How to Set Up the Products and Services List in QuickBooks Online

Transcription

hi this is tim yoder with fit small business today i'm going to teach you how to set up your product and services list in quickbooks online if you don't already have a subscription to quickbooks online you can get 50 off for three months by clicking the link below this video so let's get started setting up our products and services list the reason you want to set up the product and services list is it'll make it quicker to fill out your invoices and your purchase order forms because the description and price will automatically populate when you select the item second it allows quickbooks to track the quantity of your inventory as well as divide the cost of your inventory between your ending inventory on your balance sheet and the cost of goods you've sold during the year which appears on your income statement so that's a very important calculation so while i highly encourage you to create items for all of your income and expense items it's especially important to do it for inventory items again so quickbooks can track the quantity and allocate the costs between your ending inventory and your cost of goods sold so let's get started let's go to our left menu bar to sales and then products and services so here we can see our sample company paul's plumbing here is a list of their products and services they have already set up so there's two ways to enter products and services the first is the hard method the slower method and we're going to do that first so that you can become familiar with the fields that are required in quickbooks online then once we're familiar with the fields i'll show you how to import all of your items with one step from quickbooks from your excel spreadsheet so let's look at the columns here to get started so we can name our items whatever we would like to name them we can have subcategories so here for paul's plumbing they have bath vanity fixtures as kind of a main inventory category and beneath bath and vanity fixtures they have each of these different types of inventory now they name their inventory using some sort of code that they must be familiar with you don't have to use a code you can name them whatever makes sense to you to be able to identify products now you do want a separate inventory item for every different type of product so don't put red blocks with green blocks make one for red blocks one for green blocks you want to be as specific as possible in naming your inventory items now this means you're going to have a excessive amount of inventory items but that's okay and it's going to take some time to get them set up initially but once you do quickbooks online is going to be so much easier to use so i really encourage you to take a lot of time to get this items list set up properly it really is the backbone of quickbooks online so in addition to the name you can use a sku number if you use sku numbers you can enter them here the type of items there are three types of items there are inventory items these are products we buy and sell in which we keep some on stock these are the ones we need to keep track of the quantity both so we know how many we have on hand and we and again quickbooks online can allocate the cost between ending inventory and cost of goods sold second type are non-inventory items so these are still physical products that were buying sometimes we're selling them but we don't have to keep track of quantity so nuts and bolts we're not going to keep track of the quantity we're just going to buy them put them into our into our products and we're not necessarily going to show them as a separate line item on the invoice to the customer but we still want to keep track of them as a non-inventory product and then the third are services that we sell to our customers great so we can give a description of whatever makes sense to us this is this description is only for our internal use won't show up on purchase orders or invoices we can set a sales price this can always be changed whenever you create an invoice but we set the default sales price here we can set a default cost so when we order the item this cost will automatically populate on our purchase order or bill from the vendor but we can always change that we can decide whether we can indicate whether the product is subject to sales tax or not will keep the quantity on hand all automatically calculated when we enter a new product we can enter if we already have some of the product on hand our reorder point so notice this is kind of highlighted in in orange because we're low well it knows that we're low because we've said anytime it gets down to 100 units we need to order some more and so this is orange to tell us we need to order more okay so let's set up a new inventory item so let's scroll up just click the new button it'll give us our types we have inventory non-inventory and service like we talked about a fourth type is a bundle and a bundle is simply a combination of any of the other three that are frequently sold together so if you sell a sink and almost always comes with a half hour of labor then you can combine the sink inventory item with the half hour of service item and put that into a bundle so that when you bill it you can simply have one line item that covers both saves you a little bit of time okay so let's create an inventory item here we can give it whatever name we like we can upload a picture we can use sku numbers if we want if it's a sub product so again with paul's plumbing they have bath and vanity fixtures as kind of a main category of inventory and then they have a lot of sub products underneath that this is where we would indicate that it's a sub product we can assign it a class so this is not inventory specific if we want to with quickbooks online we can keep track of things in different classes so for instance you might have one for new products and ones for used products or one for for uh new buildings one for repairs and maintenance however your business wants to use classes they can and that can then be assigned to inventory items as well if you have an initial quantity on hand you want to enter it here if it's a new product so you don't have any on hand yet you want to make sure that you enter zero you're required to enter something there the as of date if it's a new item just make sure this as of date is prior to purchasing the item and then you can exp you can specify exactly when you want to reorder it so again the product we looked at was a hundred you can specify whatever quantity you want to be told that you need to reorder the item so all of our items we're going to select the items when we're creating invoices to customers as well as purchase order to vendors we need to tell quickbooks where we want these items mapped to on our chart of accounts so here we have our inventory item mapped to our inventory asset i encourage you to map all of your inventory items to the same inventory asset account people have kind of a people tend to create a lot of different inventory assets for different product categories or something that's unnecessary because with quickbooks you can print all sorts of detailed product reports so you don't need to show the detail of how much you have invested in different inventory items on your balance sheet it just clutters your balance sheet you're able to go and print reports specific for products so there's no reason