Sales quotas are targets set for individual salespeople and teams to measure performance, incentivize salespeople, and increase company revenue. Sales quotas are typically tied to sales volume, costs, profit, or specific sales activities like appointments or calls, and effective quotas are ones for which an average of 80% of your team or more should be…
All Sales Articles - Page 2
6 Best Small Business VoIP Phone Service Providers 2020
Voice-over-internet-protocol (VoIP) systems are internet-based phone services that provide calling, texting, and voicemail features at lower prices compared to landline systems. Additionally, they typically provide advanced features like automated attendants, mobile apps, and video conferences. We looked at the best systems on the market and evaluated them based on pricing, features, and usability. 6 Best…
International Calling Rates: How Much Does International Calling Cost?
The overall cost of international calling has become cheaper with the rise of internet-based, voice-over-internet-protocol (VoIP) services. Pricing for calls can range anywhere from just one cent per minute to upward of 10 cents per minute. If you need to make frequent calls to overseas numbers, it’s worth looking at what different services charge and…
Call Routing: What It Is & How to Use It
In any business phone system, call routing is one of the most important tools to guide callers to their desired extension. It is not merely placing callers on hold until the next agent becomes available; it is a technology that directs callers to the correct department or specific agent using pre-existing criteria. Some of these…
9 Sales Dashboards Every Business Should Use + Examples
Sales dashboards are customizable reports that compile sales and company data into convenient snapshots that help track sales performance and plan sales activities. These dashboards can be customized to your specific needs and are typically created using a CRM, but we’ve also created a free template you can download and start using right away. Examples…
The 6 Best Sales Scorecards to Supercharge Your Selling (+ Free Template)
Sales scorecards are a type of sales report that track individual activities of each sales team member. It helps you identify your top performers, who is generating the most leads and closing deals, and who may need more help and sales training. However, while many customer relationship management (CRM) tools offer reporting functionality, reports aren’t…
The Ultimate Guide to Sales Management
Sales management is the process of developing a sales team and training a sales team to maximize sales performance. This includes implementing sales operations that drive your business forward, developing sales techniques, using the right software and tools, and measuring sales performance. However, we understand that managing a high-performing sales team can require extensive time…
The Ultimate Guide to Customer Experience Management
Customer experience management (CXM or CEM) helps businesses track, analyze, and refine the way people interact with their brand to increase overall customer satisfaction. It begins as a concept (“are we delighting our customers?”) that’s followed by a series of activities (“how can we be sure?”). Well-executed CXM is an ongoing process of constantly reassessing…
6 Best Predictive Dialer Software
Call centers make thousands of calls per day, making predictive dialer software a commodity in these kinds of environments. Predictive dialer software will dial telephone numbers in bulk, saving agents time while preventing misdialing and reaching many more clients daily than by manually dialing phone numbers. How We Evaluated Predictive Dialer Software While the majority…
6 Best Call Recording Apps
Call recording is an integral part of the business realm and a tool to help improve customer service and agent efficiency. If your phone or service does not provide these services, call recording apps make it easy to record telephone conversations. We looked at the biggest names in the industry and determined our picks for…
6 Best Simple CRM Systems 2020
Most customer relationship management (CRM) systems are designed to be easy to use, but the definition of “easy” varies from user to user. Studies show only 47% of companies reach a 90% post-implementation adoption rate, which gives simple CRMs an edge over complex solutions that may deter user engagement. We reviewed dozens of CRMs to…
The 7 Best Sales Management Books
To be an effective sales manager, you must first be an effective salesperson. It’s not so much about your resume as it is about understanding how to be an effective seller yourself. You can’t teach what you don’t know. The following books are a mix of not only management topics, but tried-and-true selling techniques. Predictable…