Figures from Dimension Data show 84% of businesses that have placed extra effort into investing in better customer experience are reporting increases in their revenues. This supports the idea that today’s customers value their buying experience as much as they do the product. However, this doesn’t mean that small businesses with limited capital will automatically…
All Sales Articles - Page 24
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Lead Scoring: Simple Steps to Identify the Strongest Leads
Lead scoring is a way to identify your sales prospects that are most likely to buy. Using a combination of factors that measure level of interest and quality of fit, a lead scoring system automatically sorts your leads from hottest to coldest. For example, if you use email marketing, you can score leads based on…
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How to Increase Sales – 29 Tips from the Pros
Increasing sales takes more than having a great product. In this article, we’ve asked business experts from every field to share with us their insights on how to improve your sales revenue. Here are 29 tips on how to increase sales revenue from the pros: 1. Clearly Define and Continually Refine Your Brand Mazdak Mohammadi,…
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120 Helpful Customer Service Quotes from the Pros
Every good company wants to provide excellent customer service, but it’s not always easy to balance that with other business needs and goals. Sometimes, it can help to get inspiration from what others have found to be true. We’ve asked customer service experts to share with us quotes that their team lives by. The list…
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Top 9 Call Center Metrics All Pro Managers Track
Call centers produce an endless amount of call data that can be tracked and analyzed. Focusing on some of the primary metrics like overall customer satisfaction, answer rate and speed, and call resolution will not only help you fine tune your call center’s staffing and operations, but it will also help you generate more sales….
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Hosted PBX vs. SIP Trunking VoIP Phone Service
If you’re in the market for a VoIP phone service for your business, it’s likely that you’ve come across two choices from some service providers: hosted private branch exchange (PBX) and session initiated protocol (SIP) trunking. They are very similar but have one primary difference that makes them better suited for different uses — a…
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Bring Your Own Device (BYOD) Policies for Small Businesses
Bring your own device (BYOD) is the policy of businesses allowing, or requiring, their employees to use their personal devices — mobile phones, laptops, etc. — on the job. It’s part of a growing trend to empower employees while saving costs for businesses at the same time and is increasingly more common with the proliferation…
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Study: How Small Businesses Can Capitalize on Holiday Spending
At Fit Small Business, we analyzed data from our own study plus findings from a national retail association to determine the best way for small businesses to take advantage of the holiday spending season. Many consumers plan on “shopping small” this season and purchasing gifts and other holiday items at local businesses, and there are…
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The 30 All-Time Best Sales Books: From New Releases to Classics
Most top performing sales directors claim to regularly read sales books. Why? Because it’s probably the fastest and most cost-effective way to improve your sales capability and accelerate sales in your small business. In this article, we’ve rounded up the 30 best sales books of all time, which includes; bestsellers, classics, and innovative newcomers. My…
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The Top 10 Sales Tools for Small Business Sales Teams of 2018
Sales tools are software systems designed to help your sales reps work as efficiently and effectively as possible to maximize your sales. If you run a sales team, you know that the largest cost you incur is your sales reps salaries, so it makes sense to make the best use of sales tools. In this…
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Top 25 Sales Motivation Quotes & Tips from the Pros
Sales motivation is key to being a successful sales rep. Even for an experienced sales rep, it can be challenging to hear ‘no’ more often then you hear ‘yes.’ In this article, sales leaders share their top sales motivation quotes and tips, which help you stay positively motivated, achieve your sales objectives and have more…
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Business Lead Generation Ideas – 25 Top Strategies & Tactics from the Pros
Business lead generation is the process of identifying new prospects, then using a range of tactics to turn them into new sales opportunities. In this article, 25 experts share their best business lead generation ideas with you. Some you may know, others will be new and they’ll help you improve the quality and quantity of…
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