Your customer service representatives are the face and voice of your organization, so it is important to fill your team with people who have the right customer service skills. To help you choose the rockstar candidate that will help your business thrive, it is crucial that you understand the universal soft skills that you need…
All Sales Articles - Page 32
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Customer Service Training: The Ultimate Guide to Great Customer Service
If you want to understand how to provide great customer service training for your employees, then keep reading. This article is going to talk about the two key areas to focus on when teaching your employees how to deal with customers: people interaction training and product training. We’ll also discuss how to build your business…
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Best Electronic Signature App – SignNow vs DocuSign vs HelloSign
Electronic signature apps lets you add a legally binding signature to business documents without the need for pen and paper. For this buyer’s guide, we looked at the most popular options and rising stars and decided to review SignNow, DocuSign, and HelloSign. These companies covered the range for small businesses in terms of affordability, reputation, and…
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Sales Coordinator Job Description & Free Template
Writing a job description can be difficult, let alone when it’s for something as important as a sales position at your company. In this article, we will provide you with a free Sales Coordinator job description template and walk you through the essential parts of a Sales Coordinator job description so that you can customize…
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What is next for business phone systems? An Interview With Vonage’s Aaron Charlesworth
Vonage has been a leader in getting consumers to give up their POTS lines for VoIP service. POTS is telephone industry speak for Plain Old Telephone Services. VoIP stands for Voice Over Internet Protocol. Basically, a VoIP service uses your high speed internet connection to carry calls versus traditional phone lines. In the last few…
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Sales Representative Job Description and How to Hire a Salesperson
In this guide, we give you a sales representative job description template that’s perfect for finding qualified candidates. We’ll also give you tips on conducting the job interview, including a list of behavioral questions. Finding the right sales representative for your business can be tricky. It’s easy to measure a candidate’s skills and experience, but…
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Turn Email Signatures Into Sales and Engagement: An Interview with Ariel Finkelstein, Chairman of WiseStamp
How many business emails do you send per week? According to WiseStamp, the average business user sends around 190 emails per month. The average email is opened 5 times. Using some simple math, the average business user has their emails viewed 950 times per month. The question, is can these 950 views be used to…
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4 Business Technology Trends
What are your business’s goals? Perhaps you’re looking to expand, or maybe you just want to streamline your processes and see heightened customer engagement. Whatever you’re seeking to accomplish this year, there is plenty of technology at your disposal to help you do it. Take a look at these top business technology trends. More Ways…
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How to Write a Sales Email in 4 Simple Steps
In this article we’re going to cover go over how to write a sales email in four basic steps. The most common mistake in writing a sales email is making it too long. We forget that our prospects – like us – are very busy people. Chances are they’re glancing at our message for just a few…
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The Value Of Time: An Interview With Bank Of America’s Will Barr
Bank Of America defines small businesses as companies with less than $5 million dollars in annual revenues. They serve approximately 3 million small business customers that have around $80 billion dollars of deposits with Bank Of America. Fit Small Business is a satisfied Bank of America client. We have our business checking and saving accounts…
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Ben Franklin’s Business Meetings: An Interview With Leon Shapiro
The idea of business leaders gathering together on a regular basis for discussions is not new. In fact, Benjamin Franklin started a group called the Junto (also known as the Leather Apron Club) in 1727, where printers, surveyors, a cabinet maker, and a bartender gathered. Vistage Worldwide offers a modern day spin on Benjamin Franklin’s…
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Is the cloud safe for small business? An interview with Andrey Pozhogin
Andrey Pozhogin is the Senior Product Marketing Manager for Kaspersky Lab North America. Kaspersky may not be a familiar name to many small businesses. However, they compete with Symantec, McAfee, and AVG in the world of cyber-security software. When I asked one of my friends that works with an organization that competes with them, he…
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