to do this on your balance sheet so i encourage you to have all of your inventory products going to the same inventory asset account now here you can describe the product and this is the description that will actually show up on your sales forms so like your invoices notice this description in your name up here that's just whatever you want to call it this description is the one that's actually going to print on your sales forms you can specify a default sales rate again we need to map it map it to our chart of accounts so when we purchase the asset it's going to go to the inventory asset balance sheet account when we sell the asset it's going to go to our income statement account called sales of product income and i think that's a good account to have that in so we'll leave that this says it's going to be subject to sales tax so different sales tax laws apply around the whole country so you'll have to figure out what your jurisdiction is if you need to subject this sale to sales tax purchasing information so when you purchase it from a vendor this is the description that will show up on either your purchase order or if they send you a bill and you input the bill for later payment this is the description that will automatically pop up again you can always change it in that form but this will be the default you can set a default cost and here this is the last chart of account account that we need to to map this item to so again when we purchase the item it's going to go to the inventory asset account when we sell the item the sales price will go to the sales of product income and also when we sell the item the cost will move then from our inventory asset account to our cost of goods sold expense account so those are the three accounts we need to map our inventory items to great and if you want to specify a preferred vendor for this inventory item you can so you get those items in there once you're done click save and close so i didn't really put anything in here so i'm just going to close it without saving it great so that's your inventory asset the non-inventory items and the service items are very very similar the difference being you don't have to enter any quantity information or you can't enter any quantity information so if you need to keep track of quantity make sure you choose the inventory item okay great so that's the hard way of going about entering all of your product and service information but it's important you understand which each of those fields are so now let's go into how can we do this more quickly you can create an excel spreadsheet or a google sheet or a csv file with one line item for every product or service item that you want to create and then we can import them all at one time into quickbooks online so let's get started learning the import process so let's go up here to new but instead of clicking new click the drop down arrow and let's go to import so this brings up this very nice wizard that will walk you right through the process so you can either select a csv or excel file to upload from your computer or you can connect to a google sheet okay so let's just look at our google sheet here they give us a preview of a google sheet to see kind of how it should be formatted so in your first row you want to title each of your columns these titles don't have to be exactly like the field descriptions and quickbooks online but they should be at least accurate enough that you know exactly what is in each column so you title the columns with the fields that they're going to correspond to in quickbooks online then you put all of the information in here now you can import multiple times as long as you don't have any uh product names that are the same it won't cause any problems so if you want to do this for say 10 items just to make sure you're doing it correctly do that and then add your other hundreds of items perhaps at one time but obviously inputting into the spreadsheet is going to be much quicker than inputting into those screens that we've previously looked at okay so this is how your spreadsheet needs to be set up also um make sure your spreadsheet is on the first tab of your workbook right so with either excel or google sheets you look down at the bottom there's a bunch of tabs make sure that your information is only on the first tab quickbooks online automatically looks at that first tab there's no way to get it to look at the second tab okay so let's close our sample file here so i've already set up an excel file with my information so i'm going to browse for it and then upload it i hit browse here's my qbo products and services lists to import so i'm going to open that okay so there is my file now i'm going to click next now this second stage is where we map our data into quickbooks so these are all of those fields that we saw in that input screen so our product services name sku type sales description right these are all of those fields that were available in quickbooks online these are the fields available in our spreadsheet okay so we're just going to map from our fields to the quickbooks fields so go through here the income account there's no match for the income account we can look well i didn't specify an income account in my spreadsheet if you're going to want an income account you should specify you should create a new column in your spreadsheet try to make your spreadsheet obviously as complete as possible because you don't want to have to go back through hundreds of those input streams to change anything okay so once you're satisfied that all of your mapping is correct we can click next okay here is where you can make your final adjustments so again if you have hundreds of these products and services which even a very small company can have hundreds of these items you're going to want to make sure everything is correct in your spreadsheet before you get to this point because it's going to be quicker to do in your spreadsheet but this is where you can make your last adjustments so go through here make sure everything looks the way you want it and you can click import now if i click import it's not going to let me because these six items have already been imported but you'll click import you'll be done here tells me well we can't import it because your names these six names are the same okay also it's giving me uh errors here because i've specified quantities for service items you can only have quantities and for a non-inventory item you can only have quantities for you can only have quantities for uh inventory items so the inventory items have quantities so we're good okay good so you'll click import it'll bring it in and you'll be done i'm going to close out of here because it won't let me import them because i've already imported them before okay and there you go that's all that's to setting up your product and services list in quickbooks online so it's a long process but it is an incredibly important process so i highly encourage you to take time make sure that you do a complete job once you've started entering transactions you can't delete product and services items once you've made a transaction to that item it can no longer be deleted so again make sure you do this correct before you start using your quickbooks online well i appreciate you watching the tutorial today this is one of our 46 free quickbooks online tutorials you can view all of our tutorials by googling fit small business quickbooks online tutorials

