Free customer relationship management (CRM) software gives businesses a no-cost solution to store contacts, manage leads, track deals, and deploy marketing campaigns. By utilizing free-forever CRM plans, teams can help optimize their sales operation without risking any sunk cost or breaking the bank. Based on the features, user capacity, and data storage available on the freemium plans, we’ve determined the best free CRM for small businesses:
- Best CRM software for free and robust features: HubSpot CRM
- Excellent free telephone system: Freshsales
- Best CRM with free RevOps management tools: EngageBay
- Most customizable free app: ClickUp
- Best free operational CRM: Zoho CRM
- Great option with free project management: Bitrix24
- Solid easy-to-operate CRM: Capsule CRM
- Best free Google CRM for small business: Streak CRM
Grow your sales operation with top-tier CRM features from Freshsales | ||
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Grow your sales operation with top-tier CRM features from Freshsales |
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Best Free CRM Software Compared
Provider | Starting Monthly Price Per User* | Max # Users on Free Plan | Our CRM Rating Out of 5 |
|---|---|---|---|
 | Unlimited | 4.85 | |
| $15 | Three | 4.85 |
 | $13.79 | 15 | 4.66 |
 | $7 | Unlimited | 4.54 |
 | $14 | Three | 4.53 |
 | $49 (up to five users) | Unlimited | 4.51 |
 | $18 | Two | 4.47 |
 | $15 | One | 4.38 |
*Based on annual billing on a per user, per month basis. Monthly billing is also available for slightly higher rates. | |||
HubSpot CRM: Best for Advanced Free Features
Pros
- Free plan has unique capabilities like automated email marketing, blog hosting, service ticketing, and a stored product library
- Solid capacity on the free-forever plan that includes 1 million contact and company records plus unlimited users
- Highly intuitive interface and features; great for new users who want a system with a minimal learning curve
Cons
- Paid plans get expensive once you upgrade
- Lacks useful free tools such as project management and telephonic features
- Users can only store up to five email templates and five documents on the Free plan
- You want the most advanced free CRM option: HubSpot CRM offers the most robust free tools of any product. The CRM Suite, which is available for free, includes the Sales, Marketing, Service, and Content Management Hubs in one bundle. Users get access to basic features, like contact management, quote generation, and third-party integrations. It also offers unique capabilities, such as mass email marketing, blog management, service ticketing, campaign automation, and appointment scheduling.
- You need solid data capacity in your free CRM software: In addition to free but robust CRM features, HubSpot includes a relatively large data capacity for its product. For instance, unlimited users can access the CRM, send up to 2,000 monthly marketing emails, and track up to 100 unique products or services you’re selling. There’s also no difference in CRM storage between the free and paid plans—letting you manage up to 1 million company and contact records.
- You need a free telephone system: Businesses who need free CRM systems while doing most of their sales and support over the phone should look elsewhere. HubSpot’s telephonic capabilities are not available until the Starter plan for $20 per month.
- Alternative: Freshsales is the best CRM that’s free which includes a built-in phone system to place, receive, and track calls from one platform.
- You want a more cost-scalable option: HubSpot is not an ideal option for teams ready to upgrade from a freemium plan to a paid subscription. The CRM costs quickly go up to $20 per month, then an expensive $1,600 per month for the all-in-one bundle.
- Alternative: There are many other free customer management software systems that also offer scalability. Freshsales is great for free communication and outreach tools, while ClickUp is a solid customizable CRM system. We also like EngageBay if you need all-in-one sales, marketing, and service tools.
