A call center phone system can help teams handle incoming call traffic by answering calls and routing callers to the right extension, even when there is a high volume of incoming calls. They also can include advanced features like unlimited domestic calling and interactive voice response (IVR) features. We looked at the best call center…
6 Best join.me Alternatives
join.me is a virtual meeting app that includes screen sharing and video conferencing. It allows a maximum of 250 participants per meeting, 1TB of storage, and it ranges between $10 and $30 per user, per month on a yearly basis. However, though rich in features and a relatively low price tag, join.me is only one…
Most Reliable VoIP Test Tools
It’s a wise idea to test your network before choosing a new phone system or upgrading an existing system, and to periodically check your bandwidth’s overall health. VoIP test tools report metrics like network speed, lag times, and data loss, which can tell you if your network can support VoIP phone technology or if it’s…
Dialpad vs RingCentral: Which Is Best?
Voice-over-internet-protocol (VoIP) telephone systems are a staple in business settings. Dialpad and RingCentral are two VoIP systems that each have their pros and cons, but are both intuitive phone solutions for different kinds of businesses. Dialpad starts at $15 monthly serving a minimum of one user, while RingCentral starts at $19.99 and serves up to…
Free Business Proposal Template (Tips & Examples)
Business proposals are documents that describe the terms of a sale for potential buyers. They’re typically used by B2B businesses to provide detailed explanations of their products and services, pricing, and scope of work. They can be customized, but they typically follow a business proposal template, which is why using a repeatable process is important…
Conference Bridge: What It Is & How to Use It
Conference bridging is very similar to a conference call. The difference between the two lies in who does the work. For example, a conference call requires the meeting host to manually dial participants and add them to the call. A conference bridge, on the other hand, allows participants to dial directly into a group call…
How to Develop Sales Compensation Plans in 7 Steps
Developing a sales compensation plan involves figuring out what type of sales compensation will best motivate your team, establishing goals, setting your commission rate, and being clear on how you measure compensation and when sales reps will be paid. Creating an effective sales compensation plan helps you drive sales and reward your top-performing team members….
How to Organize & Track Your Sales Leads in 7 Steps
Leads, customers, and prospects are critical stages within your business cycle. When you properly track leads, business results become more clear. In addition, properly tracked leads indicate how well a salesperson is doing their job and how to improve your sales process for better results. Leads should be organized by source, level of interest, and…
6 Best Mobile CRM Apps 2020
Mobile customer relationship management (CRM) software allows salespeople to manage customer relationships on their smartphones by providing access to customer information, sales opportunities, and communication tools. We looked at dozens of CRMs with iOS and Android apps, and narrowed them based on overall features and cost to determine these top six mobile CRM apps. Top…
How to Build a Great Sales Culture in 10 Steps
A great sales culture is one where the environment and overall attitude is positive, transparent, and results-driven. Sales leaders build an excellent culture by making sure goals align with the overall company mission and its revenue targets while also promoting a sense of open communication, collaboration, healthy competition, and fun. Below are 10 steps you…
The History of VoIP: From Dial-up to Today
In our modern times, voice-over-internet-protocol (VoIP) phone systems are commonplace. After all, they are highly affordable and have features beyond basic calling, such as SMS, video conferencing, and integrations with outside business software. However, VoIP popularity is relatively new in the broader scope of phone technology. Here, we’ll be looking at the major developments that…
The Ultimate Guide to Sales Leadership in 2020
Sales leadership involves strategic decision-making and the ability to inspire and motivate team members. Sales leaders meet and exceed company revenues by leading their teams to achieve revenue goals. Sales leadership roles are a good fit for professionals capable of long-term vision planning and who have excellent mentoring and decision-making skills. What Is a Sales…