This transcript was generated automatically from the video's captions and may contain errors.

Published: Nov 8, 2024
Updated: Feb 17, 2025
10 minute read

I’ll walk you through how to set up the products and services list in QuickBooks Online, from selecting which type of item to create—whether it’s an inventory, non-inventory, service, or bundle—and completing the necessary details for each item type. I’ll also guide you on how to import your products and services list, which can be a convenient option if you manage many items.

Step 1: Prepare the Necessary Information

First, I need to gather the necessary information for my products and services. I’ll gather as much information as possible so that I can quickly set up my items later.

I need to include all products I buy and/or sell, even if I don’t need to keep track of exact quantities, such as nuts and bolts. I have to be as detailed as possible. For example, instead of having one item for “sinks,” I have separate items for each model of sink I buy or sell.

I collect the following information on my products:

  • Name of product
  • Description of product to print on sales forms
  • Description of product to print on purchasing forms
  • Stock keeping unit (SKU) number (optional)
  • Price at which I wish to sell the product
  • Current price at which I can buy the product
  • Preferred vendor for purchasing the product
  • Whether the sale of the product is subject to sales tax
  • If I wish to keep track of the quantity of this item, I need:
    • Initial quantity on hand prior to starting to use QuickBooks
    • Quantity at which I wish to reorder the product

Step 2: Navigate to the Products and Services List

From my QuickBooks Online dashboard, I clicked on Products & services in the left menu bar, as shown below.

Screen showing how to navigate to the Products & services page in QuickBooks Online
Navigate to Products and Services in QuickBooks Online

Step 3: Select Item Type

Next, I clicked on New in the upper right corner of the Products and Services screen.