Key Free Features
- Unlimited users
- Contact and company management for up to 1 million records with activity tracking
- Access to the app marketplace for third-party integrations
- Mobile CRM app
- Deal tracking on up to one sales pipeline
- Custom quote generation
- Documents storage and sharing
- Products library
- Dashboard and reporting tools
- Built-in appointment scheduling
- Email integrations for direct and mass email marketing, email templates, and automated message deployment
- Blog hosting with basic search engine optimization (SEO) suggestions
- Website live chat communications, landing page design tools, custom web forms, and prospecting tools that provide analytics on companies visiting your website
- Customer service ticketing for one pipeline
What You Get When You Upgrade to the Paid Plans*
*Pricing is based on annual billing on a per-month breakdown. Monthly billing is available for a higher cost. Each plan offers a 14-day free trial. Pricing reflects info available at the time of publishing. While we update pricing information regularly, we encourage our readers to check current pricing here.
**Pricing uses the monthly CRM Suite costs for individuals and small teams. The provider also offers Enterprise-level products for larger teams for a higher cost. The CRM Suite includes sales, marketing, customer service, CMS, and operations software in one product. Individual modules can be purchased for lower prices.
HubSpot free dashboard home page (Source: HubSpot)
Our Expert Opinion
Once again, HubSpot proves itself as a top player in the CRM field. The free plan doesn’t only offer unlimited users plenty of data storage, but a range of functionality that other free products cannot offer. The blog hosting, service ticketing, and email marketing with campaign automation features, for example, are capabilities that typically require a paid add-on or higher-tiered plan. Users can even integrate with third-party applications and schedule client meetings for free.
Freshsales: Best Free Built-in Telephone
Pros
- Free plan includes a built-in phone, live chat engagement, and a premade chatbot that auto-answers web visitor questions
- Robust free mobile CRM with Google maps integration and the ability to book Uber rides from the app
- Great for overseeing accounts; includes record storage plus activity tracking, custom fields, and appointment scheduling
Cons
- Only three users are allowed for the free plan
- Email integration to sync email data and use Gmail or Outlook from the CRM requires paid plans
- Teams can’t store a product catalog or tag records on the Free plan
- You need a phone system for sales and client management: Freshsales is unique in that it not only offers a built-in phone to manage calls from the CRM system, but does so on the free-forever plan. This allows teams to place, receive, and track calls all in the same system they’re storing their lead and account records.
- You want a solid mobile CRM for free: Another standout attribute of Freshsales was the mobile CRM app. Available for free, teams can access their phone system to place and receive calls while on the go. Additionally, it comes with other features, like interaction with Google Maps for directions to client and lead sites and the ability to book an Uber from the app.
- You have more than three users: One limitation of Freshsales is that its Free plan only allows up to three users—not ideal if you have a larger sales team and need no-cost tools.
- Alternative: HubSpot CRM, Bitrix24, and ClickUp are excellent alternatives that allow unlimited users on their free-forever plans.
- You want email communications included for free: While Freshsales includes live chat and telephone communications for free, email integrations with Gmail and Outlook require paid plans that start at $15 per user monthly.
- Alternative: HubSpot CRM and EngageBay each offer freemium plans with email capabilities.
Key Free Features
- Up to three users
- Contact, deal, and account management software with Kanban record view, contact lifecycle tracking, and activity timelines
- Task management with note-taking in CRM records
- Built-in telephone system
- Appointment scheduling
- Custom data fields
- Stored email templates
- Mobile CRM with voice notes, Google Maps integration, and the ability to book an Uber from the app
- Live chat widget on the website to engage visitors
- Artificial intelligence (AI) chatbots on the website with pre-built conversations to answer common questions
What You Get When You Upgrade to the Paid Plans*
*Pricing is based on annual billing on a per-user monthly breakdown. Monthly billing is available for a higher cost. Freshsales offers a 21-day free trial and optional paid add-ons for additional workflow automations and phone credits starting at $5. Pricing reflects pricing info available at the time of publishing. While we update pricing information regularly, we encourage our readers to check current pricing here.
Freshsales built-in phone dialer (Source: Freshsales)
Our Expert Opinion
Freshsales is a great free customer database software for small businesses to manage accounts, leads, and sales deals. Its most notable capability, which pairs well with the account management module and outreach tools, is the built-in phone system. This no-cost feature enables sales teams to place calls from a dialer or contact record, receive incoming calls from clients, log conversations, and track calling activity, all for free.
