Professional voicemail greetings add a layer of professionalism to your business while directing callers to their desired department or extension. Voicemail services for businesses are an essential part of how customer relationships are built and maintained, and the proper greeting sets the tone for your company. We evaluated a dozen of the top voicemail greeting…
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Nextiva vs RingCentral: Price, Features & What’s Best in 2020
Nextiva and RingCentral are robust and reliable business phone systems with features like call auto-attendant services and unlimited domestic calling. Nextiva’s volume discounts for larger teams make it an attractive choice for growing businesses, while RingCentral’s power video chat and file sharing functionality make it ideal for companies doing business with remote employees and clients….
How to Install & Use the RingCentral Chrome Extension in 5 Steps
RingCentral for Google is a downloadable extension for your Chrome browser. It’s a handy tool that lets you dial contacts, schedule meetings, and listen to voicemail without ever needing to leave your web browser, saving you time and making work more efficient. Best of all, RingCentral’s Chrome extension can be installed for free in a…
Top 13 VoIP Phone Features for Business
Leading voice-over internet-protocol (VoIP) systems include functionality beyond making and receiving calls. Automated attendants and video chat are just the start. There are also modules designed to streamline call management workflows, enhance collaboration, or improve the overall customer experience. This gives VoIP phone systems a major advantage over traditional landline systems. The VoIP features that…
Types of CRM Software: What They Are & Where to Find Them
Customer relationship management (CRM) software is often differentiated by features built for specific jobs or departmental roles. The most popular CRMs focus on functionality for traditional salespeople, but there are several other types of CRM on the market. Many are designed with core functions that support analytics, team collaboration, and business operations in addition to…
6 Best Conference Call Services 2020
Today’s leading business conferencing systems make it quick and easy to hold large meetings among remote or distributed teams. They also include features such as call management and file sharing. We looked at several audio and video conference services on the market to determine the best six best based on a variety of use cases….
6 Best CRM Call Center Software 2020
The best customer relationship management (CRM) software for call centers combine internal and external calling tools with contact management features to provide a view of all customer touchpoints. We compared dozens of software options based on cost, integrations, ease of use, and phone system features to find the six best, including the best overall CRM…
6 Best CRMs for Mac Users for 2020
Customer relationship management (CRM) for Mac users helps teams organize and manage customer interactions using native macOS tools like Mail or Contacts. We looked at a variety of options and narrowed it down to the top six based on price, Mac-specific integrations, and ease of use to learn which ones stood out and which is…
The Top 12 CRM Features & Functionality Small Businesses Need
Customer relationship management (CRM) software offers a variety of tools to manage new leads, deals, and contacts. While most functionality is useful, only a handful are mission-critical. Here are the 12 CRM features that can mean the difference between your team closing the deal and losing it to a competitor. Important CRM Features & Functions…
17 Sales Forecast Templates 2020
A sales forecast template is a customizable document that helps you project future sales for your team. Online template costs typically range from free to under $100 and are usually designed for Excel or Google Sheets. To help you speed up your search, we’ve compiled this list of 17 designed for a variety of business…
6 Best Personal CRMs for Single Users 2020
Personal customer relationship management (CRM) software gives individuals and solo entrepreneurs the ability to organize, track, and automate outreach for a large volume of personal and professional contacts. We compared a variety of personal CRM systems that are intuitive, easy to use, and affordable to identify the top six and the best overall. Top 6…
6 Best CRMs for Outlook Integration 2020
Customer relationship management (CRM) and Outlook integration combines email, calendar, and contacts with lead and deal management. To determine the best CRM for Outlook integration, we compared dozens of options based on cost, functionality, and benefits (like the ability to create contacts and deals from within your inbox) to arrive at six great solutions and…