Customer relationship management (CRM) software is considered an asset to busy sales professionals. It’s not a panacea for every pain point sales teams encounter, but a good CRM system centralizes customer data and helps agents surface the right information at the right time. Of course, its success lies in how often—and how well—the platform is…
9 Effective Introduction Business Email Templates
An introduction email is a message you send to a prospect with the purpose of introducing yourself and eliciting a specific action, such as scheduling a meeting or call. We’ve included nine business templates salespeople can send to ensure that their specific message is communicated effectively and increases the chance of a response. Business Introduction…
17 Ways to Generate B2B Sales Leads for Your Business
Sales leads are potential future customers often referred to as customer prospects. B2B sales leads enter at the start of the sales process and are crucial to maintaining a healthy sales pipeline. Let’s take a look at some of the most effective ways to generate sales leads for your small business. 1. Purchase Business Contact…
A Quick & Simple Guide to HD Voice Calling
High definition (HD) voice calling is a term used to describe a phone technology that reduces background noise while supporting a wider audio band or broader octave scale. This results in crisper, clearer, and more natural sounding calls. While most mobile service carriers offer HD voice calling, it is also a feature of the best…
VoIP Gateway: What It Is & How to Use It
A voice-over-internet-protocol (VoIP) gateway is a hardware device that converts calls between an internet-based IP network and traditional copper-based landlines so that voice data can be transmitted. This saves businesses the cost of upgrading existing phone hardware while still allowing them to make use of VoIP-based business phone systems. How a VoIP Gateway Works VoIP…
How to Create a Customer Profile (+ Free Template)
A customer profile is a description of a customer based on their demographics, backgrounds, hobbies, and interests. Businesses that offer ongoing services, as well as subscription-based and product-based businesses, should use customer profiles. They help bolster your marketing efforts by determining the best messaging, offers, products, and services to deliver to attract your ideal client….
GoDaddy SmartLine vs Google Voice: Which Is Better for Small Businesses?
GoDaddy SmartLine and Google Voice are leading low-cost business phone services for small teams and solopreneurs. Google Voice provides more traditional voice-over-internet-protocol (VoIP) services with features like landline compatibility and call recording, while GoDaddy SmartLine delivers a trimmed down, minimalist solution by providing a basic app that gives your phone a second number to separate…
Voicemail Drop: What It Is & How to Use It
A voicemail drop is when a prerecorded message is sent directly to your lead or customer’s voicemail box. The process can be done either by sending ringless voicemail messages (RVM) through a service or through a similar manual direct-to-voicemail interaction. In either case, your client’s phone doesn’t ring. Instead, they’ll simply get a notification that…
Call Handling: What It Is & How to Use It
Call handling refers to the process of managing inbound and outbound telephone calls. It can be used to automatically route callers to call center agents or your sales team, to provide callers with directory menus, or provide the answer to frequently asked questions. Even better, call handling-enabled services ensure your clients never get a busy…
How to Improve Sales Targeting With Customer Profiles & CRMs
Sales targeting is a management strategy that helps you prioritize efforts around the deals most likely to result in sales. However, for it to work, you must first be able to identify your top leads. Customer profiles and customer relationship management software (CRM) are great tools to help you recognize leads with the most potential,…
6 Best CRM for Telesales in 2021
The best telesales customer relationship management (CRM) software should unify customer data and include a built-in phone system or video conferencing capabilities, as well as reliable mobile apps so telesales teams can work anywhere. We compared dozens of platforms to learn which six are top-notch and which one is the best overall choice for teams…
Call Parking: What It Is & How to Use It
Call parking is a popular feature found in phone systems that enables you to place an active call on hold that you can then continue on another phone extension. Whether you need to switch devices, transfer the call to another busy employee, or give yourself a little time before answering, call parking provides the flexibility…