PayPal Business offers online invoicing and payment processing services for small businesses that process payments online. We compiled PayPal Business reviews from our website and available reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
Want to know the top invoicing software for small business? Read our PayPal Business alternatives guide.
Summary of PayPal Business Reviews
We scoured reviews online and found that PayPal Business has mixed ratings. Here’s what we found:
What PayPal Business does well:
Users who gave PayPal Business a positive review liked that it was convenient and easy to use.
What PayPal Business does not do well:
Some users who gave PayPal Business a negative review thought that customer service was lacking.
Most Helpful Positive User Review
A positive review from review site, G2 Crowd, liked that PayPal is accepted nearly everywhere. He also liked that he could send his invoices, manage his bills, and manage his subscription clients all in one place.
Most Helpful Negative User Review
PayPal is the cheapest service provider with the cheapest support. There was not any solution (provided by the customer service) for my payments blocked by PayPal.
— Kavita
Other PayPal Business Reviews From Users Around the Web
Here are a few other resources for finding helpful PayPal Business reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average rating as of date article was written: July 4, 2017 | |||
PayPal Business Pricing
Invoicing with PayPal Business is free of charge aside from fixed transaction charges. However, you will have to pay for any upgrades or add-ons. This includes recurring billing for $10 per month, or an upgrade to PayPal Payments Pro for $30 per month.
| Paypal Business | |
|---|---|
| Invoicing | $0/month |
| Fixed Transaction Fees (US) | 2.9% + $0.30 per transaction |
| Multi currency | Yes |
| Fixed Micropayment Fees | 5.0% + $0.30 per transaction (For transactions less than $10) |
| Paypal Payments Pro Upgrade | $30 per month |
| Virtual Terminal Fees | $30 per month |
There are no start-up costs when a client signs up for PayPal Business. Clients only get charged when they get paid, the cost of which is 2.9% + $0.30 per transaction for U.S. Dollar transactions. For a full list of fixed fees per currency, click here.
The free invoicing service includes features such as the ability to save a list of products/services, payment processing, customized invoices, and the ability to process payments in different currencies. Services like recurring billing and advanced fraud protection require purchasing add-ons priced at a monthly fee of $10 (plus $0.05 per transaction for fraud protection.)
Upgrades that will enable the client to further customize their invoices (PayPal Payments Pro), or turn their computer into a credit card terminal (Virtual Terminal), costs $30 per month.
Small Business Invoicing Software Buyer’s Guide
Not sure if PayPal Business is the right invoicing software for your small business? Check out our invoicing software buyer’s guide comparing three top providers.
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Aniuska Lopez
PayPal Business is a platform with which you can make various payments without the need to link any type of credit card and make payments simply by modifying the work environment and go through the verification steps. PayPal Business provides fast payments, do not delay at all in completing transactions.
I have never had problems with PayPal Business, on the contrary, I am satisfied with the payments that I have been able to complete and the people that I have been able to pay simultaneously.
The payments made by PayPal in a matter of seconds are very fast, no platform compares with this operation.
Fabiana Agustina Zamora Rebolledo
Clean and intuitive design for the website and applications. Requesting or sending money is a matter of seconds. Payments are generally received and added to the current balance in no more than one hour, and are immediately available.
Some parts of the online interface are not as good and modern as the main pages. Buyer protection is possibly too strong, which causes some suppliers to risk being scammed by dishonest customers.
Nothing really! I stopped using them because my CRM now has integrated payment processing, but I keep my Paypal account to make backup copies in case I ever need it.
Kemil Hassan Fakher
It is a fantastic application, with this “Virtual Bank” the legal client can easily manage their balances and outstanding accounts, as well as having an easy-to-use interface and an attractive design to the client, as well as having an almost transfer speed instant, also has a completely reliable protection and security.
The problem begins, in the security of accounts protocol, since, sometimes when receiving a transfer, the system itself takes it as a suspicious activity, not to say improper, which causes the acquired bank balance to be returned to the issuer of such balance, as also, the balance may be blocked and inactive for a certain period of time.
We find a wonderfully entrepreneurial app for anyone who wants to get their own business, even if it has some aforementioned faults, you can not expect less than an application so effective when managing bank balance.
Faith Cherono Kiprotich
Payment Dispute Handling Mobile Payments Secure Payment for E-commerce
API functionality setup is tricky without a developer Integration with additional sources for enhanced marketing capabilities
Nothing.
Jefferson Miguel Ramirez Vera
As we were already familiar with the Paypal service it has been made easy for us to use it and what we liked the most is that we can link several shopping carts to the account.
The rates are very high, for each transaction we have made, regardless of the amount, whether large or small, we have charged a fairly high rate.
We have been presented with cases where several clients have refused to pay through this platform since their accounts have been suspended, we were unaware of this situation before starting to use the application.