Products & services page in QuickBooks Online highlighting the New button
Create a New Product or Service in QuickBooks Online

QuickBooks asked me to choose which type of item I need to create. There are four types of items to select from:

  1. Inventory: Choose this for products you buy and sell and track quantities on hand for.
  2. Non-inventory: Select this if you’re setting up a product you buy and sell but don’t need to track quantities for.
  3. Service: This is for the services you provide, like installation, repair, and maintenance.
  4. Bundle: Set up a bundle for a group or set of products or services sold together as a package.
Screen where you can select the type of item to create in QuickBooks Online
Product/Service Information Screen in QuickBooks Online

Step 4: Create the Item

After selecting the item type, I proceed to create the item. I’ll show you how to complete the Product/Service information screen for the different item types. Later, I’ll discuss how to import multiple items from your spreadsheet, which is an easier and quicker method, especially if you have multiple products and services to add to QuickBooks.

A. Setting Up an Inventory Item

At the top section of the inventory creation form, provide crucial details, including:

  • Name: Give the item a name for internal use that will help distinguish this item from others.
  • Picture of item: Upload a picture of the item.
  • SKU: Assign the product a unique identifier, which can be a combination of letters and numbers.
  • Sub-product: Organize inventory items into groups of similar products. For instance, I might create a parent inventory item for “Sinks.” Each different type of sink would then be a separate inventory item and designated as a Sub-product of Sinks. I wouldn’t use the parent inventory item of Sinks for any purchase or sales transactions, and it wouldn’t have any quantity information. It would only be used to group the Sub-product items together.
  • Class: Separate business activity into several classes that allow you to evaluate profit and loss separately. For instance, an HVAC company might create classes for new installation and repairs. Leave the Class field blank if the inventory item you’re setting up might be sold in multiple classes. In that case, you’ll need to identify the Class separately on each invoice. If the inventory is used only in one Class of the business, you can designate that class here, and it will auto-populate on invoices.
  • Initial quantity on-hand: Report the number of units on hand for this inventory item. Only report units here where the purchase of the inventory won’t be recorded in QuickBooks, such as if you’re moving to QuickBooks from another bookkeeping software. This is a required entry, so if you don’t have any units on hand, enter zero. You’re also required to enter the date you measured the units on hand.
  • Reorder point: Specify the number of units on hand that should trigger the ordering of additional inventory. This will help you easily identify when to replenish stock.
Inventory creation form in QuickBooks Online showing fields like name and SKU.
Inventory Information in QuickBooks Online (Screen 1 of 2)

Then, scroll down the form to provide additional details, including:

  • Inventory asset account: Specify the balance sheet account you would like to use to track the cost of this inventory item. Most businesses use only one inventory asset account. I recommend using “Inventory Asset” for all your inventory items, which is the default balance sheet inventory account created by QuickBooks Online.
  • Description (sales forms): Enter a default description of the product that you would like to appear on sales forms, such as estimates and invoices.
  • Sales price/rate: Indicate the standard sales price for this product. If needed, you can change the sales price when creating an invoice.
  • Income account: Specify the income statement account to record the revenue from this inventory item. I recommend that all inventory items use the “Sales of Product Income” account, which is the QuickBooks default. There’s no need to create additional income statement accounts for each product because you can print reports that show income by product item.
  • Sales tax category: Indicate whether sales of this product are subject to sales tax.
  • Purchasing information: Enter a description of the product that should appear on purchasing forms, like purchase orders.
  • Cost: Input the standard purchase price per unit for this product. You can change the purchase price when you input bills or purchase orders.
  • Expense account: This is the income statement account to report the expense from the purchase of this product. I recommend all inventory items use the QuickBooks default account, “Cost of Goods Sold.”
  • Preferred vendor: Specify a preferred vendor for purchasing this product. This will auto-populate any purchase orders for this product but can be changed if the purchase order is to a different vendor.
Inventory creation form in QuickBooks Online showing fields like inventory asset account and sales price/rate.
Inventory Information in QuickBooks Online (Screen 2 of 2)

B. Setting Up a Non-inventory Item

The information requested for creating a non-inventory item is the same as for inventory items (discussed in the previous section), with the following exceptions:

