Purchasing a customer relationship management (CRM) system is like committing to any other big ticket business software. Research and preparation are crucial to the successful implementation of the CRM you select. This guide walks you through the decision-making process and includes a checklist to help track the steps along the way. While there are many…
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G.729 vs G.711 VoIP Codecs: Definitions & Which Is Best in 2020
G.729 and G.711 are two different codecs used by mainstream voice-over-internet-protocol (VoIP) systems that transmit phone calls as data over the internet. G.711 offers better audio quality, but requires more bandwidth. G.729, on the other hand, requires less bandwidth, but call quality can suffer. The codec used by a business phone system is not something…
How to Use RingCentral & Salesforce Together
is a full VoIP service that supports many methods of communication, including SMS messaging and video conferencing. is a customer relationship management (CRM) tool that gives insight into customer data. You can connect RingCentral with Salesforce, using the two services together in one powerful business integration tool. You must have an active subscription to both…
15 Best Sales Management Tools 2020
Sales management tools are applications, programs, or software that provide business owners, managers, and supervisors tools such as reporting and dashboards to help them visualize team performance and identify areas for improvement. We reviewed dozens of applications and arranged this list of the 15 best sales management tools for helping sales team leaders be most…
RingCentral: Pricing, Plans, Features & Benefits
RingCentral is a cloud-based VoIP phone system provider with tiered pricing plans between $19.99 and $49.99. Prices vary depending on the number of users and billing schedule. Specific features are provided with each of its four tiers, but all include unlimited calling, faxing, texting, and access to the mobile app. Thanks to the volume discounts…
6 Best Vanity Phone Number Providers for 2020
Vanity phone number providers offer customizable business numbers to small businesses, such as 1-800-FLOWERS. These are easy for customers to remember, therefore increasing the likelihood they will call your organization. We looked at the best services and evaluated them on price, features, and usability. Top 6 Vanity Phone Number Providers 2020 *Pricing is on an…
6 Best Places to Buy Business Leads 2020
Services offering business leads range from buying segmented lists of email contacts to advanced tools that identify prospects based on social media profiles, saving both prospecting time and effort. We looked at dozens of sources for leads and narrowed it down to the six best based on reliability, price, and search and segmenting capabilities. Top…
6 Best CRM for LinkedIn Integration 2020
Contact relationship management (CRM) for LinkedIn integration turbocharges your processes by pulling data like job titles automatically and allowing you to communicate directly with leads through tools like LinkedIn Sales Navigator. We looked at several options to determine the best CRM for LinkedIn integration and found the six options for small to enterprise-level businesses. Top…
The 7 Best Professional Voicemail Greetings (+ Example Scripts)
Professional voicemail greetings are important because they are an extension of your brand, reflect your level of professionalism, and offer important information to your customers. To help you create a message for your business that really shines, we’ve outlined seven types of professional voicemail greetings with scripts that can be adapted for your specific needs….
Zoho vs Salesforce: Price, Features & What’s Best in 2020
Zoho and Salesforce are comprehensive customer relationship management (CRM) software that include lead and contact management, sales opportunities, reporting, and team management features. Zoho is best for small businesses that want a CRM that’s easy to use immediately, while Salesforce is a better fit for bigger businesses with a larger budget that need complex features…
Industry-specific CRM: Which One Is Right for Your Business?
Customer relationship management (CRM) software are tools that allow users to input, store, and manage information about leads and customer interactions. Industry CRMs provide additional functionality to help specific businesses types move customers and prospects through sales cycles more quickly. Costs typically range from free to $100 or more per user, per month. Types of…
How to Create a CRM Strategy in 7 Steps (+ Free Worksheet)
A customer relationship management (CRM) strategy is a company’s plan to use CRM software to help grow sales and improve customer service. It incorporates an overall business strategy with input from sales, marketing, and customer service. It also addresses all potential touchpoints that occur during the customer journey and includes goals, sales process, and technology…