Auto-attendant services allow clients to route calls themselves, either by issuing voice commands or by selecting a button from a preconfigured menu of options, which can save them time and potential frustration. However, these systems work best when the script used to introduce the auto-attendant’s menu of options is professional-sounding and easy to follow. We…
11 Best Sales Gamification Software Tools
Sales gamification software are applications that turn performance measurement into a game by adding elements such as competitions, badges, levels, prizes, or leaderboards. Businesses use them to motivate salespeople and make it easy to visualize performance through fun and interactive ways. We evaluated dozens of options to bring you this list of the top 11…
6 Best Lead Management Software Options
Lead management software helps sales teams organize and prioritize their leads with tools like lead scoring, filtering, and qualification. Though teams could store data in spreadsheets or in paper files, the best tool for the job is a customer relationship management system (CRM) designed to help sales professionals optimize their use of the lead data…
How to Plan & Run a Client Meeting Successfully
Running a successful client meeting is one of the most important skills a salesperson can learn. Understanding your meeting purpose, building rapport, and engaging in productive conversations can be the difference between a meeting that gets you closer to closing the deal and a waste of valuable time. These steps will help you prepare and…
5 Best HIPAA-compliant CRMs for Healthcare
HIPAA-compliant customer relationship management (CRM) software is critical for healthcare organizations. This is because attracting and retaining new patients or clients needs to be a top priority for services to stay relevant and competitive. We identified the top five CRMs that comply with the latest patient privacy rules to help your practice or health-related service…
How to Integrate Constant Contact With CRMs
Constant Contact is powerful email marketing software small businesses use for new and existing customer outreach and communication. Integrating Constant Contact with customer relationship management (CRM) software works by ensuring the most up-to-date contact information is synchronized between platforms. It also ensures your email campaigns use the most current email address on file, reducing bounce…
6 Best CRMs for Nonprofits
Customer relationship management (CRM) software for nonprofits helps organizations like charities and churches raise money, manage donor outreach, and strengthen volunteer relationships. We reviewed a variety of CRMs specifically designed for nonprofits as well as general purpose solutions that are adaptable to nonprofit environments. Check out our top six CRM recommendations and our choice of…
What Is Emotional Selling & How Is It Effective?
While many people think that emotions have no place in sales and it’s logic that matters, that’s simply not true. All sales deal with some degree of emotion, making it of utmost importance for salespeople to recognize and understand. It’s critical for sales managers to learn about emotions that motivate customers and training sales reps…
6 Best Commission Tracking Software
Commission tracking software automates the process of calculating and tracking commission and performance-based compensation. We analyzed 15 tracking options that eliminate manual spreadsheets and streamline the compensation process based on the ease of setting up commission formulas, affordability, and reporting features to determine the top six for 2020, including the best overall. How We Evaluated…
How to Set a Sales Quota in 6 Steps (+ Examples)
Sales quotas are targets set for individual salespeople and teams to measure performance, incentivize salespeople, and increase company revenue. Sales quotas are typically tied to sales volume, costs, profit, or specific sales activities like appointments or calls, and effective quotas are ones for which an average of 80% of your team or more should be…
International Calling Rates: How Much Does International Calling Cost?
The overall cost of international calling has become cheaper with the rise of internet-based, voice-over-internet-protocol (VoIP) services. Pricing for calls can range anywhere from just one cent per minute to upward of 10 cents per minute. If you need to make frequent calls to overseas numbers, it’s worth looking at what different services charge and…
Call Routing: What It Is & How to Use It
In any business phone system, call routing is one of the most important tools to guide callers to their desired extension. It is not merely placing callers on hold until the next agent becomes available; it is a technology that directs callers to the correct department or specific agent using pre-existing criteria. Some of these…