Salesforce is a customizable CRM software that enables businesses of any size to manage all aspects of customer relations. Its features include task management, email marketing, lead management, marketing automation, and more. In this article, we cover Salesforce reviews and pricing.
Salesforce has four plans ranging in price from $25 to $300 per user. The Lightning Essentials includes basic CRM features, contact and account list management, and tracking. The higher tiered plans allow businesses to input more details into their accounts and contacts list, allowing this information to be used later on for analytics. The more advanced your plan is, the more marketing features are available to you, such as marketing campaigns and sales team collaboration.
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Top CRM Companies 2019
B2B businesses needing a customizable, robust, and competitively-priced CRM with built-in phone
Robust CRM featuring agent workspaces with 360-degree customer views and detailed case management
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Summary of Positive Salesforce Reviews
Users who gave Salesforce a positive review said that the software can be customized to fit their needs. Others also appreciate that it integrates with many software and services.
“Salesforce is the most prominent CRM on the market and has integrated with other platforms that I use, which makes a more seamless experience.”
– Christian Banach
Summary of Negative Salesforce Reviews
Users who gave Salesforce a negative review said that it can be difficult to learn at the beginning because of its many features. Some also complained that it has many paid add-ons that might not favor small businesses that are working on a limited budget.
“I would say that a business would have to have enough revenue to make SFDC make sense. There are options like HubSpot, which offer a free CRM. Some CRMs are more focused on specific types of businesses. One of the biggest strengths of Salesforce is its ability to scale from SMB to an enterprise. For a very small business or mom and pop store, I don’t think SFDC would be necessary.”
– Rajat Sharma
Top CRM Software Pick From Fit Small Business
10 Best CRMs for Small Business 2019: CRM software helps your sales team stay organized so they can better focus their efforts and close more deals. In this guide, we compared the best CRM software in terms of deal and opportunity management, workflow automation, price, and other considerations.
Check out the list below of some of Salesforce’s features:
- Lead generation
- Customer and sales management
- Real-time sales insights
- Collaboration and productivity tools
- Cross-sell and upsell tools
- Email management
- Custom dashboards and reports
- And more
Ask The Community Ask the Experts
Do users of the Salesforce classic version need to switch to the new Lightning version?
Classic users are highly encouraged to switch to the Lightning version in order to enjoy all of the improved features of the software. You may contact its tech support team for assistance during the transition.
Here is a list of some of Salesforce’s popular integrations: