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Office Technology

Hand grabbing the receiver of a phone.
Office Technology

What Is VoIP? A Complete Guide for Small Businesses

May 19, 2023. 5 MIN READ Written By: Sam Dadofalza
  • VoIP devices.

    The History of VoIP & Its Future

  • woman on a phone

    VoIP vs Landline: Pros & Cons, Pricing & Features

  • close up of a man holding a phone

    What Is HD Voice Calling? A Comprehensive Guide for Small Business

Meet our Experts

Faithe J. Day, Ph.D.

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Marianne De Guzman

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Silvana Peters

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Sam Dadofalza

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Corey McCraw

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Meet our Experts

Faithe J. Day, Ph.D.

More about Author

Marianne De Guzman

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Silvana Peters

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Sam Dadofalza

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Corey McCraw

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  • Unified Communications (UCaaS)
  • Voice Over IP (VoIP)
  • Call Center Phone Systems
  • Audio & Video Conferencing
  • Business Email
  • Office Setup
Unified communication, unified communications platform, consistent unified user interface concept.
Office Technology

Unified Communications & Collaboration: Key Features & Tips for Success

March 18, 2024. 7 MIN READ Written By: Marianne De Guzman
Finger pressing the enter key with the text "Unified Communication" on it.

Unified Communications: A Small Business Guide

Video call conference mobile apps grouped in icon folder with a cup of coffee in the background.

6 Best Free Unified Communications Platforms

Woman operator wearing a headset with her teammates in the background.

UCaaS vs CCaaS: Which Is Best for Your Business?

Team communication apps on an iPhone screen.

6 Best Team Communications Apps for Collaboration

A user opens the Microsoft Teams mobile app.

30+ Useful Microsoft Teams Commands to Boost Productivity

3D illustration of VoIP
Buyer's Guide

8 Best Small Business VoIP Services

November 15, 2024. 2 MIN READ Written By: Marianne De Guzman
Hand grabbing the receiver of a phone.

What Is VoIP? A Complete Guide for Small Businesses

VOIP button on the touch screen with a futuristic background

4 Steps to Set Up a VoIP System for Seamless Cloud Migration + Checklist

male hand dialing a telephone

How to Get a Business Phone Number in 4 Easy Steps

VoIP phone

VoIP Speed Test: Free Network Quality Tool

Hand holding phone, laptop and telephone

VoIP vs Virtual Phone Systems: Which Is Best?

Showing virtual phone numbers.

7 Best Virtual Phone Number Providers for Small Businesses (2025)

Female call center agent sitting on her working station.
Buyer's Guide

7 Best Call Center Phone Systems

November 12, 2024. 2 MIN READ Written By: Faithe J. Day, Ph.D.
Showing a female call center agent in a phone call.

20 Best Call Center Phone System Features to Consider

call center agents

14 Call Center Metrics Statistics to Know in 2024

female call center agents

7 Best Call Center Phones

A male call center agent using a VoIP Bluetooth headset.

6 Best VoIP Headsets

Working with remote access software in laptop

6 Best Remote Access Software

man in front of computer

6 Best Auto Dialer Apps of 2025

online meeting
Buyer's Guide

7 Best Video Conferencing Software

June 27, 2023. 11 MIN READ Written By: Marianne De Guzman
Google Meet vs Microsoft teams logo

Google Meet vs Microsoft Teams: Which Team Chat App Is Best?

man in front of computer working while having a video conference

6 Best GoTo Meeting Alternatives

Zoom logo

Zoom Review: Features, Alternatives & Pricing

doctor with headset during a video consult with a patient with the flu

6 Best HIPAA-compliant Video Conferencing Solutions

Back rear view happy millennial female employee looking at computer monitor, holding online video call negotiations meeting.