EngageBay: Best Free RevOps CRM
Pros
- All-in-one revenue operations (RevOps) CRM with sales, marketing, and service tools
- Solid range of free engagement capabilities like email, live chat, and video marketing tools
- Unique free features available such as lead scoring, service ticketing, and appointment scheduling
Cons
- Only 250 contact and company records allowed for free
- Telephonic capabilities not included on Free plan
- Poor usability ratings; users find there’s a steep learning curve required
- You are a RevOps team: EngageBay is the best free small business CRM for those operating under a RevOps structure—an up-and-coming team foundation that puts sales, marketing, and service functions under one umbrella. As an all-in-one CRM, it provides lead and deal management, task tracking, communications, marketing campaigns, and service ticketing features, all on a single platform for no cost.
- You need free lead scoring: Lead qualification through scoring allows you to score contacts based on customer profile fit and prior engagement. Using this CRM feature lets sales reps better prioritize their time to opportunities most likely to close. While most CRM providers have this capability as an advanced feature under a high-tiered plan, EngageBay is unique and includes it on its free-forever plan.
- You need more data capacity on your Free plan: While it offers a wide range of features and modules, the EngageBay Free plan is limited on the data capacity side. Users can only store up to 250 contacts or companies and send up to 1,000 emails from the platform.
- Alternative: HubSpot CRM allows you to store up to 1 million CRM records and send up to 2,000 monthly emails for free.
- You want a more intuitive online CRM software: One key issue with EngageBay is product usability. Users find the system tough to navigate, and a decent learning curve is required before getting comfortable with the built-in tools.
- Alternative: Capsule CRM is our favorite freemium CRM in terms of product ease of use.
Key Free Features
- Up to 15 users
- 250 stored contacts and companies
- 360-degree view of CRM records with tagging
- Predictive lead scoring
- Custom website popups and web forms
- Email integration for up to 1,000 branded emails, plus email templates storage and up to two automated email sequences
- Live chat communications
- Video marketing
- Social suite for monitoring social media feeds
- Deal tracking
- Appointment scheduling
- Task management
- Service ticketing with up to two ticket views
What You Get When You Upgrade to the Paid Plans*
*Pricing based on annual billing on a per user, per month breakdown. Monthly billing is also available for a higher cost, and biennial billing is available for a lower cost. Pricing reflects pricing info available at the time of publishing. While we update pricing information regularly, we encourage our readers to check current pricing here.
EngageBay lead scoring criteria settings (Source: EngageBay)
Our Expert Opinion
EngageBay is a strong contender for best CRM for small businesses that offers a complete free arsenal of sales, marketing, and service management features. RevOps teams, in particular, can get plenty of value from its all-in-one functionality. It offers the basics—contact and deal management, email campaign deployment, and task management—as well as more unique tools, like appointment scheduling, video marketing, lead scoring, and service ticketing.
ClickUp: Best for Free Customization
Pros
- Free plan comes with unlimited users and no limit on stored records or tasks
- A complete work management system; teams can customize it to meet any unique sales operation or other business function
- Email capabilities and workflow automation are available for free
Cons
- Not built as a traditional CRM system; users must design their boards from scratch or by using templates
- Dashboard reporting for sales activity or performance requires paid plans
- Outreach channels limited to just email; users can’t place calls or engage visitors via live chat from the CRM
- You need a highly-tailorable CRM: ClickUp brands itself as the “one app to replace them all” because it’s a complete work management system. Teams can use it to oversee projects, operations, tasks, and data storage for anything they wish as long as they tailor their workspaces accordingly. You can design all data fields, pipelines and processes, automations, and views to meet your specific sales operation at no cost.