  • Non-inventory items don’t require any quantity information
  • They aren’t assigned an inventory asset account
  • They are assigned to a variety of expense accounts, not only the cost of goods sold (COGS)
  • While products sold to customers should go to the COGS account, other products, like office supplies, should be assigned to other expense accounts
Screen where you can set up a non-inventory item in QuickBooks Online
Non-inventory Information in QuickBooks Online

C. Setting Up a Service Item

The fields that should be completed for a service item are described below:

  • Name: Here, enter the name of the service for internal use.
  • Picture: Attach a picture related to the service item, if you wish.
  • Subservice: As with inventory items, you can create sub-services grouped under a parent service. If this is a sub-service, select the parent service.
  • Class: If your company separates income and expense by class, designate the class for this service item. Leave the field blank if this service can be assigned to multiple classes.
  • Description: Enter a description of the service that you would like to appear on sales forms, such as invoices.
  • Rate: Input the rate you charge customers for this service. This can be either an hourly rate or a flat rate charged per engagement. The actual amount charged can always be changed on an invoice.
  • Income account: Select the income statement account that you want to use to track income for this service. Creating an income account for each service is unnecessary since you can easily view income by service items.
  • Sales tax category: Indicate whether this service is subject to sales tax.
  • Purchasing information: Leave this area blank if employees perform the services. If you purchase the services from a subcontractor, check the box and provide a description, cost, expense account, and preferred vendor.
Screen where you can set up a service item in QuickBooks Online
Service item Information in QuickBooks Online

D. Setting Up a Bundle

Before setting up a bundle, you must create all the inventory, non-inventory, and service items that will be part of the bundle. To create a bundle, enter the following information:

  • Name: Provide a name for the bundle of products and services for internal use.
  • Description: Add a description of the bundle to appear on invoices to customers.
  • Display components: Check the box if you wish to display the details of the products and services composing the bundle on invoices to customers.
  • Product/Service: Choose the product and service items, along with their quantity, to include in the bundle. All product and service items must be created prior to assigning them to a bundle.
Quickbooks Online's Bundle Item Information snapshot.
Bundle item information in QuickBooks Online

Once you input all the requested information, don’t forget to click Save and close.

How to Import Product and Service Items

It was much quicker for me to enter product and service details into a spreadsheet than to use the data input screens in QuickBooks Online. I recommend doing the first few items manually, as shown above, to become familiar with the requested fields. However, if you have many items, it’ll be much faster to enter the data in an Excel or Google spreadsheet and import the file.

Step 1: Prepare Your Spreadsheet

I can either prepare a spreadsheet in Excel or Google Sheets. My spreadsheet has one row for each product or service item I wish to import. Each column represents a field, such as product/service name and sales description, to be imported into QuickBooks Online.

The first row of my spreadsheet contains labels for each column, but the labels don’t have to match the field names from QuickBooks Online. I can map each column to a particular field in QuickBooks during the import process.

Below are some of the fields that can be imported for products and services:

  • Product/Service name
  • Sales description
  • SKU
  • Type (Inventory, Non-inventory, or Service)
  • Sales price/rate
  • Taxable (Yes/No)
  • Income account (must be set up in chart of accounts prior to import)
  • Purchase description
  • Purchase cost
  • Expense account (must be set up in chart of accounts prior to import)
  • Quantity on hand (inventory items only)
  • Reorder point (inventory items only)
  • Inventory asset account (inventory items only and must be set up in chart of accounts prior to import)
  • Quantity as-of date: (inventory items only)

I only need to include columns for which I want to import information. It’s fine for some columns to be missing. Below is what my spreadsheet looks like:

Sample spreadsheet of product and service items to import into QuickBooks Online
Spreadsheet of Product and Service items to import into QuickBooks Online

Step 2: Upload Your Excel or CSV File

From the Products and Services screen, I clicked on the drop-down arrow next to New in the upper right corner, then selected Import.

