Customer relationship management (CRM) tools and content management systems (CMS) are two types of software used for sales and marketing. CRMs help manage contacts and sales opportunities while CMS software is used to create and publish content on a website. Businesses use each for different aspects of marketing their business and selling products and services….
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Insightly and HubSpot are customer relationship (CRM) software with free and paid upgrades. Both include contact management, sales pipelines, and email integration, among other features. However, HubSpot CRM is more ideal for startups wanting a basic free CRM with unlimited users while Insightly is a better fit for businesses wanting combined contact and project management….
Voice-over-Internet-Protocol (VoIP) technology makes calls using an internet connection instead of a regular phone. Advantages of VoIP systems include robust calling features, greater scalability and portability, and potentially significant cost savings. However, there are disadvantages when using a VoIP system, such as power and internet dependency, sometimes resulting in inconsistent call quality. Companies find that…
Free sales tools like CRMs and browser plugins streamline different aspects of the sales process and help salespeople improve their productivity without breaking the budget. We looked at dozens of options and chose this list of free sales tools based on how they make work easier for sales reps and help them win more deals….
A VoIP phone service is only as good as the network supporting it. VoIP tests like speed, latency, and packet loss tests help you better understand your network performance, which plays a critical role in service reliability and call quality. These tests can also help you determine which VoIP service is best for your business….
Services that offer business leads range from buying segmented lists of email contacts to advanced tools that identify prospects based on social media profiles, saving both prospecting time and effort. We looked at dozens of sources for leads and narrowed it down to the six best, based on reliability, price, and search and segmenting capabilities….
Jive and RingCentral are Voice over Internet Protocol (VoIP) business phone systems with features like unlimited calling, faxing, and voicemail. Jive pricing starts at $19.95 and is best for businesses wanting an affordable phone service with solid features. RingCentral pricing starts at $29.99 and is right for larger companies wanting robust collaboration tools. When to…
The customer relationship management (CRM) process represents the series of activities that businesses use to organize and engage with current customers, nurture new prospects, and pursue sales opportunities. All businesses typically have some form of a CRM process, and when creating your own, it’s important to implement five key components to effectively manage customer relationships….
Webinar systems help businesses stream multimedia presentations for training or sales purposes while the best also enable audience interaction. We compared 12 of the leading programs known for high-quality streaming and those offering advantages like polling, file sharing, or slideshow editing to determine the top six for small business and the best overall. Top 6…
Call routing is a feature of voice-over-internet-protocol (VoIP) business phone services that automatically answer incoming calls, routing them to phones or extensions based on predetermined rules like “forward all calls to voicemail.” Smart call routing strategies can improve the customer experience, particularly for call centers and businesses with a high volume of inbound customer calls….
Organizing sales leads by source, level of interest, or other prioritization metric makes it easy to track and manage deals in the pipeline. You can organize and track leads using specially designed lead tracking software or with a spreadsheet, but the best option might be to use new or existing customer relationship management (CRM) software….
Popular brand taglines are sometimes even easier to recall than a company’s name. However, these taglines are not just meant to be memorable, they also tell us a brand’s unique selling proposition (USP) that makes us choose them over their competition. We curated a list of USP examples from top companies for inspiration for you….