Shopify Payments is a built-in payment processing service that Shopify users can opt to use to access features such as invoicing, card-on-file payment processing, omnichannel sales, chargeback management, and payment tracking.
Best for retail and ecommerce businesses using Shopify, Shopify Payments earned an overall score of 4.02 out of 5 in our evaluation of the best merchant services providers. However, since it’s exclusive to Shopify merchants, we did not include it in our top recommendations—businesses not using Shopify can also consider other mobile POS providers and payment gateways.
Shopify Payments at a Glance
- Chargeback protection for a fee
- Not available for other ecommerce platforms (Shopify account required)
- Complaints of account holds and reserves
Support Business Types
Low-risk retail, nonprofit, ecommerce, professional services, and B2Bs
Monthly Software Fees
Very competitive; robust and scalable plans
Setup and Installation Fees
Exclusive to Shopify
Payment Processing Fees
Very competitive for small businesses
24/7 live chat, email, and phone
Businesses that need a complete online payment solution
Individuals that require a reliable solution for occasional payments
Businesses that need integrations and versatility
MATCH (Member Alert to Control High-risk Merchants) list businesses
$0 to $30
2.9% + 30 cents or 10 cents per transaction and 10 cents batch fee
2.29% + 9 cents
2.7% + 5 cents
Custom-quoted, depends on risk classification of business
Card Not Present (CNP)
2.9% + 30 cents or 10 cents per transaction and 10 cents batch fee
2.59% + 49 cents
2.9% + 30 cents
Custom-quoted, depends on risk classification of business
$0 to $20
All listed Shopify Payments alternatives are payment gateways that also work with Shopify. However, note that Shopify will charge you a commission fee of 0.5% to 2% per transaction (depending on your chosen Shopify plan) for not using Shopify Payments.
When to Use Shopify Payments
As a front-end payment service, Shopify Payments is among the most affordable merchant services providers with no long-term contracts and simple, discounted, flat-rate transaction fees. However, because Shopify Payments is only available to Shopify sellers, it did not make the cut in our evaluation of the best merchant services for small businesses.
Shopify is the standard for omnichannel and ecommerce point-of-sale (POS) solutions. It is no surprise that Shopify Payments is the best payment processor for small ecommerce retail businesses selling on Shopify.
- Retail businesses using Shopify: Every Shopify account comes with a free Shopify Payments service that allows you to accept all popular credit card and digital wallet payments.
- Existing ecommerce businesses looking to accept in-person payments: Shopify Lite offers multichannel sales tools and mobile POS hardware for online businesses that don’t need a website. It also comes with a Shopify Admin feature to manage your products, customers, and payments.
- Ecommerce businesses wanting to use Stripe’s online payment features: Stripe is one of the most secure and popular payment processors for growing ecommerce businesses. However, using Stripe usually requires some technical expertise. Shopify allows you to process payments through Stripe with Shopify’s easy-to-use platform. Because it’s fully integrated, there are no extra steps required to start accepting payments.
When to Use An Alternative
- Operating a high-risk business: Shopify Payments is not available for businesses that are considered high-risk or prohibited by the Payment Network and Stripe’s Financial Services Provider—adult content, lottery and gambling, drug paraphernalia, multi-level marketing products, CBD products, and financial services like credit repair and debt reduction. Consider applying for a merchant account that specializes in high-risk businesses. Check out our recommended high-risk merchant account providers.
- New businesses looking for a free merchant account: While Shopify Payments is built in to every Shopify merchant account at no extra charge, you will need to have a Shopify account that would cost you at least $39 a month. If you prefer not to pay a monthly fee, consider our top free merchant accounts providers.
- Businesses not compatible with Shopify: Shopify Payments is only available to Shopify merchants. If you need strong offline payment processing features, or you are a nonretail or a hybrid retailer dealing with food and beverage, you may want to consider another payment processor that works without Shopify. Consider our list of top mobile POS providers and payment gateways.
Shopify Payments Fee Calculator
Enter your current in-store and/or online sales volumes and average order values for an estimate on the monthly fees you would pay using Shopify Payments.
