Voice-over-internet-protocol (VoIP) services are the most popular form of telephony service for businesses of all kinds and sizes. These systems, which transmit calls as data over the internet, provide a substantial cost savings over their older, landline-based counterparts. Notable VoIP stats include its growing market share, savings potential, and popularity on mobile devices. In basic…
11 Best Sales Goal Trackers
Sales goal trackers are software that keep projects, tasks, and goals organized so they stay top of mind. There’s no shortage of tools and software that business owners can use to effectively track sales goals and achievements, such as Kanban boards, leaderboards, and dashboards. We’ve researched 11 of the best options to help you determine…
Best CRM Systems for Accountants & Bookkeepers
Customer relationship management (CRM) software for accounting professionals is designed to help accountants, certified public accountants, and bookkeepers manage work tasks like invoicing and billing. Using a CRM to manage both clients and their billing needs in a single platform that’s accessible to sales and marketing teams as well as the accounting department offers increased…
How to Set Sales Goals in 7 Steps
Sales goals are targets businesses use to motivate and measure the performance of their sales team. Setting effective sales goals means starting with the end in mind, creating SMART team and individual goals, evaluating performance, and adjusting goals as needed over time. Following these steps will ensure you set goals that positively impact the overall…
How to Use Google Voice as Your Business Phone Number
is a voice-over-internet-protocol (VoIP) system that gives users a secondary telephone number and allows you to make business telephone calls on any device that has an internet connection, including your computer, tablet, and smartphone. Although you can purchase a business license for upgraded features, Voice’s free version offers many basic telephony features benefiting professionals and…
Call Screening: What It Is & How to Use It
The term “call screening” is a broad phrase that refers to a telephone call handling technology. It allows you to decide whether or not you want to answer a call, block it, transfer it, and so on based on who is calling. In the past, this was done using hardware like answering machines and later,…
Call Whisper: What It Is & How It Works
Call whisper is a telephony feature found with many voice-over-internet-protocol (VoIP) providers. It is a call screening technique that triggers an automated message identifying the source of the call before offering you the decision whether or not you’d like to pick up the phone. Call whisper can also help you to track your callers’ locations…
6 Best Call Center Phones
Answering and making telephone calls is an integral part of any call center environment, which makes it even more important to have the proper equipment for doing so. You want calls to sound clear and high definition, but you also want your phone to be easy to use and handle in the meantime. Call center…
Top 9 Call Center Metrics for Small Businesses
Call centers are an essential part of most companies’ overall operations. They serve as your customer service and sales operations and are usually the most customer-facing parts of an organization. Understanding your call center’s effectiveness by looking at relevant data is important when it comes to making your center work at its best. There are…
Phone.com vs Grasshopper: Which Is Better for Small Business?
Phone.com is a voice-over-internet-protocol (VoIP) provider that provides everything from desk phones to routing equipment, with features like SMS texting and video conferencing. Grasshopper is a virtual phone service, which allows you to place business calls over the internet using no additional equipment but your smartphone. While both services offer similar call management features, they…
5 Best Autodialer Apps for Business Professionals
Call center environments move quickly, making an autodialer an integral part of the workday. Used by organizations with a heavy call volume, there are many different autodialer apps to choose from. An automatic dialer, or autodialer, makes telephone calls in bulk using dialing software, making it easier on agents and more or less eliminating the…
6 Steps to CRM Implementation
Customer relationship management (CRM) implementation is the process of setting up and running CRM software. Most CRMs are easy to use, but careful planning is required to ensure that the system’s setup, integrations, customization, testing, and reporting are aligned with company goals and set your sales team up for success. Why You Need a CRM…