RingCentral and 8×8 are two of the world’s leading global cloud communications platforms. As voice-over-internet-protocol (VoIP) services, they facilitate better experiences between employees and customers by employing modern-day conversation tools like chat, messaging, phone calls, video calls, file sharing, and more. These two software solutions share a lot in common, but a few nuances make…
Top 6 HIPAA-compliant Video Conferencing Systems in 2021
With more healthcare providers taking their consultations online, doctors, front-line workers, and patients need reliable video conferencing systems. However, due to data privacy and confidentiality, the best software solutions must strictly comply with the Health Insurance Portability and Accountability Act (HIPAA). It’s a federal law requiring businesses to protect patient health information from being shared…
Sales Performance Management: Get the Most Out of Your Team
As someone who leads a sales team, your role is to motivate and resource your team to ensure it’s able to reach its goals. That can seem like a huge challenge, but the good news is there are tools and strategies you can use to help maximize your team’s performance. In this article, we’ll cover…
The Top Places to Get an 800 Number
Many small business owners add 800 numbers to encourage customers to reach out to their customer support or sales teams. While some voice-over-internet-protocol (VoIP) systems offer free or add-on numbers, virtual number providers offer another toll-free way to route calls. We identified the top three toll-free number providers and explain why you should consider offering…
What Is a CRM & What Does It Do?
Customer relationship management (CRM) software is a database used to track customer activities, leads, and sales opportunities. Logging this important information provides insights on your entire sales, marketing, customer service, and finance teams, and allows you to tailor interactions to enhance relationships with your customers. What a CRM Is Customer relationship management systems are designed…
13 Ways to Improve Your Sales Performance
Sales performance is the measurement of sales activity against the goals outlined in your overall plan. The simplest method of tracking performance is to establish sales goals for your team and for individual reps and then evaluate performance, either monthly or quarterly. You can then improve performance using new processes, tools, and software. Here are…
Overcoming the 9 Most Common Objections in Sales
There is nothing more devastating to a sales rep than an unexpected objection. Whether a prospect is telling you your products and services are too expensive, or the timing isn’t right, it’s inevitable that you’ll encounter some kind of objection in nearly every deal. In this article, we’ll explore overcoming objections to learn how to…
The Top 18 Sales Training Program & Courses
Today’s sales professionals face an increasing amount of competition in every industry. To close more deals and generate revenue, salespeople must hone their prospecting, pitching, relationship building, overcoming objections strategies and other selling skills by investing in the best sales training programs. The most effective salespeople make training and professional development a continuous process of…
Best Unified Communications Platforms for Your Small Business
You’ve probably jumped on a Zoom call or instant messaged a co-worker online. There’s a good chance you’ve attempted to do both at once by opening different applications or tabs in your web browser. Unified communications (UC) puts all conversations into one spot for easy access from anywhere. What Is Unified Communications? Unified communication is…
The Complete Guide to Sales Operations
Sales operations are the processes and systems that enable a sales team to effectively generate leads, manage relationships, and generate new customers. They help sales teams streamline the sales process by doing things such as developing sales strategies, creating compensation plans, and training team members. Sales operations can be broken down into the various activities,…
6 Best Services for VoIP International Calls
One of the best features about today’s leading voice-over-internet-protocol (VoIP) systems is that they offer affordable, if not outright free, calling to international numbers. We looked at the best international calling services on the market and evaluated them based on cost, features, and usability. We then narrowed the selection down to the best six providers….
8 Phone Tree Template Examples for Small Businesses
Phone trees are written diagrams for your voice menu and are designed to visualize the way in which your phone system will route incoming callers and can be used to plan outgoing call routes for multiple numbers simultaneously. Using a phone tree template for your business phone system can be as easy as copying a…