Shopify Payments offers simple flat-rate transaction fees, comes with no additional monthly or setup fees, and is built into Shopify merchant accounts. While there’s no monthly fee for using Shopify Payments, you still need to choose and pay for a monthly Shopify subscription (ecommerce platform for online sales and POS for in-person selling).
You can opt to use a different payment service with Shopify software, but the best thing about using Shopify Payments is that you no longer have to pay Shopify its commission fee for every transaction.
The system lost points for chargeback fees, lack of volume discounts, and lack of free hardware options.
Shopify Rate Increase
(Jan. 24, 2023) Shopify announced a price increase for its software subscriptions.
This new pricing is effective immediately for new sellers. The recent pricing changes are what we cover in detail below.
Monthly Subscription Fee
Online Transactions (Domestic)
Waived Shopify Transaction Fee**
2.9% + 30 cents
2.9% + 30 cents
2.6% + 30 cents
2.4% + 30 cents
*The Shopify Starter plan includes a 5% transaction fee on top of credit card processing fees and doesn’t include a Shopify POS.
**Shopify charges a transaction fee if you choose a different third-party provider other than Shopify Payments.
All Shopify plans except Shopify Starter offers full ecommerce features. Shopify Starter is for merchants that already have an existing ecommerce website and only require shareable payment links and in-person payment tools.
Aside from Shopify’s monthly software fees, other Shopify Payments fees may include:
- Chargeback Fee: Shopify charges a $15 fee for each chargeback. If you win the chargeback, Shopify will refund the fee.
- Alternative Payment Gateway Fee: Shopify charges a transaction fee on top of the credit card processing fees if you use a different payment provider other than Shopify Payments. The fee depends on the monthly plan you choose.
- Point-of-Sale (POS) Tools: Full ecommerce Shopify plans come with Shopify POS Lite features. If you want to upgrade to POS Pro for advanced features, you’ll be charged $89 per month per location.
Learn more about Shopify’s pricing and plan options.
September 2022 Product Update: Shopify POS Go
Shopify introduced a new mobile terminal called Shopify POS Go. The device is designed for mobile sales and curbside pickups, with your POS and card reader housed in one sleek mobile device.
Shopify Payments comes with the ability to process in-person payments through a mobile device. Card readers are sold directly from Shopify and include free shipping, 30-day returns, 24/7 customer support, and a one-year warranty.
Tap and Chip Readers
Shopify POS Go
Best for: Mobile sales
Best for: Brick-and-mortar stores
Best for: Retailers with large inventory or sales volume
Best for: Mobile and curbside sales
Signing up for a Shopify account automatically provides you with a Shopify Payments service, so there is no separate set of steps required to start accepting payments. You only need to submit your business documentation once, which will be used to approve you for opening a Shopify online store and payment processing.
You can start accepting payments once you have signed up successfully for a Shopify account and launched your online store. However, expect that your funds will be placed on hold until you pass the verification process, which takes up to three business days.
Shopify will require the following information to be approved for a Shopify Payments service:
- Proof of identity
- Proof of home address
- Proof of business (may include financial statements, business invoices, and reseller authorization or distributor information)
- Website information
When filling in the merchant application form:
- Under business details: Choose the business type and provide your business number (BN), employer identification number (EIN), or taxpayer identification number (TIN)
- For the address details: Make sure that you provide the same address listed on your business documents
Shopify states that users must complete the setup of their Shopify Payments account, including adding banking information, within 21 (not business) days of their first sale. Otherwise, all payments are refunded to the buyer automatically.
To understand Shopify Payments’ terms and conditions, we need to look at both the Shopify Payments Terms of Service (TOS) and the Stripe Connected Account Agreement, which stands as a separate agreement between Stripe and the merchant.
Shopify Terms of Service:
- The Shopify Terms of Service clarifies that using Shopify Payments binds you automatically to an agreement with Stripe’s Connected service. This means that Shopify will have no control or obligation should Stripe cancel your payment service other than to notify you and offer you a different payment gateway (which will include add-on per-transaction fees).
- Stripe collects the fees on Shopify’s behalf, and either Shopify or Stripe may restrict you from accepting certain types of card brands without prior notice.