- You want plenty of data capacity on your free plan: Another good attribute of ClickUp is the capacity available for its free plan. Unlimited users get access to the custom modules for which they can store for which they can store an unlimited number of data records. These can be individual tasks, activities for a project, or CRM data, such as leads, deals, contacts, or accounts.
- You prefer a traditional CRM for small businesses that’s free: While the range of system customization is robust, some teams may prefer a traditional no-cost CRM that has sales modules already built for the users.
- Alternative: HubSpot CRM and Freshsales are each popular products that take the two top spots as best free CRM software.
- You want to use dashboard reports for free: System dashboards allow sales managers to get real-time snapshot reports on activity, performance, and other sales metrics. Unfortunately, ClickUp requires a paid plan to get access to dashboard tools.
- Alternative: HubSpot CRM, Freshsales, and Capsule CRM come with free sales dashboarding capabilities.
Key Free Features
- Unlimited users
- Up to five tailorable workspaces to manage workflows, store data records, manage tasks, and collaborate on activity for any business area
- Unlimited records and tasks storage
- Pre-built templates available to create workspaces for CRM or other project needs
- Custom data fields in workspaces and data records
- List, board, table, and calendar views, plus up to 100 sessions for Gantt, timeline, workload, and map views
- Built-in whiteboard collaboration on workspaces with in-app video recording
- 100 automated workflows per month
- Task management with checklists, time-tracking, and user task assignment
- Relationship linking, tagging, and priority-setting on data records
- Integration with Zapier
- Use Gmail and Outlook email on the platform
What You Get When You Upgrade to the Paid Plans*
*Pricing is based on annual billing on a per-user monthly breakdown. Monthly billing is available for a higher cost. ClickUp comes with a 14-day free trial. Pricing reflects pricing info available at the time of publishing. While we update pricing information regularly, we encourage our readers to check current pricing here.
ClickUp workspace kanban view (Source: ClickUp)
Our Expert Opinion
ClickUp combines freemium, cost scalability, and complete tailorability into one product. We like the notable free features included, such as workflow automation, email access, and unlimited user and data capacity. That said, however, nothing beats ClickUp’s wide range of customization. Any business can get value from the platform simply by creating workspaces, fields, and process pipelines accordingly.
Zoho CRM: Best for Sales Operations Management
Pros
- Highly scalable and cost-friendly paid plans for once you need to upgrade
- Workflow automation, task tracking, and documents storage tools available for free
- Includes specific modules for lead and account management
Cons
- Poor product usability ratings; steep learning curve required
- Only three users can free access
- Email and telephone communications require paid plans
- You want to optimize sales operations for free: Operational CRMs focus on tools that help keep a sales team better organized and efficient. The Zoho free CRM plan offers the most operational capabilities of any CRM. Most notably, the no-cost workflow automation will send users reminders and create or update tasks based on activity. Users can also store documents in the CRM or within records and manage tasks.
- You need a scalable product: Zoho CRM is free and cost-friendly. The first paid upgrade starts at just $14 per user, monthly and maxes out at $52 per user, monthly for the highest tier Ultimate plan. Businesses growing quickly and needing to scale their features and data capacity accordingly can get a smooth upgrade process with Zoho.
- You have a larger sales team: Since it only allows three users on the Free plan, larger teams who need a no-cost CRM will need to look elsewhere.
- Alternative: HubSpot CRM, Bitrix24, and ClickUp are the top picks for user capacity—each allowing unlimited free users.
- You want free telephonic features: While Zoho CRM comes with integration options for Voice over Internet Protocol (VoIP) providers to phone access in the CRM, users cannot connect until the paid plans.
- Alternative: Freshsales is the best CRM alternative that comes with a free built-in telephone system.
