Voice-over-internet-protocol (VoIP) is a technology that’s seeing greater implementation in businesses, but your connection is essential for stable service. For this reason, you need to know your internet speeds before you settle on a provider. VoIP test tools can also provide additional insights about your network’s health that can help you select and set up…
6 Ways to Increase CRM Adoption
CRM adoption involves gaining buy-in from your team on using a customer relationship management (CRM) platform to manage sales activities across the organization. You can improve adoption rates by doing things like involving your team in every step of the implementation process, making a commitment to conduct regular use audits, and offering ongoing training. This…
9 Sales Certifications That Foster a Successful Sales Career
Working in sales is a demanding job, especially when you have stretch goals and quotas to reach. While many sales techniques have worked for ages, selling strategies are constantly changing, especially as new technology enters the landscape. Successful sales professionals embrace continuing their education and honing their skills with sales certifications courses throughout their career…
11 Best Sales Automation Software for 2021
Sales automation software uses preconfigured processes and/or artificial intelligence (AI) to automate tasks specific to the sales pipeline. While there are many standalone sales automation tools, it’s also common to find tools built into customer relationship management (CRM) software for streamlining workflows. We reviewed dozens of various standalone solutions and sales automation CRMs and identified…
4 Best Analog Telephone Adapters
An analog telephone adapter (ATA), also called a voice-over-internet-protocol (VoIP) phone adapter, turns your standard home or desk phone into a VoIP phone. Some ATAs only support a couple of devices, whereas others let you connect up to eight or more. Additionally, some ATAs have a built-in router, advanced security, and echo cancellation. Therefore, it’s…
What Is Call Routing & Its Benefits for Small Business
Call routing is a business communications process that places callers in the appropriate queues automatically based on a series of predetermined criteria. When a customer calls in, the call routing system determines where to send the call either by the customer’s inputs or based on preset criteria. Proper usage of this automated feature then ensures…
The 6 Best Auto Dialer Apps of 2021
Auto dialer apps save valuable time in any customer-facing department by dialing numbers automatically. This software has numerous uses, but not every app is created equal. Some only dial the next number on your list while others make calls automatically before you even hang up your previous call. To help narrow down your choices, we…
The 6 Best Sales Management Software for 2021
The best sales management software will offer tools to assist business owners or sales managers with developing sales plans, communicating among sales teams, monitoring the pipeline, motivating individual sales reps, and using insights to improve various components of the sales process. We looked at multiple sales management software options that can be used for overseeing…
What Is a CRM Dashboard? A Guide for Sales Managers, With Examples
A CRM dashboard provides a snapshot of your sales, activity, and revenue performance metrics in one place, which makes it easier to manage sales and evaluate team performance. A basic dashboard is typically included in customer relationship management (CRM) software, but you may have to upgrade to a higher-tiered plan to create custom dashboards. How…
The 6 Best Call Monitoring Software of 2021
Call monitoring software is a must-have feature of modern-day call centers. They let you record conversations, log call data, listen in on calls, and live coach agents. However, not every phone system provides call monitoring solutions. Some of the most popular customer service platforms only provide ticketing and CRM functionalities rather than real-time call tracking…
Zoho CRM vs Salesforce: Which Is Best for You in 2021
Zoho CRM and Salesforce are both excellent customer relationship management (CRM) software that offer lead management, deals and opportunities, and customizable sales pipelines. However, Zoho CRM proves to be the superior choice overall as it provides essential features at lower price points, has better support options, and is easy to use right out of the…
The 5 Steps of the CRM Process & Its Benefits
The customer relationship management (CRM) process refers to the steps and decisions businesses make to manage and improve their relationships with leads, prospects, and customers. CRM software is a useful tool in this process as it streamlines operations and customer interactions, making them more efficient and effective. In this article, we outline these steps and…