- While Stripe provides you with advanced fraud management features, Shopify will still require you to submit documentation proof of your compliance with Payment Card Industry Data Security Standard (PCI-DSS) and/or Payment Application DSS (PA-DSS) upon request.
- Shopify may set up a reserve of your funds―with terms they see fit―to cover chargeback and refunds. The TOS also indicates that you allow Shopify to charge you a fee for mediating or investigating chargeback disputes.
Stripe Connected Account Agreement
- You may choose to discontinue the use of Stripe as your payment processor and, by default, terminate your use of Shopify Payments. It is crucial that you raise any questions you may have regarding these terms with a Shopify Payments representative before using this service.
Shopify Payments accepts various in-person and online payment methods, including ACH and B2B payment processing. You can also create payment links, send invoices, and manually create and input payment details. A mobile POS is also available. Somewhat high transaction fees prevented Shopify Payments from earning a perfect score.
You can use Shopify Payments for in-person selling by using Shopify POS hardware (discussed above). In-person card processing fees are pretty standard (2.4%–2.7%), and if you wish to upgrade to a POS Pro plan, it will cost $89 per location. If you want to use Shopify POS for pop-up sales or a temporary market, or on a seasonal basis, you can rent POS hardware through Shopify’s partnership with Fello.
Read our Shopify POS review.
Invoicing is available for Shopify users who accept over-the-phone purchases and sell products wholesale or by subscription. You can create draft orders for your customers when you receive a notice of intent to purchase your products over the phone, in person, via email, or remotely from anywhere. These draft orders are then sent to customers in an invoice where customers can click a link to complete their purchase. Shopify Payments lets you customize your invoice by adding itemized product descriptions, discounts, taxes, shipping specifications, and payment terms. It also allows you to create a customer profile while creating the invoice.
Shopify Payments provides you with the versatile ecommerce checkout features users get with a Shopify account. Apart from having the tools to create your very own ecommerce store complete with a website, it also gives you the ability to design checkout options for any type of online platform. This includes email carts, “Buy Now” buttons, quick response (QR) codes, and shareable links.
Shopify POS Go is a new mobile POS solution designed for mobile sales and curbside pickups, with your POS and card reader housed in one sleek mobile device.
Shop Pay is Shopify’s accelerated checkout feature that allows your customers to sign up and securely store their payment information for future transactions. It also lets you offer customers buy-now, pay-later options on their purchases. Shop Pay is available for every Shopify merchant account and helps you set up an easy-to-use interface for your customers. It also provides end-to-end encryption of all your accepted payments through Shopify’s PCI-compliant servers.
Shopify Payments stands out from its competitors for including a free POS option (POS Lite), 24/7 customer support, and excellent fraud and risk management feature. A few points were docked from Shopify Payments’ score for deposit speed and paid hardware options.
Shopify Payments sends your funds to your bank account the next business day as long as you have more than $1 available to be paid. However, you can also configure your settings to have the proceeds of your sales deposited at intervals of your choice. You also get a report of your payout schedule from your Shopify dashboard.
As an ecommerce solution, Shopify provides a wide range of integrations, so you can expect the same level of versatility with its payment processing service. While Shopify Payments only works within the Shopify ecosystem, it can be configured easily to integrate with a number of checkout solutions such as cart modification, cross-selling and upselling, and pick-up and delivery apps.
Shop is Shopify’s mobile app solution that allows your customers to purchase your products from a mobile application. It offers local filters to identify local businesses currently offering certain sales features, such as shipping, pick-up, return policies, accelerated checkout using Shop Pay, package tracking, and personalized customer recommendations. It is available for both iOS and Android mobile devices.
With Shopify Payments, businesses that sell globally have the ability to sell in multiple currencies and receive payments in their local currency. This means that customers can view your products at local prices based on their location. You also have the ability to manage the currencies available for your customers from the time they view your product until they reach checkout.
Note: This feature is only available for higher Shopify plan users.
