PayPal Business offers online invoicing and payment processing services for small businesses that process payments online. We compiled PayPal Business reviews from our website and available reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top invoicing software, read our invoicing software buyer’s guide.
PayPal Business Customer Reviews
Overall Experience: Good
Ease-of-Use: Great
Customer Service: Fair
Rates: Great
Summary of PayPal Business Reviews
We scoured reviews online and found that PayPal Business has mixed ratings. Here’s what we found:
What PayPal Business does well:
Users who gave PayPal Business a positive review liked that it was convenient and easy to use.
What PayPal Business does not do well:
Some users who gave PayPal Business a negative review thought that customer service was lacking.
Most Helpful Positive User Review
A positive review from review site, G2 Crowd, liked that PayPal is accepted nearly everywhere. He also liked that he could send his invoices, manage his bills, and manage his subscription clients all in one place.
Most Helpful Negative User Review
PayPal is the cheapest service provider with the cheapest support. There was not any solution (provided by the customer service) for my payments blocked by PayPal.
— Kavita
Other PayPal Business Reviews From Users Around the Web
Here are a few other resources for finding helpful PayPal Business reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average rating as of date article was written: July 4, 2017 | |||
PayPal Business Pricing
Invoicing with PayPal Business is free of charge aside from fixed transaction charges. However, you will have to pay for any upgrades or add-ons. This includes recurring billing for $10 per month, or an upgrade to PayPal Payments Pro for $30 per month.
| Paypal Business | |
|---|---|
| Invoicing | $0/month |
| Fixed Transaction Fees (US) | 2.9% + $0.30 per transaction |
| Multi currency | Yes |
| Fixed Micropayment Fees | 5.0% + $0.30 per transaction (For transactions less than $10) |
| Paypal Payments Pro Upgrade | $30 per month |
| Virtual Terminal Fees | $30 per month |
There are no start-up costs when a client signs up for PayPal Business. Clients only get charged when they get paid, the cost of which is 2.9% + $0.30 per transaction for U.S. Dollar transactions. For a full list of fixed fees per currency, click here.
The free invoicing service includes features such as the ability to save a list of products/services, payment processing, customized invoices, and the ability to process payments in different currencies. Services like recurring billing and advanced fraud protection require purchasing add-ons priced at a monthly fee of $10 (plus $0.05 per transaction for fraud protection.)
Upgrades that will enable the client to further customize their invoices (PayPal Payments Pro), or turn their computer into a credit card terminal (Virtual Terminal), costs $30 per month.
Small Business Invoicing Software Buyer’s Guide
Not sure if PayPal Business is the right invoicing software for your small business? Check out our invoicing software buyer’s guide comparing three top providers.
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Courtni Acosta
PayPal has been the payment manager that has most influenced my business accounting, adding that it has allowed me to make payments constantly and regardless of the amount, to any of my employees, and so I have had much better financial control.
PayPal is very difficult to implement, that is what I do not like at all, it is really complicated to have to associate a credit card and above all, upload personal documents, always make many excuses to reject them.
I agreed to the PayPal purchase because I liked their functions, but I never knew that I would have so much trouble associating a credit card.
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Vigney Tobila
I like Paypal first for its ease of use, and secondly, for its ease to make payments, Paypal is a platform that represents something useful for any company, the payments arrive in a matter of seconds and also allows to pay for different services in a way much more secure.
It is very difficult to win a dispute, sometimes customers end up with money that does not have to be left because Paypal does not handle enough evidence.
I never knew that it was so complicated to associate a credit card with Paypal, the truth is almost impossible.
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Pressure Washing Jeremy Cassell
Taking a higher percentage than most credit card companies, and making sure you can’t touch your portion of the money for 30 days.
The card readers they send never work. When you do a non-secure transaction, they put a 30 day hold on all funds over $500 dollars within a 7 day period. Since their card readers don’t work, you have to enter the card number. I called them thinking they would release the funds since their equipment doesn’t work. They offered to send me another card reader, but said they did not have the ability to push the funds through. They have no way to provide customer service, or they are a bunch of liars. Companies who get too big to even care about their customers need to be brought to heel.
They have zero customer service, and do not care about their customers. It’s all policy, take your money, and “we don’t need you” type of mentality.
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Patricia Huegi
Breaking the law and allowing their good customers of years to be victimized by total fraudulent, scam artist thugs.
Understanding that their policies don’t get to trump the law.
That they would govern and essentially steal $2250 from me!
PayPal has allowed me to be scammed out of $2250! I recently accepted funds through PayPal for the sale of a car and the scam buyer was awarded a chargeback which means PayPal gave the money back!!! The scam buyer now has the car, the title, and the money!! After 8 hours on the phone with worthless PayPal, and 2 months later, their response is sorry, but you are sh** out of luck! The kid now has the car, the money and the title! This was so illegal and will be going to court. Do yourselves a favor and do NOT use PayPal!!!
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Robert Howlett
Put a hold on your money..
Customer service SUCKS!! Your compliance department put a hold on my funds.. No notice was given in advance.. No explanation was provided why.. and trying to get a hold of someone in compliance can only be accomplished by emailing the compliance department.
What a bunch of MORONS!! What gives you the right to hold someones money? I would never refer any of my friends to PayPal for anything.. In fact as a real estate agent, I will express my extreme disappointment across all my social media and through all my professional contacts.
How poor their customer service department is..
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Patricia Huegi
Hear your pain, check out my story above! I too will be shouting my story out onto social media EVERY DAY! I want my story on the 5 o’clock news!! They completely victimized me, broke CT State Law, and stole $2250 from me!!!!!!
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