Call center environments move quickly, making an autodialer an integral part of the workday. Used by organizations with a heavy call volume, there are many different autodialer apps to choose from. An automatic dialer, or autodialer, makes telephone calls in bulk using dialing software, making it easier on agents and more or less eliminating the…
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6 Steps to CRM Implementation
Customer relationship management (CRM) implementation is the process of setting up and running CRM software. Most CRMs are easy to use, but careful planning is required to ensure that the system’s setup, integrations, customization, testing, and reporting are aligned with company goals and set your sales team up for success. Why You Need a CRM…
HubSpot vs Salesforce: Which One Is Best in 2020?
Both HubSpot and Salesforce provide customer relationship management (CRM) software that make it easier for marketing and sales teams to monitor and manage interactions with leads. HubSpot is more of a small business-friendly CRM for its ease of use and free-forever plan, while Salesforce is suited for small businesses that want the availability of advanced…
Best Call Center Software & Phone System Features
Most of today’s leading call center software systems are internet-based and leverage voice-over-internet-protocol (VoIP) technology. Common features include automatic call distribution (ACD), interactive voice response (IVR), and support for support over email. There are also modules that let you listen in on your staff’s calls and evaluate performance. 1. Automatic Call Distribution Automatic call distribution…
How to Set Up Landline Phone Service
In the last few decades, many small businesses have left traditional landline-based phone services in favor of internet-based, voice-over-internet-protocol (VoIP) or virtual phone services. However, landline services still have their benefits, especially for users in rural areas that do not have access to stable high-speed internet. Setting up a landline will consist of evaluating your…
6 Best CRMs for Sales Operations
The sales operations role—also known as sales ops—helps sales teams do their jobs more efficiently. The sales ops role is shifting to focus more on managing the sales technology stack, specifically customer relationship management (CRM) software. It’s crucial that your CRM not only works optimally for sales reps, but for the support staff that assist…
11 Best Sales Automation Software for 2020
Sales automation software makes sales professionals more efficient by removing manual processes, fostering collaboration, and uncovering critical information to move the sales process forward and close deals faster. We’ve identified 11 sales automation tools designed to help small business owners enable their teams and enhance their sales process in a variety of ways. Top 11…
VoIP vs Landline: Which Is Better for Small Business?
Between a voice-over-internet-protocol (VoIP) phone system and a traditional landline, it seems like picking a business phone solution should be an easy choice. In our heavily technology-reliant world, most businesses opt for VoIP technology. However, there are some companies that still choose a landline system for their business needs. When to choose a VoIP service:…
Nextiva vs Vonage: Which Is Better for Small Business?
Nextiva and Vonage are voice-over-internet-protocol (VoIP) phone providers with similar features like SMS texting and call log reports. The two services are highly comparable in terms of service and overall quality, but the features included in each service tier vary, which can result in one service being better than the other for your small business….
13 Best Sales Enablement Tools 2020
Sales enablement is an umbrella term that describes a range of methods and tools that are used to increase the effectiveness of sales organizations and individual salespeople. We looked at a range of software tools that help streamline processes to develop a list of the best tools to help enable your sales team. Top 13…
6 Best Call Center Phone Systems for 2020
A call center phone system can help teams handle incoming call traffic by answering calls and routing callers to the right extension, even when there is a high volume of incoming calls. They also can include advanced features like unlimited domestic calling and interactive voice response (IVR) features. We looked at the best call center…
How to Setup VoIP Phone Service in 9 Steps
Voice-over-internet-protocol (VoIP) services offer customers a wealth of features at a more affordable price than landline-based setups. However, the setup process may seem overwhelming, especially if this is your first time. Luckily, there are simple steps that can help you assess your budget and figure out what your desired features are before you need to…