs: Startup Bundle from $789 (includes an iPad stand, card reader, receipt printer, cash drawer, and a barcode scanner), Retail Bundle from $159, card readers from $29
- Processing fees:
- In-person: 2.4% – 2.7%
- Online: 2.4% + 30 cents – 2.9% + 30 cents
*A Shopify Ecommerce subscription is required to use Shopify POS. So, your monthly price is a combination of your Shopify plan and POS subscription
Shopify is the best POS solution for online retail businesses that want to expand to in-person sales. As one of the world’s leading ecommerce platforms for small businesses, Shopify allows you to create an online store and manage both your online and in-person sales from the same system. This keeps your inventory, sales, and customer data synchronized at all times.
You can use Shopify to sell on Amazon, eBay, Facebook, and Instagram—truly managing all your sales channels from one platform. While each Shopify account comes with a free POS app plan to help you get started, it’s important to note that key POS features—like customer relationship management—can only be accessed by upgrading to a paid plan.
Shopify earned a 4.31 out of 5 in our evaluation, receiving a perfect score for ease of use and top marks for pricing and general features. Shopify’s omnichannel selling tools create the perfect platform for easy business expansion. However, its lack of offline payment processing and need for upgrading to a paid plan to access key touch-screen POS features, such as digital signature capture, prevented Shopify from earning a higher score.
Since our Last Update: Shopify Rate Increase
January 24, 2023 Shopify announced a price increase for its software subscriptions.The new prices are reflected in this article.
Check out our full Shopify POS review for more.
Toast: Best Touch-screen POS for Restaurants
Pros
- Proprietary, industry-grade hardware includes multifunctional handheld tablet
- Offers a pay-as-you-go and $0 upfront cost subscription
- Excellent order and table management tools
- Best-in-class employee management tools
Cons
- Advanced inventory management tools require purchase
- Mandatory purchase of proprietary hardware
- Mandatory remote installation fee for Loyalty and Gift Card add-ons
- Requires a Toast Payments subscription, no payment integrations available
Toast Deciding Factors
- Software subscription plans:*
- Starter Kit: $0
- Point of Sale: $69
- Essentials: $165 per month
- Growth: Custom-quote
- Digital Ordering software (Toast Now) subscription plans: $75–$175 per month
- Installation fee: Optional, starting at $200
- Customer service: Toast offers 24/7 phone, chat, and email support.
- Processing fees:
- Pay-as-you-go plan: 2.99% + 15 cents for both card-present and card-not-present transactions
- Standard paid plan: 2.49% + 15 cents for card-present and 3.5% + 15 cents for card-not-present transactions
Toast takes the lead when it comes to touch-screen POS systems for restaurants. Its top-of-the-line order and table management features are designed to keep servers in constant communication with the kitchen, while handheld terminals ensure that servers are immediately notified whenever orders are ready or if an item is 86ed from the menu.
Also, the touch-screen KDS allows the back-of-house staff to keep track of all orders—whether they come from the dining room or from a third-party delivery app—and send notifications back to the waitstaff. And all hardware is industry-grade and built to withstand the heat of the kitchen.
Toast earned an overall score of 4.10 out of 5 and received top points for ease of use and expert evaluation. However, the additional cost to use simple tools—such as inventory, employee management, loyalty, and gift cards—can make the system quite pricey. Moreover, the proprietary hardware, while great for restaurants that need it, makes the system pricier if you don’t.
Want to learn more about Toast? Check out our full Toast POS review.
KORONA: Best for High-risk or Ticketed Businesses
Pros
- Free trial has no time limit
- Supports high-risk businesses like vape shops
- 24/7 customer support
- Integrates with virtually every payment processor
Cons
- Inventory tools only available at the Advanced level or higher
- No advanced reporting features (custom reports)
- No built-in payment processor
KORONA Deciding Factors
- Software subscription plans*:
- Core: $59
- Advanced: $69
- Plus: $89
- Enterprise: Custom-quoted
* Offers free trial with no time limits
- Processing fees: Depends on your chosen payment processing provider. KORONA is payments agnostic, so you can bring whatever payment processor you like.
KORONA is a highly customizable cloud POS system that regularly appears on our rankings for specialty businesses like bakeries and liquor stores. It is also one of the few cloud POS systems that supports high-risk businesses like vape shops that sell age-restricted products. In addition to those niche businesses, KORONA includes detailed ticket-selling tools, making it an ideal touch-screen POS for event spaces, museums, and amusement parks.
It earned a 3.99 out of 5 on our touch-screen POS ranking, earning high marks for including all sorts of niche features like dynamic inventory tracking, flexible hardware, and centralized multilocation management. Though, KORONA lost some points because many of these tools require higher subscription levels.
Learn more about KORONA’s customizable functions by reading our full KORONA POS review.
Mindbody: Best Touch-screen POS for Gyms, Spas & Salons
Pros
- Branded client booking app
- List your business on the popular Mindbody app
- Unlimited staff logins
- Book rooms, classes, and services
Cons
- Not suited for high-volume inventory or strictly retail settings
- Limited retail POS and inventory management capabilities
- High starting price
Mindbody Deciding Factors:
- Software subscription plans: Custom quoted.
(Previously published rates ranged from $129 for some Starter plans, up to $699 for the Ultimate Plus tier)
- Hardware costs:
- Quote-based; though you may be to use any compatible hardware you own
- Processing fees:
- MindBody Payments 2.75% (discounted rates for businesses processing $25,000+/month)
- Also integrates with TSYS and Elavon
Mindbody is a fantastic tablet POS system for appointment-based businesses with small inventories. It includes a custom-branded app that your customers can use to view your schedule and then book and purchase appointments, rooms, or classes. The software also includes reporting tools, an AI appointment management system, a fully integrated Virtual Wellness platform for virtual appointments and classes, and lead management tools.
It has four different platforms for four different types of businesses including Fitness, Spas, the Integrated Wellness, and Salons.
While Mindbody is a fully loaded option when it comes to appointment scheduling and management tools, it scored 3.81 out of 5 on this guide. Mindbody does have top-notch CRM capabilities, an easy-to-use interface, and great customer reviews. However, it lost points due to its high price point, its primitive retail POS capabilities, and limited inventory management tools.
See more POS recommendations for salons and spas in our guide to the Best Salon Management Software.
How We Evaluated Touch-screen POS Systems
We compared popular software that offers outstanding touch-screen POS solutions based on price and features. The best touch-screen POS systems should provide offline processing, capture digital signatures, and have device compatibility and access to mobile card readers.
We also considered general POS features, such as payment processing flexibility, remote and multilocation features, and the level of inventory and business management tools available in baseline plans. Finally, we considered our retail experts’ opinions based on their personal knowledge of each software.
Click through the tabs below for a more detailed breakdown of our evaluation criteria:
20% of Overall Score
20% of Overall Score
30% of Overall Score
This section measures each POS system’s touch-screen features and weighs them against business requirements. We gave high marks for providers that offer offline transaction processing and the most compatibility with mobile card readers and different touch-screen devices. We also awarded points for features unique to touch-screen systems, such as digital signature capture and the ability to issue customized digital receipts. Finally, we recognized systems that provide unlimited device connections that can help process transactions faster and ring in more sales.
20% of Overall Score
Touch-screen POS systems should be easy to operate. We made sure that we highlight web-based and/or cloud-based solutions so that your data can be synchronized and accessed from every connected device. We also gave extra points for systems that provide round-the-clock support.
10% of Overall Score
Finally, we evaluated each system’s overall performance from a professional standpoint so that readers know how highly we would recommend the software and for what type of business it fits best. We took a detailed look at the quality of both general and industry-specific features, noting standout, as well as any missing, functions. We also weighed the software and hardware options against their cost to determine which system offers a good overall value for its price. I also awarded points based on my personal experience interacting with the software and the company’s customer support.
Meet Our Experts
Mary King With more than 14 years of hospitality experience, Mary has used POS systems in coffee shops, food trucks, full-service restaurants, quick-service restaurants, bars, hotels, coworking spaces, event spaces, and retail stores. She has several years of experience advising bar and restaurant owners, and three-plus years evaluating POS systems. | |
Brigitte Hodge is a retail specialist with several years of retail management experience. Before joining Fit Small Business, Brigitte worked on a variety of point-of-sale systems to run a store in downtown Denver. Brigitte has since been writing as a retail expert, evaluating POS systems and working with them firsthand to learn their ins and outs. | |
Meaghan Brophy has 10-plus years of retail experience, during which she has operated a variety of cash registers and POS systems in different settings and applications. Since working in retail, Meaghan has 7-plus years of experience writing for retailers and 4-plus years of experience evaluating POS systems. |
Bottom Line
While there are a definitive number of business types, each business owner’s approach to growth is unique. The many different types of POS systems in the market are designed to offer a variety of features to match combinations of business concepts, size, objectives, and growth strategies. Whether your primary goal is to manage a vast inventory, handle multichannel sales, boost your loyalty program, or improve the quality of your table service through tableside ordering, a touch-screen POS system will help you get the job done efficiently.
If you aren’t sure yet where you need to be investing your money, the free POS tools offered by Square provide a great jumping-off point. Square offers just about everything a small retail shop or restaurant will need to get started, and it can scale with you. To try Square for free, click the button below.