Call tracking software allows you to identify where your inbound phone leads are coming from, whether it’s a print ad, online ads, or link from another website. We looked at a variety of call tracking software and compared them by price, features, and ease of use to determine the top six, including a best overall….
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Call Logs: Definition, Cost, Features & Providers
Call logs are records of conversations kept as a way to track follow-up calls to prospects, document customer issues, and serve as a historical reference point for future conversations or kept for compliance purposes. Call logs can also be used as a performance measurement device to manage the efficiency of your company or call center….
What Is a CRM Dashboard? Definition, Cost, Features & Providers
A CRM dashboard is a feature of most customer relationship management software that provides at-a-glance reporting on important sales activities and performance metrics. It helps sales professionals by providing a quick look at the health of their sales pipeline and an overview of the tasks and activities they need to focus on next. is a…
Sales Automation: Definition, Cost, Features & Providers
Sales automation is a series of actions that eliminate the manual process of moving deals through a sales pipeline. It’s used by salespeople to save time and focus efforts on activities that drive relationships like conversations and appointments. Sales automation software ranges from full-featured CRMs with email campaigns, to workflow tools that connect different software….
Freshdesk vs Freshservice: Price, Features & What’s Best in 2019
Freshdesk and Freshservice are both Freshworks products, but designed for very different purposes. Freshdesk is customer-facing help desk software, priced from $0 to $109/user per month. Alternatively, Freshservice is internal IT help desk software used to manage your company’s internal IT support with prices starting at $19 to $99/user per month. When to Use Freshdesk…
CRM vs CMS: Definitions, Comparisons & Which is Best 2019
Customer relationship management (CRM) tools and content management systems (CMS) are two types of software used for sales and marketing. CRMs help manage contacts and sales opportunities while CMS software is used to create and publish content on a website. Businesses use each for different aspects of marketing their business and selling products and services….
Insightly vs HubSpot CRM: Price, Features & What’s Best in 2019
Insightly and HubSpot are customer relationship (CRM) software with free and paid upgrades. Both include contact management, sales pipelines, and email integration, among other features. However, HubSpot CRM is more ideal for startups wanting a basic free CRM with unlimited users while Insightly is a better fit for businesses wanting combined contact and project management….
19 Best Free Sales Tools for 2019
Free sales tools like CRMs and browser plugins streamline different aspects of the sales process and help salespeople improve their productivity without breaking the budget. We looked at dozens of options and chose this list of free sales tools based on how they make work easier for sales reps and help them win more deals….
6 Best Webinar Software Options 2019
Webinar systems help businesses stream multimedia presentations for training or sales purposes while the best also enable audience interaction. We compared 12 of the leading programs known for high-quality streaming and those offering advantages like polling, file sharing, or slideshow editing to determine the top six for small business and the best overall. Top 6…
2018 Appointment Scheduling Software Reviews, Pricing & More
Appointment scheduling software lets clients schedule and pay for appointments and related services online. We researched the top-rated appointment scheduling software options and decided to review , , and . These three services deliver a full range of features at small business-friendly costs. Read on for our review and top recommendations. Best Appointment Scheduling Software…
5 Ways to Check Email Address Owners
Most salespeople will eventually receive a business email from someone they don’t know. When that happens, tracing an email, also known as reverse email lookup, can provide additional context. Fortunately, there are several tricks and tools you can use to check an email address’ owner, and we’ve evaluated the best five overall. 5 Ways to…
What Is Live Chat Software: The Ultimate Guide
Live chat software allows a company’s service and sales teams to connect with website visitors in real time, providing an easy way to answer questions quickly. It is a relatively affordable technology investment—$15 to $80/user per month—that can help improve customer service response time and satisfaction and increase sales opportunities. If you’re looking for a…