Key Free Features
- Access for three users
- Lead, account, and contact management with activity tracking
- Documents storage in the CRM and within individual records
- Deal tracking for up to one sales pipeline
- Task tracking with reminders
- Web forms to collect data and create lead or contact records
- Custom email templates
- Workflow automation
- Standard CRM reporting
- Native integrations with Zoho Projects, Desk, Survey, Analytics, and Forms
What You Get When You Upgrade to the Paid Plans*
*Pricing is based on annual billing on a per-user monthly breakdown. Monthly billing is available for a higher cost. Zoho CRM comes with a 15-day free trial for the paid plans. Pricing reflects pricing info available at the time of publishing. While we update pricing information regularly, we encourage our readers to check current pricing here.
Zoho CRM workflow automation (Source: Zoho)
Our Expert Opinion
The free Zoho CRM is a dream selection for operations managers and sales enablement specialists on a tight budget. It’s already a standout pick, including free workflow automation for basic functions like task management and user notifications. Additionally, users can get access to all their essential files in the CRM and within individual lead, account, contact, and deal records.
Bitrix24: Best for Project Management Tools
Pros
- Unlimited user, contact, and deal capacity on Free plan
- Free project management tools to oversee client deliverables or internal projects
- Unique features such as inventory management, e-signatures, and data duplicate management available for free
Cons
- High learning curve required for new users to get comfortable with the interface and features
- Not a cost-scalable CRM; plans get expensive quickly after you upgrade
- Email capabilities require paid plans
- You are a project-based business: Bitrix24 takes charge in the CRM market by not just offering project management tools, but offering them for free. This module is excellent for any business, including content creators, trade contractors, or business consultants who want to oversee project-based client deliverables. Users can track their projects in the same system they’re monitoring their deals and leads.
- You send a lot of proposals: One of the newer features available in this CRM is the Bitrix24.Sign tool. Included on the Free plan, users can easily create documents, like sales proposals, distribute them from the CRM to a client or lead, and obtain digital signatures. Most CRMs usually require a top-level paid tier before offering this capability.
- You need an intuitive CRM: While Bitrix24 has a solid range of features on its Free plan, it does poorly in terms of ease of use. Many new users find the interface clunky and tough to navigate, while the features require a decent learning curve.
- Alternative: Capsule CRM is our top free pick for the ease of use category—offering a clean and modern interface and intuitive CRM tools.
- You want free email features: Having email access in your CRM is helpful as you can send, receive, and track email communications in the same system you store your contact records. Unfortunately, Bitrix24 does not integrate with Gmail or Outlook apps until the Basic plan for $49 per month.
- Alternative: HubSpot CRM and ClickUp are great alternatives with free email access in the CRM.
Key Free Features
- Unlimited user capacity
- Unlimited contacts and deals with timeline activity tracking
- One sales pipeline
- Google Maps address and location tracking in CRM records
- Custom data fields
- Bitrix24.Sign tool for creating, sending, and getting signatures on documents
- Automated duplicate detection and merge
- Inventory management
- Live chat engagement with website visitors
- Shared team calendar
- Project management
- Products catalog
- Client profile storage with activity planning and task reminders
What You Get When You Upgrade to the Paid Plans*
*Pricing is based on annual billing on a per-month breakdown. Monthly billing is available for a higher cost. Bitrix24 offers a 30-day free trial on paid plans. Pricing reflects pricing info available at the time of publishing. While we update pricing information regularly, we encourage our readers to check current pricing here.
Bitrix24 project management module (Source: Bitrix24)
Our Expert Opinion
Bitrix24 is a highly specialized free option in terms of some of its unique capabilities. Inventory management and e-signature tools, for example, are not typically found in a freemium CRM plan—but these are available with this platform. Even more notable, it has excellent project management features to track key milestones, organize tasks, monitor progress, and collaborate with team members at no cost.
