A price quote contains detailed pricing information, the scope of work, and terms of an agreement between a business and its client or prospect. Having a template ready makes it easy for you to fill in the amounts and send it to a client rather than creating a new one from scratch each sale. However,…
B2B Sales: The Ultimate Guide to Business-to-Business Selling
Business-to-business (B2B) sales is the process of selling to another business instead of to consumers. In general, it includes a more involved relational and consultative sales process, along with a longer sales cycle, as opposed to the transactional sales process that is more common with business-to-consumer (B2C) sales. How Business-to-Business Sales Works B2B sales works…
Top 29 Sales Training Videos From the Pros
Sales training videos provide a very efficient and effective way for small business sales teams to learn new skills, brush-up on old ideas, and get a positive inspiration from top sales professionals. To help you get the sales skills needed to increase your conversion rates, we gathered this list of 29 free inspirational sales videos….
13 Business Networking Statistics Everyone Should Know
Some people question just how valuable networking is, if it’s worth the time and investment, or what’s the best way to do it: virtually or face-to-face. We’ve compiled some networking statistics like the importance of trade shows for getting new customers and why acquaintances are key to finding a job. Here are 13 business networking…
19 Cold Calling Statistics to Know Before Picking Up the Phone
Cold calling is a sales strategy that involves calling prospects you’ve never interacted with before. Because it relies on a connection with a relative stranger, who may not be ready to make a purchasing decision, it’s the most challenging part of a sales rep’s job. However, the process works demonstrably better than email-only outreach. These…
128 Helpful Customer Service Quotes From the Pros
Every good company wants to provide excellent customer service, but it’s not always easy to balance that with other business needs and goals. Sometimes, it can help to get inspiration from what others have found to be true. We’ve asked customer service experts to share with us quotes that their team lives by. The list…
6 Best Auto Dialer Software for Small Business
Auto dialer software dials lists of phone numbers automatically and is typically used in cold calling sales. We looked at a range of auto dialer software and narrowed it down to the top six based on price, features like call analytics and call routing, and customer support to determine the best auto dialer overall. Top…
6 Best VoIP Apps for Android
Mobile voice-over-internet-protocol (VoIP) apps for Android devices let you take your business phone service on the go and use your business phone virtually anywhere. We looked at the best Android VoIP apps and evaluated them based on price, feature set, and usability. We narrowed it down to the top six before declaring an overall winner….
Sales Commission Structure: The Ultimate Guide
A sales commission structure is the system you set up and use to pay your salespeople a percentage of each sale they make. Since commissions are a common form of compensation for sales reps, it’s important to understand the why and how behind creating a commission structure that works for your business. A customer relationship…
Top 13 Customer Service Response Templates (B2B & B2C)
Customer service responses are email and other online communications that address customer concerns. They let your customers know you care about their experience with your company and that you will respond to their concerns. Customer service response templates are often used to save time and achieve standardization. To help, here are 13 customizable templates. Email…
How to Create a Customer Persona in 6 Steps (+ Free Template)
A customer persona is a fictionalized representation of a specific type of customer you are trying to reach and is used by businesses to guide marketing decisions and sales activities. Creating a customer persona involves researching and defining your ideal customer types, and then crafting a fictional persona based on your target marketing audience. One…
Cold Calling Scripts and How to Write Them (+Free Templates)
Writing a cold calling script involves understanding your purpose for calling, crafting a compelling introduction, and making a personal connection. These scripts help salespeople better connect with customers by letting them focus on the conversation. We’ve included a series of free templates, and will cover how to create your own for a variety of situations….