I had an opportunity to interview Shep Hyken, a world-recognized expert on customer service. At the very end of interviews, I always ask if there were any questions that I should have asked, or point that should be highlighted. I would like to start with his last question which I think gives a context for…
Business Voip Infographic – Popularity, Price & Customer Reviews
VoIP Business Phone Systems We reviewed the major providers of VoIP business phone services, including RingCentral, 8×8, Nextiva, Phone.com, ooma office, Jive, and grasshopper. The most popular business VoIP phone system is also the most expensive. RingCentral, by a wide margin, is the most expensive VoIP phone system we reviewed, around 25% more expensive than the…
Best Productivity Apps – 29 Experts Give Their Top Pick
We polled 29 top small business experts and asked them for the best productivity apps recommendations. Below is what they told us. We also include our recommendation for best productivity app at the bottom of the list. Spoiler Alert! It’s Insightly 🙂 Let’s get to the list! 1) Abigail Mason, Hey Abigail One of my favorite productivity…
Can a small business sell into Sam’s Club?
Small businesses are both a major customer segment and supplier segment for Sam’s Club. In this article, we will explore how to sell to Sam’s Club (with advice that is applicable to selling into other retailers) and how being a woman owned small business can be a major advantage in closing a deal with Sam’s…
Does networking provide a positive ROI?
In 1985, Dr. Ivan Misner started his first networking group. His motivation for starting the group was to drum up business for his management consulting practice. In putting together the group, he wanted to create an atmosphere where his colleagues would feel safe discussing and sharing details about their businesses. To create this atmosphere, he…
The “Modern” Conference Call (Monday Cartoon)
A feature of business life, big and small for the last 50 years, has been conference calls. Conference calls never seem to go smoothly. There always seems to be a problem. Finding the phone number and PIN number. Waiting for everyone on the call to log on. The inevitable background noise from someone calling in…
Are Your Best Salespeople Those In The Field Or In The Office?
The answer to this questions is not self-evident. A frequently traveling salesperson may have less time for phone calls with clients. On the other hand, in-person meetings provide an opportunity to form deeper and better relationships. The answer to this question will depend on the company, the product, and the individual salesperson. However, to find…
BNI Networking Or Chamber of Commerce For Local Networking?
Referrals are golden! The referrals that you get from friends, customers, and other business people are an important part of your business. However, you have decided that you want to increase the number of referrals that you receive. Asking for referrals can be uncomfortable or even backfire. Who wants to send their connections to an…