Capsule CRM: Best for Ease of Use
Pros
- System uses a modern interface with easy-to-use CRM features
- Includes project management on Free plan
- Features like data enrichment of profiles, email access, and artificial intelligence (AI) for drafting emails included for free
Cons
- Most third-party integrations require paid plans
- Email template storage not available for free
- Barebones Free plan only allows 250 contacts and two users
- You need a free and intuitive CRM system: Capsule CRM has a modern interface with a simple color scheme, minimal page buttons, and clear menu options that make it easy to navigate. Users also find the platform extremely easy to learn for operating the data management, deal tracking, and communications features. Ultimately, this product provides an excellent user experience, regardless of CRM or technical knowledge.
- You want solid no-cost lead management features: One noticeable aspect of the free Capsule CRM plan is the unique lead management features available. For example, automated profile enrichment, which uses social media data to keep up-to-date contact records, is included for free. Teams can also create lead lists based on profile or activity attributes, nurture leads via email, and track deal progress with them all at no cost.
- You need broader capacity on your free plan: Capsule CRM arguably has the most barebones free plan in terms of capacity. Only two users can access the platform, and you’re limited to just 250 stored contact records.
- Alternative: HubSpot CRM and Bitrix24 are the best options for free user and data capacity, as each offers unlimited user access. Also, HubSpot provides 1 million stored records for free, while Bitrix24 users get unlimited record storage.
- You want to leverage email templates at no cost: While Capsule CRM provides email integrations on its Free plan to send, receive, and track communications, users cannot store email templates for quick plug-and-play engagement until a paid plan.
- Alternative: HubSpot CRM and EngageBay offer stored templates in addition to email access on their free plans.
Key Free Features
- Two free users
- 250 stored contacts with history tracking and record tagging
- Gmail and Outlook sync to send, receive, and track emails from the CRM
- Contact enrichment through social profiles
- Custom lead and contact lists
- Zapier integration for 1,000+ dataflow automations between apps
- Opportunity management with custom sales milestones, reasons lost tracking, and alerts for deals losing traction
- Mobile CRM
- Built-in task and project management with event sync to calendar
- Up to 10 artificial intelligence (AI) content assists for help auto-writing emails
What You Get When You Upgrade to the Paid Plans*
*Pricing is based on annual billing on a per user monthly breakdown. Monthly billing is available for a higher cost. The paid plans offer a 14-day free trial. Pricing reflects pricing info available at the time of publishing. While we update pricing information regularly, we encourage our readers to check current pricing here.
Capsule CRM home page (Source: Capsule)
Our Expert Opinion
Capsule CRM comes with a lot of value in terms of capabilities and user experience. While the built-in project management and solid lead tracking tools are standout free features, we can’t ignore just how easy the platform is to operate. Our evaluation and user reviews make it clear that Capsule provides the most intuitive free option to those new to using a CRM system.
Streak: Best for Google Users
Pros
- Complete integration with Google Workspace, plus unique feature that lets you use the CRM in Gmail
- Solid free plan that includes unlimited contact storage, Gmail access, and mass email campaign features
- System is customizable for users to track any business processes or pipeline they wish
Cons
- Only one user is allowed on Free plan
- No workflow automation is available until Pro+ plan
- Not ideal for teams; multiple users can’t get access until the Pro plan which gets expensive
- You are a Google user: Streak is considered a Google CRM because it integrates with all the major apps like Calendar, Drive, Sheets, and Chat to keep CRM data synchronized between systems. More importantly, it is built for access within Gmail so users can find records, track pipelines, and monitor sales tasks, all without leaving their email interface.
- You are a solopreneur: Streak has a decent data capacity and set of features on its Free plan, which is designed for individuals to manage sales, projects, and any other business process they wish. Solo-operated businesses, especially those using other Google apps, can leverage it to store unlimited contacts, track items associated with a deal or project pipeline, and manage mass marketing campaigns.
- You have multiple team members: The Streak free plan is only useful for solopreneurs. Those with multiple team members have to wait until the Pro plan for $49 per user, monthly before they can get multi-user access and collaborate on sales activities.