Screen where you can import a new product or service item from the Sales menu.
Select Import from the Products and Services screen in QuickBooks Online

From the import screen, I clicked Browse and selected the file I wished to import. I can upload a CSV or Excel file or connect or import a file from Google Sheets.

Screen where you can select the product and service item file to import into QuickBooks Online
Select the file to import products and services into QuickBooks Online

After selecting the file, I clicked on the green Next button in the bottom right corner of the screen (not shown).

Step 3: Map Your Columns to QuickBooks Fields

This screen allowed me to decide which of my columns would be imported to each field collected by QuickBooks Online.

Screen where you can map fields when importing products and services into QuickBooks
Map spreadsheet columns to QuickBooks Fields to import

In the left column are the fields available for import into QuickBooks. The right column tells QuickBooks which column in your spreadsheet holds the information for that field. If one of the QuickBooks fields on the left isn’t in my spreadsheet, I indicate “No Match”—as done for the Income Account in the example above.

I’ve mapped all of my columns to QuickBooks fields, so I clicked the green Next button in the bottom right corner of the screen.

Step 4: Review and Import the Data

The final screen enabled me to review the data that will be imported into QuickBooks Online. I was able to make any last-minute changes directly on this screen. The number of products and services to be imported should equal the number of rows in the spreadsheet minus one for my header row.

Screen where you finalized mapped fields before importing products and services into QuickBooks
Review product and service items to be imported into QuickBooks Online

After having reviewed the information, I clicked the green Import button in the bottom-right corner of the screen to complete the import. I received a message that the import was successful, and the new items appeared on my Products and Services screen.

How to Run a Products and Services List Report

Once I have added all my products and services, I can run a report to see the entire list. From QuickBooks Online’s Products and Services screen, I selected the drop-down menu next to More in the upper-right corner and then clicked on Run Report, as shown below.

Screen showing how you can run a products and services list report in QuickBooks.
Run Product and Services list report in QuickBooks Online

A report similar to the one below should be displayed and must be reviewed for accuracy.

Sample product and service list report in QuickBooks Online
Product and Service List report in QuickBooks Online

How to Modify a Product or Service on the List

You can modify a product or service that you previously set up. Locate the product or service you want to edit on the Product and Services screen. Click the Edit option on the far right side of the item’s information and make any necessary changes.

Screen showing where you can edit an existing product or service item in QuickBooks Online
Edit an existing product or service item

How to Delete a Product or Service from the List

You cannot delete a product or service from QuickBooks once you have used it in a transaction, like having created an invoice for a customer. However, you can inactivate an item that you no longer need. Inactive items will no longer appear on the products and services list but will still appear in financial reports if used in a transaction.

To inactivate an item, click the drop-down arrow next to the Edit option and select Make Inactive. This item will no longer appear on the products and services list.

Screen where you can make an existing product or service inactive in QuickBooks Online
Make a product or service inactive

Frequently Asked Questions (FAQs)

What is a product or service list in QuickBooks?

It’s a list of products and/or services that you sell to your customers.

How do I set up a product or service list in QuickBooks?

You can manually set up a product or service list by adding items using the Product/Service information screen. Alternatively, you can import your product or service items, which is easier and quicker if you have multiple products and services to add.

Can I edit and delete QuickBooks Online products and services?

Yes, you can. You can edit or make a product or service item inactive from the product or service entry on the Sales tab.

Wrap Up

You now know how to set up the products and services list in QuickBooks Online. My next tutorial in our QuickBooks Online Training Course is how to set up customers in QuickBooks Online. In that lesson, I’ll guide you on how to set up contact and payment information for your customers.

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Mark Calatrava

Mark Calatrava

Accounting Expert at Fit Small Business

Mark Calatrava is an accounting expert for Fit Small Business. He has covered more than 50 accounting software for small businesses and niche industries and has developed an in-depth knowledge of the important features of accounting software, including how the importance of these features vary by business. As a QuickBooks ProAdvisor, Mark has extensive knowledge of QuickBooks products, allowing him to create valuable content that educates businesses on maximizing the benefits of the software.

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