Inside sales and outside sales are sales functions focused on different tactics. While teams can be structured similarly, inside salespeople primarily accomplish tasks by phone and focus mainly on high volume sales or administrative support for outside salespeople. Outside salespeople conduct tasks in person and are employed primarily for low volume, high-ticket sales. CRM can…
All Sales Articles - Page 27
RAIN Group Interview: The Importance of Results-based Sales Training
RAIN Group believes sales training should be research-driven and centered on behavior change that results in higher levels of performance. We had a lively conversation with Mike Schultz, co-president at RAIN Group, on the importance of achieving business results after investing in sales training and staying relevant in the dynamic business-to-business (B2B) sales training space….
CallRail Interview: Empowering SMBs With Analytics & Actionable Data
specializes in helping SMBs and SMB marketing agencies with call attribution, analytics, and other actionable data that allows them to make better marketing decisions. We had an enlightening conversation with Jason Rozenblat, VP of Sales at CallRail, on call tracking metrics, especially when used alongside technology like call recording, transcription, and routing. Jason Rozenblat, VP…
What Is Sales Enablement? Definition, Tools, & How It’s Done
Sales enablement is the act of providing the right resources to optimize sales, such as offering sales tools to your team. While solopreneurs can typically enable their own sales with tools and resources on the fly, a more formal sales enablement strategy is often required by larger organizations with complex products and long sales cycles….
10 Worst Robocalls of 2019
Think those telemarketers are bad? Turns out robocallers are much more devious than ever before. Last year, the Federal Trade Commission (FTC) received more than 3.7 million complaints of fake calls, millions of which were from robots. But, it gets worse: According to the FTC, robocall scams cost the public over $226 million in the…
Top 13 Customer Service Response Templates (B2B & B2C)
Customer service responses are email and other online communications that address customer concerns. They let your customers know you care about their experience with your company and that you will respond to their concerns. Customer service response templates are often used to save time and achieve standardization. To help, here are 13 customizable templates. Email…
6 Best Internet Phone Services
Internet phone services are more affordable and powerful data-based alternatives to traditional landline phones due to built-in features like touch-tone menus, voicemail, and other software integrations. We looked at 23 of the best internet phones available and compared them on price, features, usability, and more to determine the best six, including the best overall system….
6 Best Ticketing Software Options
Ticketing software helps support teams manage customer support requests across multiple channels, including email, phone, chat, and social media. We evaluated a variety of help desk software and narrowed it to six, then compared their price, features, and ease of use to learn who each is right for, including which is the best overall. Top…
9 Ways to Get Over Call Reluctance
Call reluctance is the mental and emotional hesitation to pick up the phone and make a call that affects many salespeople. Finding ways to get past the fear of cold calling is important since phone conversations are the first step in initiating new customer relationships. These nine tips can help you make calls with confidence….
Conference Calls: Definition, Cost, Features & Providers
Conference call services facilitate meetings between two or more people over the internet using computers or mobile apps when face-to-face meetings aren’t possible. Some systems only support audio conferencing while others like RingCentral and Zoom also support video meetings. Pricing ranges from free to several hundred dollars per month, depending on the type of service….
How to Use Skype for Business
Skype for Business is a popular workplace communication tool. The service, which is free with every Microsoft Office 365 Business subscription, offers features like instant messaging, video conferencing, and audio calls to teammates and associates. Using Skype for Business consists of signing up for an account, downloading the service, and navigating through its various features….
Cold Canvassing: What It Is & How It’s Used In Sales
Cold canvassing is a tactic used in sales to look for new business by approaching potential customers in the field with a sales offer. It’s best for companies like residential contractors, whose potential customers may be easier to approach in person than over the phone or by email. Costs vary depending on approach. Using a…