- You need free workflow automation: Workflow automation in your CRM is a huge time-saver that will auto-create or edit records, assign user tasks, and deploy email communication based on triggers like deal stage changes or time intervals. Unfortunately, Streak does not offer any free automation capabilities.
Key Free Features
- Access for one user
- Custom pipelines to manage business processes such as sales deals, hiring flows, or projects
- Up to 500 pipeline items or records with the ability to link items to each other
- Connection to Gmail to use the CRM within the Gmail interface and get email tracking on opens and reads
- Stored email templates
- 50 automated mass emails per day with mail merge to auto-insert contact data into email templates for personalization
- Unlimited contacts storage with file attachments
- Google Workspace integration with Gmail, Calendar, Sheets, Chat, and Drive apps
- Mobile CRM
- Tasks and reminders
- Custom data fields
What You Get When You Upgrade to the Paid Plans*
*Pricing based on annual billing on a per user, per month breakdown. Monthly billing is also available for a higher cost. Pricing reflects pricing info available at the time of publishing. While we update pricing information regularly, we encourage our readers to check current pricing here.
Streak CRM in Gmail (Source: Streak)
Our Expert Opinion
Streak combines as the best free option for solopreneurs who run their business with Google apps. The embedded CRM works directly in Gmail for users to store all their data and manage their workflows from their email inboxes. The system is highly customizable for sales, projects, marketing, and other business activities while offering no-cost access to an email system to design, deploy, and track email campaigns.
How We Evaluated the Best Free CRM Software
To determine the best free CRM for small businesses, we only considered products that offered free-forever plans to their users—excluding those that only had free trials. We then evaluated features, such as third-party integrations and system customization, as well as user capacity, and data storage available on the freemium plans. Finally, we looked at the user experience of each system in terms of customer service availability and product ease of use.
The tabs below offer insight into our evaluation process of the best freemium CRM options:
30% of Overall Score
25% of Overall Score
In addition to having the basics, we looked at each free plan in terms of advanced CRM capabilities. Contact management for a large supply of data records, for instance, was a key separator in our evaluation. We also considered other features like email marketing, deal tracking, and sales automation that we’d like to see available for free.
15% of Overall Score
While it’s assumed each product has a free-forever plan, we still wanted the provider to offer low-cost and scalable paid plans for when users want to upgrade. This criteria examined the affordability of the paid CRM subscriptions and whether there were flexible billing options that let users save by subscribing annually.
15% of Overall Score
15% of Overall Score
In addition to first-hand experience with these CRM products, we supplemented our evaluation with real user reviews found online. We looked at how they felt about the features and value in terms of return on investment (ROI), as well as product usability and how intuitive the interface and modules were to operate.
Frequently Asked Questions (FAQs)
Yes, many CRM providers offer their users a free-forever plan in addition to a temporary free trial of paid plans. This gives them basic CRM tools in a risk-free environment. Some of the most notable free options include HubSpot, Zoho CRM, Freshsales, and Bitrix24.
Yes and no. While Google does not offer a native CRM app, there are CRMs like Streak, that are built specifically for Google teams as they can integrate with all the Google Workspace apps and have a similar interface feel. Streak CRM has a free plan for solo users that comes with all the Google integrations, plus lets you access the system directly from Gmail.
The best free option will vary based on your team size and feature preferences. For example, HubSpot is a great option if you want free, robust marketing and customer service tools within your sales CRM. Bitrix24 is another good option for unlimited contact and company storage and project management features. Finally, Freshsales is solid if you want to deploy outreach campaigns on various channels, like phone, email, and chat, at no cost.
Bottom Line
Free CRM software allows small businesses to oversee sales activities, track leads and deals, and engage customers at no cost. The best free option will depend on factors like the number of users you have, data capacity needs, feature requirements, and prior experience operating a CRM. For instance, while HubSpot CRM has the most robust feature set on its freemium option, Bitrix24 provides specialty project management capabilities.
