Most customer relationship management (CRM) systems are designed to be easy to use, but the definition of “easy” varies from user to user. Studies show only 47% of companies reach a 90% post-implementation adoption rate, which gives simple CRMs an edge over complex solutions that may deter user engagement. An ideal CRM system should offer…
11 Phone Sales Tips for Small Businesses
Selling over the phone is a different kind of sales because you can’t read your prospect’s body language and engage them the same way you can in person. However, telesales are extremely common and can be successful if done right. We’ve created 11 phone sales tips that can help your sales team engage prospects and…
6 Best CRMs for Freelancers in 2021
The ideal customer relationship management (CRM) software for freelancers should centralize customer interactions, transactions, and projects in an intuitive platform. Furthermore, it should also have an affordable price tag for self-employed freelancers on a tight budget. We compared dozens of solutions and narrowed it down to the six best, including the best overall, based on…
8 Outbound Sales Call Script Examples With Proven Results
Outbound sales call scripts help sales reps have productive conversations with customers and leads. Creating effective call scripts involves understanding your product or services and knowing how to engage a prospect, uncover their pain points, and effectively close deals. We’ve included eight free outbound sales call script examples for a wide range of situations. Download…
6 Best CRM for Sales Operations in 2021
Customer relationship management (CRM) software offer features like task automation or lead management. However, the best operational CRM systems offer tools that go beyond helping businesses streamline sales processes by managing emails, tracking calls, and setting appointments. For example, they can calculate commission totals and manage accounting tasks. In this article, we chose the best…
A Simple Guide to Auto-Attendant Phone Systems
An auto-attendant phone system is basically a virtual receptionist for your business. It answers calls, learns more about your callers, and routes them directly to the right departments and employees. Auto-attendants don’t replace receptionists—instead, they automate trivial tasks and empower your live operators to focus on more important to-dos. Below, we’ll walk you through everything…
5 Best Free Conference Call Services for 2021
Hosting audio or video calls doesn’t need to be an added expense. Instead, you can opt for free conference call systems, which allow you to connect with hundreds or thousands of people at no cost to your business. However, there can be a trade-off when using free tools, so it’s best to determine your must-have…
5 Best Conference Call Services for 2021
Today, staying connected means using conference call services that provide audio, video, and collaboration capabilities. Conferencing systems offer an array of features and tools, such as document sharing or switching devices mid-call. We reviewed the top platforms and chose five that stand out for user-friendly and feature-rich services while better serving various business use cases….
6 Best CRM Software for Startups in 2021
Startups need customer relationship management (CRM) software to organize and manage contacts, nurture leads, and provide superior customer service. As a growing business, you need to look for the right CRM to support your current needs and simplify complex workflows. To find the best CRM for startups, we looked at the most popular options and…
6 Best VoIP Conference Phone
Modern-day conference rooms are changing. Instead of featuring outdated hardwired technology, businesses are now providing voice-over-internet-protocol (VoIP) conference phones that work over your company’s internet instead of the phone lines. These advanced VoIP conference phones offer advanced features and functionalities, like high-definition (HD) voice and audio, Bluetooth compatibility, and touchscreen interfaces. We found the best…
The 6 Best VoIP Phones of 2021
Every business voice-over-internet-protocol (VoIP) system has two primary components: the VoIP software and the required hardware. You’ll need reliable VoIP phones to function with your VoIP service provider, and we set out to find the best-of-the-best. We looked at today’s most popular phones and evaluated them to determine the best VoIP phones for businesses in…
6 Best Professional Voicemail Greeting Providers for 2021
Professional voicemail greetings are personalized messages that invite callers to leave a message. An effective voicemail greeting can help your small business stand out from competitors while ensuring customers get the information they need. They can also serve to make your company look more established and respectable. We examined the best choices on the market…