Fraud Protect is Shopify Payments’ fraud and risk management feature, which you can assign per transaction for a specific fee. This provides your small business with guaranteed protection against fraudulent sales, covers you from any incidental fees arising from chargebacks, and manages the chargeback process on your behalf.
For larger businesses, this service includes an additional function that streamlines your order fulfillment process by monitoring each sale and providing you with notifications on every protected transaction from your Shopify dashboard.
You can find an extensive guide on how to use Shopify Payments in Shopify’s help center. It also includes a number of video tutorials and tips for setting up and using the feature. As for customer support, Shopify Payments’ customer service is available 24/7 via phone, email, and chat. You can find fast solutions for your Shopify Payment concerns within its active seller community forum.
In our evaluation, Shopify Payments’ overall score is more or less equal to our top picks for best merchant services for small businesses. If it were not exclusive to Shopify users, it would have landed a spot in our buyer’s guide.
Shopify Payments incurs no monthly fees—except for the subscription plan for an ecommerce platform—and is set up automatically with your Shopify account. Because there are no long-term contracts, you can also elect to discontinue your use of Shopify Payments manually.
It is the ideal payment processing option for Shopify sellers wanting to save on transaction fees, cheaper credit card processing rates, and bigger shipping discounts. However, Shopify Payments’ biggest challenge is its limitations in terms of the countries it can operate in, the industries they support, the hardware they run on, and the platforms they are used. Its exclusivity limits its users to only the features they offer, with no option to shop around for better deals.
Still, we recommend Shopify Payments for Shopify merchants. They can save more than the fees they incur going with other providers in the long run.
What Users Say in Shopify Payments Reviews
There are no available user reviews exclusively for Shopify Payments, but you’ll find a number of comments about its payment processing service included in Shopify reviews for both the ecommerce platform and POS front. You can find this in our reviews of Shopify ecommerce platform and Shopify POS.
Most notable user feedback about Shopify Payments are as follows:
|Users Like||Users Don’t Like|
|Accepts PayPal payments||Payment issues/fund holds|
|International payment methods||Multicurrency is limited to certain countries|
|Comprehensive knowledge base||Additional fee for not using Shopify Payments|
Methodology—How We Evaluated Shopify Payments
We test each merchant account service provider ourselves to ensure an extensive review of the products. We then compare pricing methods and identify providers that offer zero monthly fees, pay-as-you-go terms, and low transaction rates. Finally, we evaluate each according to a range of payment processing features, scalability, and ease of use.
Click through the tabs below for our overall merchant services evaluation criteria:
25% of Overall Score
We awarded points to merchant account providers that don’t require contracts and offer month-to-month or pay-as-you-go billing. Additionally, we prioritized providers that don’t charge hefty monthly fees, cancellation fees, or chargeback fees and only included providers that offer competitive and predictable flat-rate or interchange-plus pricing. We also awarded points to processors that offer volume discounts, and extra points if those discounts are transparent or automated.
30% of Overall Score
The best merchant accounts can accept various payment types—including POS and card-present transactions, mobile payments, contactless payments, ecommerce transactions, and ACH and e-check payments—and offer free virtual terminal and invoicing solutions for phone orders, recurring billing, and card-on-file payments.
25% of Overall Score
We prioritized merchant accounts with free 24/7 phone and email support. Small businesses also need fast deposits, so payment processors offering free same- or next-day funding earned bonus points. Finally, we considered whether each system has affordable and flexible hardware options and offers any business management tools, like dispute and chargeback management, reporting, or customer management.
20% of Overall Score
We judged each system based on its overall pricing and advertising transparency, ease of use (including account stability), popularity, and reputation among business owners and sites like Better Business Bureau. Finally, we considered how well each system works with other popular small business software, like accounting, point-of-sale, and ecommerce solutions.
If you are a Shopify user, having Shopify Payments as a payment processing service makes the most sense. It combines the advanced security and payment processing features of Stripe, with Shopify’s multichannel and multicurrency ecommerce solutions at no extra cost. You get discounted flat-rate transaction fees, and while there are monthly fees for maintaining a Shopify account, the subscription plan options can match the scale of any growing online business. Try Shopify Payments today by signing up for a free three-day trial and $1 per month for three months.