Salesforce is the most popular customer relationship management (CRM) software, but it can be expensive for small businesses as it’s designed to be an enterprise solution. We compared dozens of alternatives for contact and deal management, customization, technical support, and overall affordability to determine the six best Salesforce alternatives for small businesses, including the best…
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6 Best CRM for LinkedIn Integration 2020
Contact relationship management (CRM) for LinkedIn integration turbocharges your processes by pulling data like job titles automatically and allowing you to communicate directly with leads through tools like LinkedIn Sales Navigator. We looked at several options to determine the best CRM for LinkedIn integration and found the six options for small to enterprise-level businesses. Top…
The 7 Best Professional Voicemail Greetings (+ Example Scripts)
Professional voicemail greetings are important because they are an extension of your brand, reflect your level of professionalism, and offer important information to your customers. To help you create a message for your business that really shines, we’ve outlined seven types of professional voicemail greetings with scripts that can be adapted for your specific needs….
Zoho vs Salesforce: Price, Features & What’s Best in 2020
Zoho and Salesforce are comprehensive customer relationship management (CRM) software that include lead and contact management, sales opportunities, reporting, and team management features. Zoho is best for small businesses that want a CRM that’s easy to use immediately, while Salesforce is a better fit for bigger businesses with a larger budget that need complex features…
Industry-specific CRM: Which One Is Right for Your Business?
Customer relationship management (CRM) software are tools that allow users to input, store, and manage information about leads and customer interactions. Industry CRMs provide additional functionality to help specific businesses types move customers and prospects through sales cycles more quickly. Costs typically range from free to $100 or more per user, per month. Types of…
6 Best Google Voice Alternatives 2020
Google Voice is a fantastic option for small businesses because it is completely free to use and offers a dedicated business number. However, its feature set is minimal, and established businesses will want to look into a system with automated attendants, video calling, and other modules. We looked at the best Google Voice alternatives and…
How to Create a CRM Strategy in 7 Steps (+ Free Worksheet)
A customer relationship management (CRM) strategy is a company’s plan to use CRM software to help grow sales and improve customer service. It incorporates an overall business strategy with input from sales, marketing, and customer service. It also addresses all potential touchpoints that occur during the customer journey and includes goals, sales process, and technology…
6 Best Professional Voicemail Greeting Providers 2020
Professional voicemail greetings add a layer of professionalism to your business while directing callers to their desired department or extension. Voicemail services for businesses are an essential part of how customer relationships are built and maintained, and the proper greeting sets the tone for your company. We evaluated a dozen of the top voicemail greeting…
Nextiva vs RingCentral: Price, Features & What’s Best in 2020
Nextiva and RingCentral are robust and reliable business phone systems with features like call auto-attendant services and unlimited domestic calling. Nextiva’s volume discounts for larger teams make it an attractive choice for growing businesses, while RingCentral’s power video chat and file sharing functionality make it ideal for companies doing business with remote employees and clients….
How to Install & Use the RingCentral Chrome Extension in 5 Steps
RingCentral for Google is a downloadable extension for your Chrome browser. It’s a handy tool that lets you dial contacts, schedule meetings, and listen to voicemail without ever needing to leave your web browser, saving you time and making work more efficient. Best of all, RingCentral’s Chrome extension can be installed for free in a…
Top 13 VoIP Phone Features for Business
Leading voice-over internet-protocol (VoIP) systems include functionality beyond making and receiving calls. Automated attendants and video chat are just the start. There are also modules designed to streamline call management workflows, enhance collaboration, or improve the overall customer experience. This gives VoIP phone systems a major advantage over traditional landline systems. The VoIP features that…
Types of CRM Software: What They Are & Where to Find Them
Customer relationship management (CRM) software is often differentiated by features built for specific jobs or departmental roles. The most popular CRMs focus on functionality for traditional salespeople, but there are several other types of CRM on the market. Many are designed with core functions that support analytics, team collaboration, and business operations in addition to…