Call center software and phone system features help businesses provide top-notch service to callers and improve the customer experience. Automatic call distributors (ACD), interactive voice response (IVR), computer telephony integration (CTI) and call monitoring tools work together to help improve call quality and reporting and analytics features offer feedback on call center performance. Common Call…
6 Best Chatbots to Improve Customer Service 2018
Chatbots use artificial intelligence software to automate conversations with website visitors answering questions and allowing service agents to spend more time resolving more complicated issues. We compared more than 20 options narrowing down our list to six based on customer satisfaction, ease of use and features to find the best tools for businesses with different…
RingCentral Pricing, Plans & Features
RingCentral is a cloud-based VoIP provider with tiered pricing plans between $19.99 and $69.99. Prices vary depending on the number of users and if monthly or annual billing is chosen. Specific features are provided with each of its four tiers, but all include unlimited calling, faxing, texting and access to the mobile app. RingCentral Plan…
8×8 vs. Nextiva: Price, Features & What’s Best in 2018
8×8 and Nextiva offer voice-over-internet-protocol (VoIP) business phone service with a free local number and unlimited domestic calling. 8×8’s pricing starts at $24.99 and is right for companies wanting free international calling. Nextiva’s pricing starts at $19.95 and is good for businesses wanting an affordable VoIP service with the best combination of standard features. When…
6 Best Sales Management Software Options for 2018
Sales software helps sales managers direct team efforts by tracking metrics, guiding activities and monitoring performance. We evaluated dozens of options and narrowed it down to the top six. We used the most important criteria including activity tracking, monitoring, lead scoring and assignment, affordability and ease of use to identify the best options. Top 6…
6 Best HubSpot Alternatives 2018
HubSpot is an industry-leading customer relationship management (CRM) system that gives businesses a way of managing sales pipelines, though there are many great alternatives. We compared dozens of CRM systems to discover the six best HubSpot alternatives that are affordable, easy-to-use and have robust capabilities to help improve your organization and workflows while driving sales….
6 Best Live Chat Software for Small Business for 2018
Live chat software and live chat apps lets service and sales teams engage with website visitors and customers in real-time. We compared over a dozen chat options based on cost, ease of use, and features to find the six best software options, as well as the best overall, which we’ve identified in the table below….
6 Best Free Live Chat Software for 2018
Live chat software allows businesses to talk efficiently and directly with online customers and target sales prospects while they’re visiting the company website. We compared more than 20 options and narrowed our list down based on customer satisfaction, ease of use and features to find the top six and the best overall free live chat…
6 Best Softphone Providers for 2018
A softphone is a software program or mobile app that can be used to make calls over a voice over internet protocol (VoIP) or virtual phone system. We evaluated many different VoIP and virtual phone providers with a softphone in order to find the top six, comparing their functionality, pricing and additional features to find…
Pipedrive: Pricing, Cost & Features
Pipedrive is a customer relationship management (CRM) tool with pricing starting at $12.50 per user, per month that offers features to help manage, organize and visualize sales activities. It helps small businesses focus on critical selling activities while navigating long and complex sales processes. This article focuses on Pipedrive pricing tiers and the features you…
6 Best Auto Dialer Software for Small Business
Automatic dialer software automatically dials lists of phone numbers and is typically used in cold calling sales. We looked at a range of auto dialer software and narrowed it down to the top six based on price, features like call analytics and call routing as well as customer support to determine the best overall. Top…
8 Pipeline Stages Every Sales Team Should Have
Sales pipeline stages are the steps within the sales cycle that represent activities needed to move a prospect from initial contact to buying your product or service. There are eight sales pipeline stages every sales team should have, including tasks like prospecting, lead qualification, and product delivery, which can be tracked using your CRM. The…