How to Record Online Meetings & Share Them With Colleagues

employee having a conference meeting

8 Best Free Conference Call Services for Small Businesses

A person using computer sending message with wooden email address symbol.
Buyer's Guide

9 Best Business Email Providers for Small Businesses

November 20, 2024. 16 MIN READ Written By: Audrey Rawnie Rico
Phone and laptop with email notification icon on screen.

Free Business Email: 7 Legit Ways to Get Free Addresses

Woman composing email on her laptop.

Top 5 Professional Email Address Ideas & Examples

Email Inbox

How to Create a Professional Email Address in 4 Steps

woman agent wearing a headset. answering a call
Buyer's Guide

8 Best Answering Services of 2025

March 04, 2025. 2 MIN READ Written By: Marianne De Guzman
Businessman using office gadgets

27 Best Office Gadgets to Drive Productivity & Wellness in 2025

Home office setup tips

8 Best Home Office Setup Ideas (+ Productivity Tips)

Geek Squad logo

Geek Squad 2025 Review: Prices, Services & Alternatives

FREE RESOURCES

A hand answered a call on a red telephone.

August 23, 2023

How to Calculate Call Abandonment Rate in 4 Steps (+ Calculator)

Free Calculator

Call abandonment rate is the percentage of incoming calls terminated before a customer speaks to a live customer service representative. A high abandonment rate indicates that callers may be waiting too long in the call queue, experiencing connection problems, or not getting the information they

WRITTEN BY: Sam Dadofalza

countries directions signpos with mobile phone and world map

April 3, 2023

How Much Are International Calls? What Small Businesses Need to Know

Free International Calculator

International calling costs vary based on the country you’re calling and the service provider you use. Voice-over-internet-protocol (VoIP) providers offer the cheapest per-minute international call rates, ranging from 1 cent to $1 per minute. They also have different international call plans for specific needs. In

WRITTEN BY: Marianne De Guzman

Fax machine in the office.

February 20, 2024

3 Fax Cover Sheet Templates for Small Businesses (+ Free Download)

Free Templates

A fax cover sheet protects the attached documents and provides more details about their contents or purpose. Fax cover letters are used in personal and business settings where faxes are still commonly used. It often contains critical information about the communication, such as the date,

WRITTEN BY: Silvana Peters

VoIP telephone for small business.

March 31, 2025

8 Phone Tree Templates for Various Business Scenarios (Free Download)

Free Templates

A phone tree is a structured menu that guides callers to the right person or department through a series of numbered options. It’s a key feature in automated phone systems, allowing businesses to handle incoming calls efficiently based on the caller’s needs. In a 2024 Salesforce

WRITTEN BY: Marianne De Guzman

LATEST ARTICLES

Setting Up an Office

November 7, 2023

5 Steps on How to Set up an Office (+ Free Checklist)

WRITTEN BY: Marianne De Guzman

Packet Loss in red 3D text with binary codes as background.

November 7, 2023

8 Ways to Fix Packet Loss & Improve Call Quality

WRITTEN BY: Marianne De Guzman

Bring Your Own Carrier (BYOC) for lowers costs and control over your system.

November 7, 2023

What Is Bring Your Own Carrier (BYOC)? How It Works & Benefits

WRITTEN BY: Marianne De Guzman

Useful collaboration tools

November 6, 2023

6 Best Zoho Projects Alternatives

WRITTEN BY: Sam Dadofalza

Launching RingCentral app on the tablet.

November 3, 2023

Top RingCentral Integrations for Small Business

WRITTEN BY: Sam Dadofalza

Comparison of Chatbot and Livechat.

October 27, 2023

Chatbot vs Live Chat: Which Is Best for Your Small Business?

WRITTEN BY: Silvana Peters

Graphical presentation of porting a number to your business phone service.

October 19, 2023

6 Steps on How to Port an Existing Number to VoIP

WRITTEN BY: Marianne De Guzman

Project management concept.

October 13, 2023

Project Management: A Guide for Small Business

WRITTEN BY: Sam Dadofalza

« Previous 1 … 28 29 30 31 32 … 46 Next »

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